Hello,
I wanted to share how impressed I was with Ian (IST10i hope that's correct) today. From the moment he answered, his friendly demeanour instantly put me at ease. He really went out of his way to understand the issue with my Sky broadband and was incredibly thorough in figuring out the problem and guiding me through the solution.
Ian's customer service was more than just helpful—it was exceptional. His patience, empathy, and technical competence transformed what began as a frustrating situation into a reassuring, smooth experience. He truly went above and beyond.
Thank you again to Ian for his outstanding assistance—he’s a real credit to the Sky team.
Warm regards,
