Send Thanks to Sky

I wanted to thank Calvin and Kenosha for delivering top tier customer service over the phone today.   I called Sky to upgrade my TV and broadband and Calvin was so helpful, talking me through all my options and connecting me with what was most suited for my style.    I wanted to thank them over my call today but the call got cut off towards the end😅   Anyway, thank you! ... View more

Great customer service from lori very helpful  ... View more

Michael knew his job like the back of his hand, I was very impressed and he gave the correct instructions to get me set up with Sky.  Also very polite and helpful.   ... View more

Spoke with a wonderful lady in customer service called Anna from Cardiff . Thank you for all your help in making sure I have the right new plan!!     ... View more

I was given an answer to my query very quickly.  Thank you. ... View more

Just wanted to say a massive thanks for Sid who has helped me today with moving my Sky to my new address. I was really stressed as with all the costs of the new house I could not afford a more expensive deal but Sid managed to actually find me a better deal that I was on before! He was very friendly and welcoming, offered great reassurance and showed a high level of charisma which is not very often experienced when you chat with sales/customer services. I was really impressed how smooth the whole thing was and the level of customer service was just excellent. Sid made my day today and made my move tiny bit less stressful. He's a star - I'm a really thankful customer and I am more inclined to stay with Sky for longer.  ... View more

The last 3 days I have contacted sky, the reason I contacted as we are out of contract and we're going to leave for another provider. On Monday 8th July I spoke to a male advisor who (possibly Brian) was fantastic really knowledgeable and incredibly helpful, no pressure just good advise. Still not sure and short of time I had to end to the call and had a thought. On Tuesday 9th I contacted a lady, around 5:30pm and spent 2 hours on the phone with the best advisor I have ever had the privilege speaking to, she was not only super helpful and knowledgeable, she was very nice, made the experience very easy, so much so I didn't realise we were in the phone for 2 hours!! (Sorry I have forgotten her name began with 'M') honestly got me the best package for the price I wanted. Really super pleased. Today 10th, had an issue with signing credit agreement, spoke to another advisor who sorted it straight away, no fuss, knew exactly what to do.   Honestly the best service from not only one but 3 operators, thank you sky team. One very very happy customer!   ... View more

I got a new mobile upgrade with sky around 29th June. I have to say, it was one if the easiest and best transactions through sky that I have ever experienced. I think the ladies name was Diane. She immediately made me feel at ease, she explained everything to me without the usual jargon and I did not feel pressured at all! She was extremely pleasant to talk to and definitely went above and beyond to ensure I had gotten the best deal and the best phone suited to my needs. I don't often leave reviews but promised myself I would do this because she was absolutely fantastic! Many thanks Diane, I am so grateful! Ps...loving my new S24!  ... View more

Hello from a Canadian Fan to Bernie Collins, Your observations, disections of car performance, strategy decisions and general overall comments concerning the race are so appreciated.  I simply love listening to your suscinct explanations and find myself always looking forward to hearing your commentary.  It seems you have acquired a wealth of knowledge and are quite willing to share that with us the Fans.  This F1 Fan finds your commentary has certainly aided in my further understanding and appreciation of the minutia required to make the cars run and this Elite sport so enjoyable to watch. Thanks so much Bernie!!! ... View more

I have just had to have my Sky Q box replaced with yourselves and on receiving it and following the instructions, I had no satellite signal. I called your technical team and spoke to Mimi (call started at 11:22 and I was on the call for 28 minutes with her). I know people are quick to complain about poor service but I want to buck that trend and also because Mimi was the best person I have ever spoken to when needing technical assistance and or customer service. She was the most patient, caring, pleasant, happy and understanding person I have ever had to speak to over the phone whilst clearly being an absolute expert in what she needed to know. She put everything over so well and I was having a bit of a tough day but half way through the call everything was starting to work and her character, attitude and generally happy self was contagatious, she just made me smile and laugh. I wish whoever I need to call in the future has a Mimi on the end of the phone as it would never any more be a hassle. All I want to know is that Mimi has had some praise from Sky and she is recognised for providing such a great service on behalf of Sky. Please let me know that she has been recognised. ... View more

I rang this morning with a billing / renewal date question. Excellent service from Lynn in the Guest List team. She clarified the information I was querying with a very satisfactory outcome. Once again the normal excellent service from that team.  ... View more

