I wanted to take a moment to thank Marina from the Sky Complaints Resolution Team for the excellent service she provided when dealing with my recent case. Our phone conversation took place on 8th August 2025. Approximately 9 am.
From the outset, she was polite, professional, and—most importantly—listened carefully to the details of my complaint.
Despite my "agrieved customer" attitude clouding the situation at first (for which I apologised to her later), and leading to me not fully understanding what she was going to do, Marina persevered. She gave clear explanations and ensured I knew exactly what would happen.
In an age where customer service can often feel rushed or impersonal, Marina’s patient and thorough approach was refreshing and very much appreciated. She turned what had been a frustrating experience into a far more positive outcome.
I hope this feedback can be passed to Marina’s manager, as her handling of my case reflects the highest standards of Sky’s customer care.
Thanks again, Marina.
