Send Thanks to Sky

sonbon · ‎25 Mar 2020

Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover' Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe. Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney

RobH82 · ‎25 Mar 2020

@Anonymous Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍

Claire-Rach · ‎25 Mar 2020

Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service!

Fan+of+sky · ‎23 Mar 2020

I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍

stuart+stuart · ‎23 Mar 2020

Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT. Moderator note: language removed

Xoena · ‎22 Mar 2020

I'm not sure if this is the right section to ask but I would like to have an option where we can praise sky for being a great company to be with. So many organisations have plenty about complaints but it would be nice to have somewhere positive to email. That way sky would have positive feed back to know what they are doing right.

Anonymous · ‎20 Mar 2020

I searched high and low for this thread on Tuesday 17th March but, couldn't find it for looking. My mistake, found it now. I don't like to make this common knowledge but, it is prudent to the background of our experience, my wife and I are both physically disabled. This is why I justify having Sky TV, because I can't go to White Hart Lane anymore to see my beloved Spurs, I can no longer go to the pub. So, we make the most of Sky TV. On Tuesday 17th March 2020 we had a Sky engineer visit (nearly an hour early) to resolve an issue with the Q. We've seen the chap that visited maybe four or five times over eleven years I reckon. I won't even hold it against him he supports Manchester United. As he was working I informed him he was the last visitor we were having for twelve weeks due to my wife and I having to self-isolate because of our vulnerable state. He turned and asked if we needed any shopping, anything in fact. He said he would ensure he'd get to a shop for us at some point that day, if I just told him what we need. I said thanks but, our extended family had taken care of everything the day before for us. I know that I know his name but, for the life of me it escapes me (sorry!). He's got ginger hair, supports United and always takes his boots off when entering our home. He's done that every time he's visited. Please, if a mod can pass on our gratitude, on behalf of my wife and I, to this chap's boss or line manager, it will be greatly appreciated😉.

Neil808121 · ‎20 Mar 2020

Hi I wasn't sure how to send my thanks to Sky. I hope this is the best way. In comparison to other providers your approach has been a refreshing change at this difficult time. The easy way I have been able to pause my sports package in comparison to the hour I spent on the phone to cancel my BT sport subscription is miles apart. The other additional extras such as the data boost have also been much appreciated. I have always been appreciative of the great service, quality products and content you provide and this has been even more apparent in the last week. Thank you for being proactive and not creating unnecessary obstacles it is much appreciated Neil

HappyLeeds · ‎20 Mar 2020

Call centre operator in Scotland Shelly Anne for Prime Minister!! she resolved my case in a Magestiv way thank you Shelly Anne you should get a pay rise ! thank you enormously

Blue-bell1962 · ‎11 Mar 2020

Just wanted to say thank you to Therese Extremely amiable, friendly and helpful. Managed to adjust my package and left me a happy customer

Nexus7 · ‎09 Mar 2020

Please pass on my thanks to line manager of the sky engineer who fitted my sky Q on friday(6/3/20). his name is Michael Thomplon and his eng. No. is FS:5009. He couldn't have been more helpful. Very Best Regards John.

edith.5.0 · ‎05 Mar 2020

I just wanted to say thank you for the tv installation that was carried out by your engineer today. 05/03/20. Everything went smoothly, I'm very pleased with the work he did. I might get told off by saying BUT he is the hottest sky engineer I've ever seen 🙂 So, on that note, thank you Sky! Edith

Bungy1962 · ‎04 Mar 2020

I wanted to send my thanks to a Sky adviser who helped me recently. I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment). I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package. She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues. This lady has helped me out massively and is the epitome of an excellent Customer Service agent Thanks again Lesley (You are a Star)

OutlaneTaffy · ‎03 Mar 2020

I had major issues with my SkyQ box last November & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out. He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky. I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today. Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback. Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles!

sarah+leer · ‎01 Mar 2020

Hi there, We have just spoken to a nice gentlemen called Saj who was so lovely and helpful and really went above and beyond to try and help us resolve the problem we were having downloading a film. It makes such a change speaking to someone who is nothing but patient and kind - so please pass this on to him and give him a raise!