Thank you 👍 ... View more

I will like to say a big thank you to Katie who was so patient and kind enough to retrieve back my email for me. Despite the fact that I was panicking on the phone, she kept reassuring me. She dealt with the situation in a professional way which was a top notch! Sky is lucky to have such a brilliant, composed and cool headed human being! Thanks once again, Katie from Stockport! ... View more

Big thankyou Alrveta at sky for my upgrade it's arrived today and working . Thank you ... View more

I called today to check up on my contract. I've had the pleasure to speak to Callum. He's absolutely brilliant! He went above and beyond for me and made my day! As a customer service worker myself I know how difficult it can be but Callum was just amazing. We had a great chat, great laugh! He's very knowledgeable and professional. 1000/10! Thanks Callum ... View more

Saying thanks to Josh who did an admiral job of navigating the offers available to us less technically minded 'oldies' (ish) on 3/7/24 He spent over an hour talking us through and tailoring our package to our requests, without blinding us with too much knowledge, which quite frankly goes straight over our heads!!   The whole deal was a good £20 a month saving on our previous broadband supplier and we have SO MUCH MORE for our money now!!   Excellent service with a smile and good humour and very good customer based transaction, can fully recommend speaking to the sales team rather than doing everything online. Thanks Josh! ... View more

I am writing to express my utmost satisfaction with the exceptional service and professionalism I received during my recent interaction with Hrithik from your team. From start to finish, every aspect of the service was handled with remarkable efficiency and attention to detail.   Hrithik was not only knowledgeable but also incredibly courteous and attentive to my needs. He took the time to listen to my concerns and provided solutions that were both effective and tailored to my specific situation. His expertise was evident, and I felt confident in his ability to handle any challenges that arose.   Moreover, the communication throughout the process was exemplary. I was kept informed at every stage, and any questions I had were promptly and thoroughly answered. This level of transparency and responsiveness greatly contributed to a seamless and stress-free experience.   I am genuinely impressed by the high standards of service. It is clear that Hrithik prioritizes customer satisfaction and strives to deliver excellence in all that he does.   Thank you once again for your outstanding service and professionalism Hrithik.   Sincerely H ... View more

I would like to to thank the very helpful outstanding professional amazing person I spoke to today for their patients  understanding and care during our phone call today. (removed). He went above and beyond to help me with multiple queries. He also went the extra mile and emailed his manager who was also very helpful and got me a more affordable deal being VIP customer. (removed) Outstanding service  I would recommend that this particular person (removed) should be put forward for a promotion as they made sense explained everything clearly and made me feel like I mattered. amazing at his Job.  Thomas thavk you KR G Taggart   Moderator note: Removed personal/identifiable details ... View more

Thank you so much to staff member Shreya! 10/10 customer service 🙂  ... View more

Just wanted to say a big thank you to Marc, the second time he has visited the property and each time he is a ray of sunshine and a credit to the sky team.    He is happy to help, chat and offer his insight as to what might be happening with various products. No job is too big or too small for him and is happy to go the extra mile. He highlights what all home engineers should be like, a big friendly smile and a can-do attitude that is infectious.   Moderator note: Removed personal details ... View more

This morning I needed to call and question a bill received, Paul sorted it out without any fuss. He then noticed I was paying more than I needed to for my SIM cards and found something cheaper. He was polite and helpful. A real asset to sky.  ... View more

I wanted to find a way to thank the advisor I spoke to this evening. I believe his name was Steven, and I'm pretty sure he was Scottish. I called at about 7:30pm to change my address and order a new phone. He helped me through every step, was patient when my baby was making all sorts of noises in the background and was an all around lovely person. I usually dread ringing places like sky up but this advisor is a credit to your company and deserves some recognition. Thank you 🤩 ... View more

Spoke yesterday to Jessica from Manchester in the customer loyalty department regarding my sky broadband. She was incredibly helpful and kept the whole process very easy and smooth. Never recieved a link to a survey after the call so just wanted to make sure she got the recognition she deserved. ... View more

