Send Thanks to Sky

I called this morning (2708)and spoke to Sue in customer loyalty. Not only was she super friendly, she was knowledgeable and listened to my issues. She offered solutions but was not pushy. I never felt like I was being pressured and she took time to explain everything clearly and reduce my concerns. I have not always had great experiences with Sky before but Sue restored my faith in the company today. She was a pleasure to talk to.  ... View more

I was hoping for a link to rate my call earlier with a guy called Constantine (I think) but haven't yet had one. I said I would give him a good review so here it is! He was absolutely amazing and I really appreciated his help.  He did a great job and seemed really genuine. It felt like talking to an actual person, not just a script on the other side of the phone. 10/10 - He deserves a raise! He's located in Bulgaria I think so I hope you can track him down this makes his way to him! ... View more

Had a problem with no Internet, the engineer turned up on time, the communication from him was timely and he was the best guy. He so quickly diagnosed the issue and fixed it. He helped me to shift furniture to get to the telephone point and put it all back. His name was Elliott and genuinely he was polite, helpful and humorous. Please say thanks to him if you can. He was brilliant! ... View more

I called sky customer services on 21/8/25 at 18:35 and i got through to a sky call handler. I was then eventually transfered to a lovely lady called Emily in the active block department. She was absolutley wonderful. I explained my case to her and she was extremley understanding of my postition and helped me so much. Her customer service, her tone during the call and the over all experience in the way she handled my call was exceptional. Its not often you get someone  who is willing to listen. Her empathy was outstanding. Customer serive was 10/10. I hope she is found and notified of this message. Its not often you come across people like Emily. You need more Emily's. Thank you !!!! ... View more

Many thanks to Amena Shaik, she was extremely kind and patient with me. Helped with my account and set up broadband. I hope more people could be as patient as Amina. Sorry not sure of correct spelling. Regards Amanda Walsh   ... View more

Good morning. I would like to say a big thank you to Faizal for helping me on Monday the 18th August.  He was very professional and helpful. I hope that you appreciate his hard work. Keep up the good job Faizal. Well done. Anita  ... View more

We were put through to Ajith on a phone call regarding our renewal costs for our tv packages and broadband. Ajith listened to us and understood our concerns with the rising costs. He listened to what we are like as customers and made recommendations as to what packages we need/might want. He was then able to offer us a much better cost for renewal than we were previously quoted which made us happy to continue our sky services. Ajith was a lovely customer service rep and is a valuable employee to sky! He made the conversation cheery and funny and was a pleasure to deal with. We would like to thank you again Ajith and we hope to deal with you again in the future. Natalie and Ryan 🙂 ... View more

Thank you Lisa in South Africa sakes office for all your support. All up and running now. 10/10.   Frances ... View more

Mohammed Owais (sorry if I've misspelt his name) in the values department was a lovely, calm, kind gentleman. He really went above and beyond to help me and I have been with sky for over 25 years and am always thanked at the beginning of a sky call for being a diamond customer but there is never any special offers beyond that. However, Mohammed truly showed sky does value it's long term customers. I started the conversation with some disappointment as they messed up my bill payments but safe to say I ended the call with a big smile and really pleased. He is an asset to your company and should be congratulated for not just doing his job but truly making Sky customers happy. Thank you from Mrs N Ahmed     ... View more

Yesterday 14th August at approx. 3.51 pm and today Friday 15th August at approx 9.02 am I spoke with 3 different personnel who were extremely helpful and was asked to rate them following the call.  However whenever I speak to Sky I never receive an email or text asking me to do this,  Both staff members deserve a rating of 10 ... View more

I phoned Sky as my contract price was due to change after being a sky customer for a few years. I am just a broadband customer as my Husband and I both game more than anything else so it was important to us to keep decent Internet speeds at a decent price. My price was due to go up to £49 a month after my initial contract was £30. Which is quite the jump. I did my research online and found Vodafone was £24 but I really wouldve preferred to stay with Sky so also checked their website. Stating I could get full fibre 150 for £30.    So I thought I would try phoning their customer service, and as it turns out I was given to a lovely man name Zunaid, he was happy to honor the price I found online and even offered me a tv package for an extra £5 a month (which I declined as I know it just wouldn't get used much) He was very clear about what changes may happen, what my future bills may be, and was very thorough throughout the whole process. I was very thankful to him, and he seemed very interested in giving me the best deal. He thanked me for being kind as well which wasn't at all necessary as kindness should be the basis in which we act as people. I sincerely hope Zunaid finds everything he wants from life and gets excellent recognition for excellent customer service and being a top notch guy! ... View more

