Send Thanks to Sky

I would like to send thanks to Saul (removed). I called regarding a resolution to my parents accessibiity issues and how Sky could help them. Saul was really knowledgeable and helpful. He gave me lots of advice and was incredibly understanding about the situation.   Moderator notes: removed ID details  ... View more

Just wanted to say thanks to Gary (apologies as not sure where abouts he's based). My broadband had been activated for a few days but my sky hub still hadn't been dispatched and my old provider wanted their hub back. Gary escalated to the relevant department and took ownership of the issue. He kept his eye on it over the course of a few days until he had resolved it. He let me know when my hub had been dispatched.   Cheers Gary 👍     ... View more

Want to say a huge thank you to Teresa (I'm 99% sure thats her name) from the cancellation team with sky mobile! Spoke with her on the 19th July at around 5pm. After a long ongoing issue with my sky account she was able to resolve this in a matter of minutes for me! Previously had issues in 2022 with my new phone number and fraud activity regarding someone elses account and thought this was resolved when i was told in June 23 to change my number again as this was the only way to stop the fraud but got a termination fee applied for the old sim. Teresa was so helpful in validating my concerns about the account and was empathetic towards my situation and removed the incorrectly applied fee within minutes!! Had a lovely chat sharing our experiences working for call centres and even my new career move, she was just so lovely and deserves all the praise she can get for this! Finally feel like my issues have been resolved and its thanks to her and came off the phone feeling at ease, not only that the issue was resolved but following the nice words from her! I'll also be leaving feedback when i get the text for this but wanted to drop a message on here to raise how brilliant she was and i hope this gets back to her!! All the best x ... View more

I encountered this young man yesterday while applying my broadband reinstated! Not only Afolabi do this but also encourage me to come to sky as a customer for many years. I have to say the service I received from this young man was excellent! I'd very much obliged if you would pass this to his supervisor. Many thanks, Marie.  ... View more

I got my new router to go active on the 17th,but the password was not being accepted,i rang Sky and a lady called Danny helped me, She was very helpful and had agreat deal of patience with me and she eventually solved my problem,i think she was brilliant!! ... View more

I would like to give a big thank you to ANBOEWS  who helped me today with my sky bill I was very worried an he put me at ease with his helpfulness an calm voice l would give him 10 out of 10 for being so kind an putting me ease I was happy with the outcome an left feeling happy with a smile on my face so thank you ANBOEWS.  KIND REGARDS CHRISTINE  ... View more

Thank you for Francesco! You were amazing and so friendly. Thank you for sorting out our issue with our package and being so helpful!  ... View more

i was in stratford westfield sky today and the behaviour of manager was not good.  ... View more

Want to give special thanks to Sarah in the ORT. I spent weeks going crazy on half the staff in that department because my wifi wasn't being turned on and no one would actually help me. I was going round and round in circles and about to lose my sanity when I got through to Sarah.  She was incredible. She helped me get to the bottom of what was going wrong and advised the best way to fix it. It's looking like I'll finally be getting my broadband this Friday (21st of July) after my initial set up date was the 7th of June. I think it's safe to say it's long awaited! Having to go 6 weeks with no wifi and no tv because I couldn't get any freeview and I'd recently changed over to sky stream has been horrific to put it lightly. You guys need to work on your solutions timelines because six weeks is an unacceptable amount of time to expect people to wait.  I'm just grateful to Sarah that she helped. But it still took her a good two weeks of working to get it resolved because of the poor processes you and open reach have. Do better guys.  And to the rest of the team, be more like Sarah! She's the diamond in your team. By far!    ... View more

A big thank you to mark who took my sky glass call tonight.  got through really quickly and was such a nice chap and made sure I got sorted quickly.  we had the same name* which we both found hilarious. Wish everyone was as upbeat and helpful as he was tonight.  *happy to share by message to track him down.      ... View more

Hi   I would like to thank the person from your team who managed after my 3rd attempt calling to sort out my subscription.  I was getting so frustrated after previously on 2 occasions thinking this was sorted for me.  I'm so sorry I can not remember your colleagues name.  But he went above and beyond for me, and now I can rest easy knowing this problem is now solved. I hope this person gets a massive Thank-you.    Thankyou ... View more