I want to thank Liam (removed) HE has been Amazing. I phoned up couple of weeks ago to negotiate my new Contract which was coming to the end. I spoke to another Liam (Coincidence) and we sorted everything out...so I thought... A few days later I looked to see the price negotiated online....it had nearly DOUBLED in price! Rang up spoke to another Liam, realised from the voice it was a different Liam.   He was fabulous, sorted it all out, and told me he was going to ring me today (Sunday) after I finish work to let me know everything. Sure enough he phoned back and it's been corrected.  He was professional, and knew his stuff lol! A lovely Manchester Lad lol! Thank you Liam...I hope this reaches you 🙂     Moderator note: Removed personal/identifiable details ... View more

I would like to thank Jack from sky he helped me with my account and helped me with my sky glass order he was very polite and helpful thank you so much  ... View more

I don’t often post anything but want to take this opportunity to say thank you to Emma from the Dunfermline Technical Team who went above and beyond to help me sort an issue I was having with Sky. Having been round various departments over the period of a week, I was fortunate to eventually get through to Emma who took time to listen to my issue. She then took the necessary action to resolve the issue which had put me at the brink of terminating my contract with Sky after being a loyal customer for over 24 years. Emma was knowledgeable about the policies and operational aspects of the organisation. She took the time to explain everything clearly and above all was able to resolve the issue I was faced with in the most professional manner I could have ever imagined. Her professionalism is exemplary and she is a true ambassador for Sky. I wish there were many more like her at Sky, as her impact on the organisation is simply exceptional. Thank you every so much for your kindness and professionalism, Emma! ... View more

I'd like to thank Annete (Sales Advisor) for SKY on Market Street in Manchester for an ultra smooth process of switching to SKY, She was wonderful throughout.   best   Shahzaib ... View more

Hi, I phoned today as my contract was up for renewal. I was put through to your Stockport hub & spoke to Keziah. I explained that I didn't want to be upsold anything and wasn't looking for any add-on services, I would just like to pay less than my renewal quote.  Keziah quickly sorted me out with what I wanted & surprised me with the news that I would actually be paying less for the next 24 months!! Happy days!!  What a difference from the last times I have had to renew.......I was braced for an hour long call saying that I didn't want this, that or the other. All over and done with in 5 minutes by a lovely, friendly helpful young lady who is a credit to your company. I actually couldn't believe it. Quick, easy & cheaper. Thank you again Keziah. I hope you're still there in 24 months when I need to renew again 🙂  ... View more

So after a rather unpleasant experience with the text messaging customer service I put a complaint in by phone and got put through to Karen in retentions.   Karen i am yet to receive a feedback message but want you recognised in case it doesn't arrive.   Karen was extremely helpful and sorted my issue out in minutes and saved me a lot more stress.  She was open honest friendly and everything a customer service representative should be an absolute pleasure.   10 out of 10 a hundred times over. Thanks again so so much. ... View more

I think I spoke with Amir, who could not have been more helpful!!! He was so friendly and did everything to assist me with my issue. I don't really like speaking with customer service but he made this easy and pleasant. Well done Sky for a brilliant customer service. Thank you Amir for being wonderful, I hope to deal with you again in future! 🌟 ... View more

I believe the employee I spoke to was called Omar, they were great very patient, gave clear instructions and helpful. Thank you for the great call and solving our problem very quickly!   ... View more

Used the live chat today (22nd June 2024) to express my concerns over rising bill costs. I was assisted today by Varun, nothing was too much trouble for them, they were extremely helpful, pleasant and concise in sorting me out a better deal so that I could keep my packages!  I've even now joined sky mobile, something I'd been thinking about for a while but Varun helped me get it sorted finally!  Definitely deserve a reward for there brilliant service :). Thank you Varun!    ... View more

I just wanted to thank Isi in the broadband cancellation team - I wasn't happy with how my complaint had been dealt with and so I got put through to her to cancel my broadband altogether, but Isi understood my concerns and frustrations. She reassured me in a confident and empathetic way, before suggesting that perhaps there had been some miscommunication between me and previous colleagues, so actually the issue I complained about was not an issue! Isi quickly did the necessary upgrade to provide me with the service I needed and gave me a case number if ever I needed to call in to refer back to what she had advised me. Isi had a great sense of humour throughout and I left the call with a smile on my face 🙂 Truly an above and beyond service; thank you Isi!  ... View more