We had the pleasure of speaking to Brandon, absolutely fantastic service and assisted us with even more than we originally called for, upgraded our WiFi speed which we didn't even know we could do.    Super friendly, chatty and made the conversation super easy and pretty entertaining.    Thanks Brandon, Top Lad    ... View more

I just wanted to pass on my thanks to Abdul for his help sorting out my dad's Sky TV query today. My dad is not tech savvy and Abdul discussed his requirements with him in a clear way  and reached a positive outcome. Abdul was very helpful and efficient throughout, also calling back as promised.    Super service, he's an asset to your company.    Thank you Abdul. ... View more

Leon was extremely well spoken, clear, and reassuring throughout our conversation. When I first called, I was quite frustrated, but his calm, patient, and professional manner immediately put me at ease. It’s rare to receive customer service of this quality these days, he explained everything clearly, reassured me at every step, and made me feel confident in the resolution. You can tell he genuinely cares for customers, and Sky is very lucky to have an employee like this. He is a real asset to the company, and I truly appreciate the outstanding level of service he provided and I hope he is appreciated. ... View more

Spoken to Rob this morning excellent customer service first class explained everything to me dint Rush me he's a credit to your company I came off the phone a extremely happy customer and would definitely recommend sky to family and friends  Thank you Rob  ... View more

I wasn't sent a feedback request after my call yesterday, but I just want to say that the guy I spoke to about my broadband in the afternoon (11th of August) was AWESOME. Helpful, patient, knowledgeable, kind, funny, tech savvy. My query was dealt with, I have new equipment dispatched to help with my issue and he talked me through some troubleshooting. Sky is lucky to have him working with them. Thank you so much!  ... View more

Brian, the Sky engineer came to my house in Stepps, Glasgow to investigate a fault on the 31 July. He quickly identified that the problem was the TV and offered to give assistance to set up new TV and gave me his contact telephone number. . Needed to contact him a couple of days later when setting up new TV and he gave step by step instructions to get Sky up and running. He was most helpful and pleasant to deal with.  ... View more

happy as lara from Glasgow was amazing and freindly. She's a real assets to the business I can't thank her enough for sorting me out. Even got 3 sim onlys cheap for 2 years. ... View more

I wanted to take a moment to thank Marina from the Sky Complaints Resolution Team for the excellent service she provided when dealing with my recent case. Our phone conversation took place on 8th August 2025. Approximately 9 am. From the outset, she was polite, professional, and—most importantly—listened carefully to the details of my complaint. Despite my "agrieved customer" attitude clouding the situation at first (for which I apologised to her later), and leading to me not fully understanding what she was going to do, Marina persevered. She gave clear explanations and ensured I knew exactly what would happen. In an age where customer service can often feel rushed or impersonal, Marina’s patient and thorough approach was refreshing and very much appreciated. She turned what had been a frustrating experience into a far more positive outcome. I hope this feedback can be passed to Marina’s manager, as her handling of my case reflects the highest standards of Sky’s customer care. Thanks again, Marina. ... View more

Hello, I wanted to share how impressed I was with Ian (IST10i hope that's correct) today. From the moment he answered, his friendly demeanour instantly put me at ease. He really went out of his way to understand the issue with my Sky broadband and was incredibly thorough in figuring out the problem and guiding me through the solution. Ian's customer service was more than just helpful—it was exceptional. His patience, empathy, and technical competence transformed what began as a frustrating situation into a reassuring, smooth experience. He truly went above and beyond. Thank you again to Ian for his outstanding assistance—he’s a real credit to the Sky team. Warm regards, ... View more

Thank you Leslie for sorting out my sky TV contract making it affordable. You established what I am actually using and what I require. Really grateful that I can continue the service in a cost effective way.  thank you Leslie Mrs Smith ... View more