Last night my broadband and wi-fi connection was so bad I contacted Sky to see if there was a problem in my area. The guy I spoke to was based in Bulgaria and he was very helpful, carrying out all kinds of tests on my line until well after his finishing time (after 11pm in Bulgaria). Unfortunately despite his best efforts he was unable to solve the problem so an engineer visit was arranged for today between 10-12am . I don't know the name of the Bulgarian rep but he was very patient and I was grateful for the prompt appointment he made for the engineer.   I'm sure you will have guessed that when I woke this morning everything was working as it should and I considered cancelling the appointment, I'm so pleased I didn't. At around 10.30 Mathew Proser of the Sky broadband team arrived at my house as arranged and I was immediately put at ease by his pleasant manner. I explained that everything was now working perfectly as it should and I apologised for having wasted his time. He suggested that it may still be worth interrogating the equpment to try to establish what had caused the problem of intermittent connection the previous evening. He set about the task and after a short while he informed me that there was a problem with the connection to the upstairs mini-box. Although I have a booster fitted in the airing cupboard the signal was not strong enough to reach the upstairs box, probably due to the thick original stone wall that was the back wall of the property before it was extended. He re-located the booster in the airing cupboard so that it pointed in the correct direction through a thinner part of the wall. He also installed a second booster in the bedroom where the mini-box is located. This not only immediately solved the problem but it has improved the Wi-Fi signal strength throughout the rear of my property, delighted.   While Mr Proser was here I mentioned to him a historical problem I have with poor Sky signal from my Sky dish. Probably about 18 months ago (Sky will have the dates) I experienced problems with my picture breaking up, particularly on windy days. An engineer called to investigate and quickly established that the problem was being caused by a tree obstucting the signal between the satellite and the dish. He did a survey to see if the dish could be moved to a better location. He arranged a further investigation by a difficult access team, as the most likely place for re-location was the chimney stack. The difficult access team carried out a survey and decided that it was too difficult to lash the dish to the chimney so the issue was, and has remained unresolved. I was able to achieve a slightly better reception by trimming some branches from the tree with an extremely long reach pruning saw. It is not possible however to totally remove all the offending branches.   Mr Proser looked at this problem with a fresh perspective and determined that the dish (which was located quite low down on the gable end of my property) could possibly be re-located to avoid interference by the tree. He contacted his office and was given permission to attempt to resolve the problem for me and the work was booked in as a second call out job for him. To cut an already long story a little bit shorter he was able to lift the dish to the apex of the gable and bring it out on a raised bar, altogether about a 12ft gain in height. Problem solved I now have a strong stable signal and I am absolutely delighted.  I cannot praise Mr Proser and the broadband team leader highly enough, their dedication and resourcefulness has probably ensured that I remain a Sky tv customer in future.   I firmly believe that Mr Proser went far and beyond what he was required to do. I am very grateful to him he is a credit to your organisation.   A very happy customer Garry Wilson ... View more

I have just got off the phone to Maureen and all I can say is what amazing customer service. She went above and beyond to help us throughout the call. Thank you Maureen!  ... View more

Recently, I had the opportunity to engage with Jack from the Retentions department regarding the cancellation of my TV subscription. Initially, I had concerns about how this conversation would unfold, as I understand that some customers can be difficult to handle. However, to my pleasant surprise, Jack extended a warm and friendly greeting, maintaining a high level of professionalism throughout our interaction. His exceptional ability to display compassion and empathy towards someone he had just met over the phone was truly remarkable. Over the course of our conversation, Jack devoted more than an hour of his time to address not only the primary issue of canceling my subscription but also went above and beyond by assisting with additional concerns. His dedication to acting in my best interest instilled a sense of confidence not only in him as a retention advisor but also in Sky as a company. I am truly impressed by Jack's invaluable contribution to this organization. His outstanding professionalism and commitment to customer satisfaction deserve recognition and reward. I extend my heartfelt gratitude to Jack for his exemplary service. ... View more

I would like to say a big thanks to Chevonne,for helping me out with my bill payments.She listened to what I wanted and the talked through all the options ,she was a pleasure to talk to and a credit to Sky Customer Service. Robin Pentith ... View more

Hi, the last call I made to yourselves was with an agent called Christine. She was fantastic. I rang because I was constantly confused over what other agents had told me, what correspondence I'd been sent and I was losing all faith in sky to be honest. As soon as I got through to Christine, she was patient and listened to my query, really taking the time to understand it. She was clearly knowledgable and explained everything to me. She was extremely friendly and personable. I can't praise her enough. She helped me massively to understand and progress with sky. Thank you Christine!!  ... View more