I can't remember her name as we were too busy chatting but I REALLY hope you track down who I spoke with on the phone. I received an email from sky today saying when my 18m contract is up, it will be going up £20 a month! So I was looking to cancel but wanted to find out when I could do it. Initially tried online as I never call companies, online is easier but it said an hour wait. So today I thought, I'm just gonna call and I'm so glad I did. The Scottish lady I spoke to was so helpful, friendly and personable. I told her the issue, she reminded me what a valued customer I was and wanted to see what she could do for me. This isn't a post because she saved me money; because turns out I'm still in contract for a few months so it's best to wait and call back. She gave me the date it was best to call back, and told me they would try and help me then. She then reminded me of the SkyVIP comps etc I should enter, and gave me some good information about sky mobile and the deals they do if I wanted to switch to them when my contract is up with my current provider. We then ended up speaking about the weather, and onto the euros. Quick chat about the football and wishing each others teams well (Scotland and England) I completely forgot the reason I was calling was to find out about ending my contract. She was so lovely I could of chatted to her all day! Its no wonder she's on your cancellation team, she's such a lovely helpful person to speak to that I'm hoping I get to speak with her again when I phone back in September, and I'm no longer considering leaving but will speak again and see what deals I can take out to save me some money.  im so sorry I didn't catch the name, but please find her and pass my praise on to her, and her manager as she's an absolute credit to your company. Thank you again for being so friendly and helpful. Laura x  ... View more

I want to place on record my thanks to Brook who was fantastic in assisting me today. It's my understanding they are still under training, yet they demonstrated the calmness and professionalism of a seasoned colleague. Thank you!  ... View more

Thank you to Ojis who helped me on Sunday 16th June get my service restored  and listened to my complaints with understanding. Thanks to Andy from the sky priority team who helped sort out my billing issues. Both gentlemen called back to see if my issues were resolved I could not take thier calls dueto work commitments....but thank you both for your time and patience ... View more

I rang Ojis on Sunday 16th June as my service had been cut off. He was so helpful and patient and sorted out the issues. He called me back on the Monday, unfortunately I was unable to take his call due to being at work. Thank you for taking the time Ojis really appreciated. ... View more

I am a disabled housebound Customer of SKY, I have been a customer for over 23 years, I'm able to really leave their house to my lung condition, when SKY VIP started giving tickets away to go to a cinema it was a brilliant idea however I was not included due to my own condition. However I think somebody at VIP land who decide to reward their customers said we will allow our customers to download and keep a new movie, so I decided I thought well I can't go to cinema so I bring it home to SKY and I will have my cinema with SKY  VIP.   i'd like to say a big thank you to SKY it's brilliant movie it's new and I can watch it as many times as I like and it's great to be included. Thank you very much again keep up the great work it is greatly appreciated to be included. It seems that I didn't have to think twice. I didn't miss out because of the way I am. SKY I know it just can't be done every single time but it's great to have something relevant even be like once every six month the version of the movie that you think about because I will be interested if the movie is relevant it's my interest again thank you SKY VIP keep up the great work and I look forward to see what my next movie night is gonna be thanks again. ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

@Caroline and @Lewis Want to do a Shout-Out to Caroline and Lewis today.  Caroline was wonderful when I rang about a Grading issue yesterday, 13th June - and from being a jibbering wreck, managed to calm me down by her helpful conversation and all done with a beautiful Scottish lilt!  The matter has now been resolved but by the end of the conversation, I had become proficient in the Police Phonetic Alphabet - in fact, I think it should now have "C for Caroline" and "L for Lewis" and was even laughing with Caroline!  Well done both of you!  If only Customer Service in all companies had a "Caroline" and "Lewis" what a different place this world would be!!   HUGE THANKS AND GOLD STARS TO BOTH OF THEM.   ... View more

Thank you Jessica for time and patience on sorting out my mum's sky glass yesterday 12-06-2024  kind regards  (removed)   Moderator note: Removed personal details ... View more

I had an engineer come yesterday, was called Jake. He was quick to find the solution to the problem. He was very polite and professional. I want to say thank you, for the amazing customer service !  ... View more

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

I spoke to Rob from customer service who was wonderful. He took the time to understand our situation (UK Sky Mobile phones but using in Ireland with very heavy data requirements) and suggested a solution that was cost effective and worked without us needing to replace our physical SIM cards (as that would necessitate travel back to the UK). He was super friendly, helpful and willing to think outside the box to resolve our issue. He also didn't put any pressure on whatsoever and genuinely wanted the best for us. He was absolutely amazing - thanks Rob! (the solution is working great!).   ... View more