aL7i5oN · ‎01 Mar 2020

Hi, I would like to leave feedback for one of your staff members who I spoke to today, I didn't get the feedback email so I searched Google and found this thread. I spoke to a very polite member from the Sky retentions team called Lily today (she was Scottish), she is a great example of how customer service should be handled. Lily was very polite, listened to and understood all my questions plus went above and beyond my expecations. Having waited over 2 hours to get onto Sky I was first connected to someone who seemed like he didn't want to deal with my call but as soon as I was connected to Lily she was a breath of fresh air and was very easy to deal with If you could please pass my comments onto her that would be great, her customer service should be noticed and rewarded in my opinion. Thanks to Lily for helping reduce my Sky bill and for helping me today 🙂

Rubik12 · ‎28 Feb 2020

Hello I telephoned Sky today to ask about their current offers - I was in contact with what sounded like an overseas call centre first who were unable to help me so they passed me back to the UK. I spoke to Elaine who went above and beyond to help me and I was able to reduce my Sky package price, which, for a pensioner, was a huge relief. I would like to give personal thanks to Elaine , she is a credit to Sky and has the patience of a saint!! It is always very confusing trying to obtain the best deal possible especially with the evr changing offers but I was so pleased to be able to agree a satisfactory outcome and with Elaine's help now have the best deal I could hope for. My thanks, too, to her supervisor who helped with the offers. Thank you again from a very satisfied customer.

orionv75 · ‎27 Feb 2020

I was on the fibre thread complaining, but wanted to post a positive post on how good Sky Q is. I left Sky about 4 years ago and have been using tv's own freesat - recording to usb. Came back to Sky and am very impressed with how slick and user friendly the Q UI is. While I wasn't too impressed with prices increasing 2 weeks after I joined, I have to say, content price aside, loving the experience. And the installers - top guy!

SarahB35 · ‎26 Feb 2020

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service! He is a credit to the company!

Parsons1990 · ‎22 Feb 2020

Hello Can you please pass thanks to the engineer that came and completed my install this morning! As an Openreach engineer myself, I know how important it is to have a good job recognised! Unfortunately I didn't get his name, so I hope you get it from your records! He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback! Thank you again! Mr & Mrs Parsons

JimmyH · ‎22 Feb 2020

Good morning I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie. I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky. Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him. Thanks James

annwhyte · ‎20 Feb 2020

💯❤️Thank you

JayH1983 · ‎20 Feb 2020

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.

annwhyte · ‎20 Feb 2020

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.

LisaaLisa · ‎20 Feb 2020

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable presenter. This lady should be on a prime spot. Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.

Elena+F · ‎19 Feb 2020

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.

PennyjP · ‎16 Feb 2020

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was. I spoke to Jeanie who was so helpful and polite, and along with assistance from her colleague Jody, they got my account working the way it should.

Jane+Elliot · ‎16 Feb 2020

Hi just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription. I had made an error in my upgrade earlier on in the day and was now trying to resolve this. Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue. Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.

Len+Brown · ‎14 Feb 2020

Hello I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services. Kindest regards, Len Brown (l,**email address removed**) Moderator note: removed agent ID's

bluesparkle1424 · ‎01 Jun 2016

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her!

Yoghurt · ‎08 Oct 2025

Thanks again for weekly treat of more ice lollies when we've had them weeks previously 😂

ToriLR · ‎07 Oct 2025

I would just like to thank my advisor I got today on the phone. I was having issues changing my payment method and Tony was extremely helpful and sorted it out very kindly and efficiently. Thanks Tony

BabsT · ‎07 Oct 2025

Dear Sky Management Team, I would like to express my sincere appreciation for the outstanding service provided by Chris and Dainora during our recent Sky installation. From the moment they arrived, both were extremely polite, professional, and clearly very knowledgeable about every aspect of the system. Their friendly manner immediately put us at ease, and it was evident they take great pride in their work and in representing Sky. Chris and Dainora went above and beyond expectations—methodically setting up three televisions, ensuring every detail was optimized for the best possible performance. They took the time to explain the system features, answered all our questions with patience, and made sure everything was running perfectly before leaving. Their teamwork, efficiency, and attention to detail were truly impressive. It’s rare to come across such dedication and care in service delivery. Chris and Dainora are a real credit to Sky—demonstrating not just technical excellence but genuine commitment to customer satisfaction. Please pass along our thanks and recognition for a job exceptionally well done. Also commend management, Lexi, was very supportive, this id called shadow of the leader, mgt help inspire their team, well done Lexi kind regards mark- very grateful customer