I would like to thank Tracy for sorting out my compensation for late delivery of provisioning.  After having to wait 2 months for provisioning (due to Openreach) my opinion on Sky was not very high.  I was sent my compensation minus 20 days.  After speaking to 1 employee who told me the minus was due to weekend and Bank Holidays  (despite me pointing out both Ofcom and Sky state it is based on a calendar day) I raised a complaint.  I then spoke to Tracy who sorted it all out for me.   Over a period of a week she rang and texted me to keep me up to date on what was happening.  If ever an employee was worth the "going the extra mile award"  it is definitely Tracy.  She has restored my faith in Sky. ... View more

I would just like to say my experience with skyline stream has been awesome as this is the first time I've ever been with sky  ... View more

I would just like to say thank you so much to Kevin who I spoke to on Thursday evening. Kevin it was a pleasure speaking you. You was kind, understanding and friendly when helping me with a few issues. After having a call with a lady on Tuesday who did not deal with my phone call seriously and basically ignored me and disregarded what I was saying. Kevin made my mind at ease and sorted me out quickly and promptly. You are a true credit to sky. True customer 5* service.  Once again thank you.  @Kevin  ... View more

Thanks very much to the lady who took my call today at 3:30pm. She very kindly offered me a great discount on my Sky package as I was thinking about leaving due to financial issues. She also offered to credit my account on a Sky Talk Evenings and Weekends Extra package I was completely unaware I had been paying for over the last 2 years. She was incredibly helpful, courteous and I felt she went the extra mile for me. Many thanks again! ... View more

I was coming to the end of my contract with sky and had shopped about and found some deals else where when I decided to call Sky and discuss my options. After 2 lacklustre calls I was put through to Frasier in the retention department. Frasier was brilliant! He took plenty of time to discuss my options, go through numerous variations of packages he could offer and generally came across as helpful.  He was definitely the difference that has kept me Sky and was a pleasure to tak to over the phone. Thank you for your help👍🏻 ... View more

Hi Sky,   I had a sky engineer attend my Mum and Dad's property today - June 16th logged visit between 8am - 1pm. Location is Bletchley, Milton Keynes   I just want to say a big thank you for the customer service received and the way that Angela whom was the Engineer interacted with my Dad whom has Lewy Bodies Dementia. This was outstanding and such a refreshing change for someone to have had personal experience (which I woud not wish on any family) and be able to manage this during the visit. Her interaction was fantastic, really made my Mum feel at ease - and so much so that she asked me to take time out of my working day to provide feedback. Could you please pass on the above feedback to her line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer??   Also we have another engineer booking on July 13th for Sky Q to be fitted and I would like to request that Angela be allocated this job if possible - 8 - 1pm as having someone that understands the condition is really important.   As a side note I think this should be fed back to Managers that a condition like any form of Dementia really does need huge understanding when visiting homes. Maybe a flag on people's accounts could be introduced and engineers allocated (after receiving appropriate training) to those visits?   Look forward to hearing.   Regards, Tracey ... View more

i would like to send my thanks to Craig for making me feel better on 14/06/23 after a week of feeling stressed with money worries and trying to cancel my cencellation without having to pay extra, i rang a few times to get a deal that i had previosly been offered and regretted rejecting it but he gave me the perfect package at cheaper price and without charging me the instulation, he really made my week because i had been feeling down lately i am happy there are still people like him in this world he restored my faith in humanity because i just felt like i could breath again after speaking with him, thank you Craig. He said he normally works in leeds but was working from home that day ... View more

Excellent support from Andrew virtual engineer    ... View more

I have been with Sky for sometime now on a Sim Only package 📦 x. I had called on numerous occasions regarding my talk plan as I was aware that I had a lot of data banked up as I was not using it and the package plane kept of creeping up from £7.00 to £11.00. I was advised to purchase accessories with my data bank but looked on line and there was nothing that I wanted. I was disappointed ☹️ that I could not sell back the data to sky for a cash equivalent. I then asked for my pac code (this would be the second time) . I was advised to send the word PAC followed by my DOB (tried 6 & 8 digits) every time receiving a message advising it was incorrect.  Cutting a long story short I called up on Saturday 10th June 2023 and got transferred to George in retentions as I was having difficulty with the PAC code.  After speaking with George who asked my why I wanted it (advised no one had suggested I lower my data plane until I use up all the banked data and to stop any more data being banked) the issues with the pac code and in general to lack of care/empathy from the staff towards myself. Also when I had no coverage what so ever as something had happened on yr side I was advised after being in the line for an hour that I would get free data for the weekend which is no good to me as I had plenty of data.  I did advise t the operator t ask the team lead t get a automated voice message on the line advising customers calling in that u r aware of the outage and are in the process to fixing it. George was absolutely fabulous. He has restored my faith in sky by lowering my data, advising how to load my data from my piggy bank, gave me a discount and showed he cared about my situation and there was empathy there too.   You need more staff like George and he definately needs to be recognised for all his hard work.   he also sorted my fathers return of iPods which he had requested for a return package to put them in and he had not received this and George made sure this was actioned as it was still stuck in the system.   George keep up your hard work and thank u once again 🙏🏽 ... View more