I'm afraid I don't remember her name but she was a star last night. She managed to put the order through where three others had failed before. Not their faults but a technical issue prevented them from choosing a date for delivery, six weeks later and I thought I'd try again, and she answered the call.   She told me she would raise the issue with the tech staff and call me back on the weekend. This was what happened before. No joy.    She called last night and although the same issue occurred she found a workaround and needless to say she managed to put the order through and it's arriving in three days. Please find her and thank her for me, I was so shocked that she had made this happen that I think I failed to adequately thank her for all her efforts. She was fantastic.  Thank you.  ... View more

What a wonderful Sky employee TAQRIM, lovely nature,listens, understands and actions. He is a credit to Sky, he is what customer service is all about. He deserves all the recognition, has kept me up to date, not just by text but by calls, has provided a first class service, I wish VIP had personal account managers as he would be mine hands down ,genuine, and does what he says... SKY bosses be proud ......... ... View more

Called in today and within half an hour Fahima was able to sort out of all our issues and raise the case to have our WiFi speed looked into and answer all the questions I had. Such a lovely interaction, brilliant customer service and an absolute pleasure to speak to. Thank you ☺️  ... View more

Many thanks to Marina. We had lost all sky service on our dish. She immediatetly identified the problem as being neighbourhood trees and an old dish. She replaced the dish and put it higher on the wall. Problem solved. She then sorted out a number of other issues we had with the remote etc, removed an old cable and gave me a few shortcut tips. Excellent service, very efficient  and a lovely lady. We are very happy. ... View more

I just what to give a great thanks to Amy in Cardiff just outstanding customer service delt with my dad but just outstanding work  ... View more

I would like to give the lady named Angie ( she sounded scottish) a 10 out of 10 on all points. She was happy and patient. She was phenomenal over the telephone. Very helpful and with a positive attitude.    She advised me I can use the last 2 questions on the call to rate her, however I didn't get through to the right department on the phone after speaking to tech. I just just on silently for a while. So I thought I would write this way as she deserves the recognition.    What a great lady to have on your customer service 👏 you Rock Angie! 🙌     ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more

i want to say a heartfelt thankyou to Molly in the customer service department under the manager Idy. She took on my issues she listened she showed empathy and understading and she was so polite courtious and friendly . She told me she would keep in touch until it was resolved and told me her working hours so i wasnt waiting by the phone uneeded. she is a credit to sky and should be rewarded for her service to your company.  ... View more

Hi there, I just want to give my thanks to Tracy ( sky broadbands Dep) who was very patient and kind with me .  I really appreciate your help for explaining and answering  every  questions I have asked with professional manner.   I have been a customer with sky for almost 7 years and I have not come across with anyone like Tracy so Thank you .  (Removed)   Moderator note: Removed personal details ... View more

I rang Sky to discuss renewing by Broadband and spoke to Lorna. She was extremely helpful with a pleasant attitude and easily explained my options. I was then put through to Jess as I had a mobile question too. She was similarly helpful and helped ease my concerns. Well done to both. Superb customer service ... View more

Abbie was a pleasure to speak to and didn't hesitate to help fix an issue that a previous advisor had promised but didn't fulfill.   It was all sorted the next working day and even received a text from her to confirm this.  ... View more

I spoke to an agent this morning named Michael, I thought my bill was wrong and was confused, I have lupus so this happens a lot. Michael reassured me everything was correct and made sure to explain it all so I could take notes so I remember. I also enquired about a TV service and he made it all very easy and clear and helped me get it set up at a great price. He was very patient with me when I asked and very polite. He is by far the standard of customer service everyone should aspire to. Thank you stacey  ... View more

We exchanged our sky Glass back to Sky Q today and, as a result were unable to connect the Sky Q box to the new TV. we contacted Sky and spoke to a Tech Advisor who unfortunately I neglected to get his name. after nearly an hour we we're finally connected. It was such a relief. But the thanks must go to the Tech Guy who assisted me with such patience. He was so calm and knowledgeable about everything I wanted and needed. I would be most grateful to Sky if you could track down him and pass on my grateful thanks and if possible reward him with internal thanks. Thank you Sky Peter Bateman in Bingley  ... View more

Thank you for this comment. Exactly as I thought.  ... View more