Jimmyjackson · ‎07 Oct 2025

Thanks you very much

AlexS2 · ‎06 Oct 2025

Hi my name is Alex, I would like to thank the customer service agent called Jyoti for being the agent every customer wants to speak to. Prompt, efficient, understanding and very kind she is a big asset to SKY and this message is intending for them to understand that and obviously for this message to reach her to let her know she's doing a great job. My issue was resolved very quickly which is actually making me reconsider being with SKY again (if they sort out the poop connection issue in my area) but once again thank you Jyoti and I wish you all the best in the future🙌🏽✨💙 ps sorry I'm not much of a talker I'm awkward

Dommy99 · ‎06 Oct 2025

Just needed to say as a total techno dinosaur! That I wish to thank the lovely "understanding" lady that talked me through my whole issue, rather than at me and her patience and knowledge was greatly appreciated. As someone who doesn't get the terminology used today, this lady not only solved my issue but did it in a kind friendly and such a patient way. Thank you A*

Kaz107 · ‎05 Oct 2025

I had a problem with my bill (overcharged) so I tried the online chat to get a resolution. It was a horrendous experience, lengthy with no resolution. So I rang and complained only for my complaint to be opened and shut within seconds of each other. I rang again and got put through to Andrew- one of the loyalty representatives, he was brilliant. He listened, looked into the complaint, quickly saw what the problem was and resolved it. He is a credit to Sky. I would have rated him excellent but I don't get the texts to feedback. Hence why I have tried this forum to get him the feedback he deserves.

Leighan+Rogers · ‎05 Oct 2025

Been with sky 15 years. Best company

Aberd- · ‎04 Oct 2025

Reassuring that Sky engineer will come Monday afternoon

Taylar98 · ‎04 Oct 2025

I had a phone call with Leon today from Sky! It was so easy and he helped so much!!! 10/10 service. Super grateful for all his help!

Fifi2044 · ‎03 Oct 2025

I was so fortunate to have Wayne as my Agent at midday today, he was helpful, knowledgeable and I did indeed have superlative assistance. Sky is so lucky to have him as an agent. I was so grateful for his help, many many thanks Wayne.

Eve841 · ‎03 Oct 2025

I wanted to pass on my thanks to Stefan who finally actioned my broadband issues after many calls. He was friendly, professional & I felt he listened to my needs. 10/10.

Kthomas96 · ‎03 Oct 2025

I can’t say enough about the incredible service I received over the phone today. From the moment the call began, he made both me and my son feel completely comfortable about the idea of switching over. He walked me through every step of the process with so much patience, kindness, and reassurance that any doubts I had completely disappeared. It’s rare to speak with someone who not only understands their job so well, but also genuinely cares about the people on the other end of the line. His professionalism, warmth, and ability to explain everything so clearly truly stood out. By the end of the call, I felt confident and excited about the switch, and more importantly, thankful that I had the chance to speak with him. He turned what could have been a stressful experience into a positive and even uplifting one. My son and I are both very happy, and I deeply appreciate the way he went above and beyond. Absolutely outstanding service Spoke with him around 6pm!! Thank you so much honestly!!

Grahamjohnsonep · ‎03 Oct 2025

I am currently experiencing a high degree of frustration trying to change from SkyQ to Sky Stream and have raised several complaints about the issues I have experienced which has resulted in dissatisfaction with the customer service team. On Friday 3 October I was fortunate to speak to Costa who I understand is one of your Technical Agents based in Bulgaria Costa showed initiative and took the time to read through the notes on my account. Whilst he couldn't resolve my issue he did explain the problem and took personal ownership of the issue, promising to call me to provide an update in an effort to fix the problem. Costa deserves praise for a job well done

diff72 · ‎02 Oct 2025

I’d like to extend my sincere thanks to Mohammed (Tawakkal) in the Values department, who assisted me on my second call today. After a disappointing first call where I was told no better offer was available, I was fortunate to be connected with Mohammed. He properly verified my details, took the time to review my account thoroughly, and found a significantly better deal—reducing my TV package more than I expected while confirming an existing deal I had with my broadband was still the most cost-effective option. As a Sky customer for 18 years, I can confidently say Mohammed is one of the best advisers I’ve spoken to. He was polite, attentive, and genuinely committed to helping me. He’s a credit to your team, and I hope both he and his manager are recognised for the excellent service he provided.