I was on the phone 02/08/2025 to Ahad at the Manchester call centre, and he provided a lovely and calming customer service with amazing support. Really appreciate his patience and understanding and it's lovely to be able to speak to someone like him.  ... View more

I spoke to her on the 7th of July i believe, or it may have been a day prior. Lori was ever so helpful, i can't sing her praises enough in that regards. Actually listened to what i was saying and found the best deal for me. I thought i may have got some form of text afterwards to feedback though never came through so hoping this recognition reaches her. She was also bubbly and brought her personality across on the phone. ... View more

I just want to thank Anderson. I was planning on switching to another provider but he was able to work with me on setting up a new contract so I can avoid the hassle of switching. He also recommended some excellent features of Sky Mobile that I will definitely look into in the near future when my current contract with an alternative provider ends. Top class support. ... View more

My conversation with the sky agent was 100% sohelpfull made it so Easley to follow  thank you  ... View more

I was not sent a customer feedback form after talking to your representative Preetam. He was polite, helpful and patient throughout the call and found us a great deal. I wanted to ensure his first class customer service was recognised as he made the whole process extremely pain free. He needs to be praised for his efforts and I would recommend Sky to friends and family in a heartbeat based on my call today. Thankyou Preetam, I hope this feedback makes its way back to you ⭐️⭐️⭐️⭐️⭐️ ... View more

Just want to thank a scottish lady named Anna who was very helpful with my enquiries.   I lost signal at the end of the call, so i thought this would be a good place to send feedback and appreciation.    Thank you. ... View more

We had an engineer come out to visit us today. He was incredible!! So knowledgeable about the system and managed to solve an issue we have had for over a year, we had an engineer out months back but the issue was never fully resolved. This engineer managed to sort the issue and identify other things in the setup that weren't correct. Unfortunately I don't have his name and never received an email to give feedback so please can you help to make sure the correct engineer gets the praise he deserves  ... View more

I don't have the engineer's name sadly. He visited my address on Wed 23rd July in Edinburgh, and he was so nice. Fixed a couple of problems with our signal - put a new bracket on and sorted the wire, which was too long.  He was so friendly - my son (8 years old) offered him a cookie he had baked (as he is practising for a bake sale for charity) and the gent gladly received the cookie and gave my son a donation for his charity. It filled my heart, the generosity that this gent showed towards my son. It is so refreshing to see this level of service, when a lot of people who come into your home to work, are inhospitable and rude in my experience. He is a credit to Sky!  ... View more

Just wanted to give a huge thank you and shoutout to Jordan who installed my Broadband in the Estover, Plymouth area 22 July 25. On time, extremely professional and polite and explained everything to me clearly. Did the job very efficiently and I was up and running in approximately half an hour. ... View more

Hi, I'm sky customer  i really apriset to [ vishva ]she's really helped lot of about iPad,phone informations, good service, sky alwaysgood,,[ vishva] her patience  i like it "everything is explained well " #stratford sky centre Thank-you 🙌 ... View more

once i got through to a human voice. Daniel talked me through everything i needed, we did get cut off for some reason, but within 30 seconds called me back, and we completed everything that i needed, he explained everything to me in detail and was very profesional in his manner and politness. he gets 5 stars from brilliant. ... View more

So, this was my first experience of setting up home braodband and TV.    After an open box was delivered without my Sky Stream Puck or remote control, I contacted Sky.  I was put through to Adam in the Glasgow Customer Service Centre.  Adam has been absolutely amazing!  He has called me with updates, talked me through digital photo uploads and basically was just so helpful and professional throughout!   I've had a really tough time lately and Adam has made everything that little bit easier for me.    Thank you Adam, I appreciate your help so much.  ... View more

Hi, I wanted you to pass on a big thank you to whichever Crew were by the Squirrel Pub, between Reading Road and Park Road yesterday (23/05/25) in Farnborough Hampshire, at 0835 ish in the morning. My son had a nasty fall off his bike on the way to school and the crew stopped, got out helped him up, got his bike out the road and put the chain back on it and made sure he would be ok to get to school 🥰 he was very grateful 😊 I really appreciate your guys looking out for him when he needed it, definitely feel they deserve recognition from their employer for being kind citizens and caring. Kind regards Helen ... View more