Antonia7 · ‎02 Oct 2025

Yesterday I had the best phone experience ever! Memo was so patient knowledgeable (did I spell that right) and determined to help me. We had such a laugh and it was so refreshing to have a call with someone who managed to make me smile and fix my problem . I'm pretty sure he also advised a career choice and convinced me that i'm not going to turn 70 surrounded by cats. I work with customers face to face in banking so I know the pressure customers service is but your Memo is truly a diamond. I'm thinking maybe i'll have problems with my sky every now and again Memo . I even admitted to Memo the closest relationship I have is my full size cut out of Jason Mamoa and no he doesnt come to bed with me ,tut tut ,he's a burglar deterant at my window. Anyway Memo convinced me that's not so weird. He professionally had a laugh with me and brought me back to my initial reason for calling. So Memo here is a YEEEEEEHA! form this wannabe cowgirl . Thankyou 🎠 (well I need to start somewhere ) 🎠🐴. Manager or team leader listen to call you'll understand exactly how good he is.

Yoghurt · ‎01 Oct 2025

Thanks again to sky for another box of savoury bites

ChelseaS10 · ‎01 Oct 2025

Dear Sky Customer Services Team, I wanted to take a moment to provide some feedback on the fantastic service I received today from one of your engineers, Joe. Joe visited me at my new build home and spent time explaining the options available to me for installing Sky. Although satellite installation proved to be a challenge due to the wiring, Joe was more than willing to carry out the work if I wanted. He explained everything clearly, including the potential impact on how the wiring would look inside and outside the house. Thanks to his honest and helpful advice, I decided against the satellite option and instead chose to proceed with Sky Stream. I really appreciated the way he guided me through my choices, ensuring I made the best decision for my home. Joe was friendly, efficient, and genuinely went the extra mile. He is clearly excellent at his job and is a real credit to Sky. Please pass on my thanks and recognition to him. Kind regards, Chelsea

ValentinaF79470 · ‎30 Sep 2025

Attending on time support was amazing

ValentinaF79470 · ‎30 Sep 2025

Great job help was amazing

Sophie182 · ‎30 Sep 2025

Just had a call with loveliest customer service assistant, his name was Ali. He really helped me and answered all my questions, i really really appreciated his help and i hope you guys give him a raise !!

claire329 · ‎30 Sep 2025

want too say a massive thank you specifically too a sky supervisor online today Haik rocroham zameer was amazing and helped with our issue was the only one out of 4 to solve the issue

Angela460 · ‎30 Sep 2025

I didn't grab his name, but I was on call with a male customer service worker for over an hour. He brought me through how to set up my Sky account piece by piece and was very precise and quick. The call was around 3:30 or 4:00. Very good customer service.

Mitchellric · ‎29 Sep 2025

I was given very good help by Ak**bleep**a tonight regarding my account and would like to give her 10/10 for all her help.

Yasir5 · ‎29 Sep 2025

A big thank you to Rhea from Sky for her outstanding support with my home move issue. She was patient, professional, and really made a stressful situation so much smoother. Truly grateful

Ladders · ‎26 Sep 2025

Just want to say how great Donna was on the phone. I asked many questions when there was an issue with my account and Bill. She took her time and I could understand clearly. I felt listened to and a valued new customer. She went above and beyond to get the issue sorted. If everyone I spoke to in customer service was like her. I'd be happy all the time! thank you Donna!

Shevy95 · ‎26 Sep 2025

I'm very happy with Adnan who helped me over the phone to find the right deal for me and also was very kind and patient made me feel I'm making the right decision with the company

Joshua777 · ‎26 Sep 2025

Just got off the phone with a lovely and extremely helpful Indian lady (I wish I could remember her name). Not only did she sort out my issue, but made me aware of multiple cost reductions I could take advantage off. The best staff member I have spoken to in my 4 years of using Sky.

Andijo · ‎25 Sep 2025

Thank you so much to Rachel, She was the operator on the phone to me today, due to a recent change in the date I get paid. She was very helpful supportive and understanding. I Thank her so much for the professional advice and support, Rachel was so efficient and kind. Rachel got my date of paying my bill to Sky to suit the change of my pay, it has now stopped my bank from charging extra fees for being overdrawn. 10 out of 10 for Rachell. Thank you again you have a wonderful team member with Rachel in it. 🙏❤️

Yoghurt · ‎24 Sep 2025

Thank you sky for my weekly treat of pack of 2 muffins

Thanks Statuses