I would like to thank Maureen (Mo)  at Sky for everything she has done & helped me over these past months in helping me change to Sky fibre. what an amazing helpful lady she is & a credit to Sky. i am a pensioner  that needed help & Mo definitely came to my rescue & literally sorted everything out for me. nothing was to much trouble for her she is a very caring  polite  kind  lovely lady & very very good at her job. I cannot thank her enough for all her help Definitely would have been lost without her. Thank you Maureen from myself & family for everything you have done for me .xx             ... View more

After buying new phones and swapping to sky my husband was having problems keeping his old number . This went on for a week , ringing every day and speaking to at least 3 people every time , basically passed around. On the Friday I was eventually put through to Caroline . I admit at first I was angry and took it out on her but she kept her cool and was always polite . She eventually managed to sort out what the problem was and deal with it . She gave us a timeframe of when things would happen ( they did ) and I would just like to say thank you Caroline .  ... View more

There is two people who have helped me in the past 24 hours. Jacquie is dealing with a nightmare billing situation for me, she is very understanding and trying her best to resolve the issue as quickly as possible. It's really reassuring that the person who is dealing with my situation is as proactive and helpful as she is.  I've also had an issue with my Netflix account. I was assisted by a lady named Lindsay, who was as nice and helpful as anyone I have ever encountered in my 10 years as a sky customer. She was extremely understanding and listened to my issue and found a resolution quickly. She really was great.   5 Star customer service from both of them! *****  ... View more

Had a problem with my SIM card so I contacted sky and spoke Manoj. Manoj went above and beyond to help me out, I even came away with a new phone which he helped sort out ,absolute credit to the company so thank you Manoj.  ... View more

I am a Sky Broadband customer and took up an offer for the sim only mobile service being a "light user". I am not certain if I can name the individual concerned but his initial is "A". I will keep it short but he was extremely helpful in explaining the situation-understood my circumstances and advised a method to retain my number which I had transferred.   ... View more

Wanted to send my thanks to Derreck (I believe his name was) for his customer service - he couldn't do enough for me and ensured that the payment for my credit agreement went through without issue. He asked me to participate in a survey after the end of the call, but unfortunately the call was disconnected before it loaded. Regardless though, it would have been 10/10 for everything and he is a credit to the sky call centre team. ... View more

I've just got off the phone with a lady from your call handling in regards to my broadband ( 6/02/25 at 2:28) I cannot for the life of me remember the name of the lady but I just wanted to say thank you so much again for how the call was handled, the kindness,help and compassion given to me during the call. You've truly put a smile on my face and it was so lovely for once to have someone who genuinely cares about and wants to help you with any issues.  As I can imagine it's very hard doing calls with customers especially when they are unpleasant so THANK YOU !!! You are a credit to your job. From you fellow ASD phone twin.  ... View more

I'd just like to say that today (06/02/2025) I have signed up to Sky to consolodate some of my Bills across multiple Services. I spoke with a Customer Services Rep based in Leeds/Bradford called Dan, I was awaiting a feedback survery but as of yet this hasnt come through and before I forgot (as is my way) I just wanted to send an email to let you know how good he was. Thorough, genuine and an absolute pleasure to deal with on the phone, he sorted everything and went above and beyond to ensure it was an easy journey for myself from start to finish. An absolute asset to your team and I would love for this message to reach him. I can provide SkyID and Tel Number in order to identify my acc and the phone call easier if needs be. Thanks very much Dan, I hope you receive the recognition and all the best for yourself in the future!  Take it easy, Chris. ... View more

We had a 20+ minute chat with Shelley tonight (after issues with your system this morning when trying to do similar). Shelley was fantastic. She listened, understood and worked out the best deal moving forward for the 3 Sims we have with Sky. Thankyou Shelley - a credit to Sky and pleasure to deal with!!   Allie and Lorna   ... View more

Everything went wrong when we were switching to full fibre. From orders not going through to open reach putting it in the wrong place.  I got through to a man called Memo who said he would assist until all issues were sorted. He contacted open reach and pushed until the problem was sorted. They came back the day after he contacted them and sorted everything exactly as he had told them. I missed his call back to check everything had been completed. Thank you Memo you really are doing a great job.   ... View more

Special shoutout to Junior from the inbound sales team. They worked through so many possible options for me and helped me sign up, so I think they should be recognised and appreciated. Cheers to Junior for their exceptional customer service, we spoke on the phone today at 7pm til 8pm and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this and say you are the reason I'm with Sky. The conversation was flowing, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Junior, I hope you get this extremely positive feedback. ... View more

Good afternoon - I contacted Sky VIP loyalty on 31/1/25 (14:28) and spoke to a lady called "Michaela".    Her service was superb, very clear and concise. understood my points and assisted each point individually.     She was polite, jovial and efficient. Customers can easily complain but few send positive feedback.    Personally I feel she is an asset to your business and wish her success.   hopefully she will be recognised for this feeedback.   kind regards   Mark Hibbs  ... View more

Called to reinstate my social tariff (which was previously not done) and received excellent service from Mike in Dunfermline who reinstated it and sorted a few other bits too! All without me having to ask, and even making a few jokes!  Nice to deal with somebody efficient and personable!!  ... View more

I made a mistake in doing survey after David helped me on what's app .He was extremely good at his job , understood my situation and gave me help I asked for .I hope he gets to see this thank you for him  ... View more

After struggling with my new phone as a new sky mobile customer i reached out over the phone and was talked to Zeba. she was very friendly and helpful and even made me laugh. She had never encountered my problem before and was able to quickly and efficiently solve it for me. It was very relieving and the most prompt, stress free, helpful mobile  customer service phone call  i've ever had.    Thanks to Zeba!    - thankfully from Verity  ... View more

After a very frustrating morning trying to get my query dealt with I was finally through to Sean. what an absolute credit to your company. Totally understanding, friendly and eager to help. ive been with Sky for 30 years and its staff members like Sean that reaffirm your belief in the company Excellent service.  Alan Graham  ... View more

Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards.  However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey! Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options. Therefore, ask if there's another way ... with Thanks for any suggestions! ... View more

I would like to thank Syeda Farhana Begum for the quality of service she has provided me on my return to Sky. Her knowledge, patience with me setting the account, the clarity of her voice and general phone manners were second to none. I can't speak highly enough of her approach to having me returning to use your services. So a massive thank you to and Sky for employing this calibre of person in your sales dept. Thank you. Jose Ascensao ... View more

I would like to express my thanks to Liam who dealt with, what was a complaint about sky. When I got to Liam, I found his approach to be extremely understanding of my case and very professional in his approach.   I first interacted with Liam on Friday 10th January and by Monday the 13th, everything that he promised on Friday for my new contract was in place.   We need more like Liam to interact with members of Sky. It does make the subscription more bearable, Thanks Liam for the good work.👏   Alain     ... View more

Just wanted to give Dylan @ Sky a shoutout, he has been ever so helpful with my policies and moving me over comfortably with Sky Mobile.   Worked out better than expected for a 1 year contract.   Week made and all data i.e. phone number transfer he did for me over the phone via E-Sim.   Thanks again!   Michaela ... View more

I spoke to a lady over the phone today to make changes to my plan. She was so friendly and kind. She couldn't be more helpful; she explained everything clearly and  got things done quickly and efficiently.  ... View more

Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.  ... View more

Cannot remember the gentleman name but called at 14:57 after I'd called earlier to a unhelpful lady, he did a great job and was very chatty on the phone not only did I get a discount on the phone sim I rang about he also give me another discount on my original sim great customer service. ... View more

Hello   this is just a general shout out to say thank you to everyone in Sky for always providing us with such an amazing level of service! Over Christmas our old tele stopped working so we decided to take the plunge and upgrade our package to Sky Glass.  I can honestly say it's been the best decision we've ever made! to have it delivered so quickly, even over the festive period, meant that we had no disruption to our holidays, the lads who delivered it were incredibly professional and had it up and running in no time! We all love how user friendly the tv is and the picture, sound and quality are all superb.  We're just very grateful to everyone we have been in contact with over the years and wanted to send a huge thank you for everything.  All the best The Phillips Family  ... View more