I would like to say a big thanks to Helen in the rejoin team. The only person who understood what I needed and helped me rejoin sky.   This was after trying to get a response from webchat and sky text/ SMS service which are terrible, don't understand nor honour offers or deals.   Sky keep your customer service in the UK and all work from the same spreadsheet of deals as everyone I was put in contact with gave different deals ..and disconnected text when questioned    Once I was put through to Helen ,we chatted and she soon honoured the offer I was presented with days earlier. Many thanks to Helen( no surname given) again, a pleasure to deal with.     A note to sky, having been with you for 17yrs, look after the loyal customers  ... View more

My husband ordered a GlassTV October 2022. It was delivered in November when Sky realised the broadband would have to be upgraded.  This finally happened in April 2023 after countless phone calls and never speaking to the same person. During this period my husband died suddenly and it has been a nightmare trying to get myself accepted as the primary account holder. This finally happened and I was able activate the Glass TV on 6th June. It is all thanks to Joanna and her team. She called when she said she would and her perseverance and determination ended this fiasco. Some of your staff were helpful, others grossly insensitive telling me I should have returned the Glass TV when my husband died. Joanna has treated me with the kindness and compassion that I needed. It has been a very stressful time but Joanna saved my sanity. Diana Anderson ... View more

After a couple of calls that didn't get me anywhere I spoke to a very friendly man who I felt really wanted to help and do what he can to fix the issue. I was close to cancelling my account before we spoke. I was unable to leave a review as I couldn't figure out where I do it. The date was 07 June 23 at 1.45pm.  I sadly didn't catch his name.  ... View more

Rung Sky 30/5/2023 spoke to a lovely lady to cancel Sky Stream and go back to Sky Q thoroughly enjoyed the whole experience from start to finish 10/10 also got a cheaper deal and agreed to the price given even the admin fee cause I couldn't fault the offers that were added and the service I received    31/05/2023 Rung Sky as I was paying £9.00 more than what was quoted. Spoke to a lovely male advisor he explained that a discount hadn't been added and that he would sort it out there and then Another thoroughly experience from start to finish again and even got it for £1.00 cheaper again 10/10  that's why I'm sending my thanks. ... View more

I posted late last night and woke up to a message from @Tom-W19 and he was extremely helpful got everything sorted for me and I couldn't be more grateful, i couldn't find the survey but thought this would be okay. Thank you so much Tom really appreciate the help.  And to his managers I think he deserves some recognition for his amazing customer service.  ... View more

Following months and months of connectivity issues between the SKY mini boxes and the SKY Q box I had lost all confidence in SKY, its products and customer services.  However, on the most recent visit of the absolutely amazing engineer, Shequan Cain, not only did she  demonstrate exemplary interpersonal skills, escially effective listening, she demonstarted a level of technical knowledge and problem solving skills that no previous engineer had delivered, yet alone demonstrated.  Her problem solving skills resolved the issues and it was clearly explained to us how to initially address any future connectivity issues, should they occur, before contacting SKY.   Her bubbly nature and infectious laugh made it all more of a pleasure to meet her. Shequan understood the importance of Customer Service, Standards and Delivery and was an ambassador for SKY.  It was a pleasure to have met you Shequan.     ... View more

Hi there, I just want to express my thanks to the 2 employees that helped me with my broadband issues. The tech Advisor I spoke to, I apologise I have forgotten their name however they were friendly and able to have a great conversation. They got me a engineer appointment swiftly and were respectful throughout the entire call.   Callum the engineer arrived right on time, Swiftly found the issue with the broadband and came up with a solution in minutes, He is also very respecful, friendly and intelligent. He shows great interest and knowledge in his field and was able to provide information on if I have any future problems.  Overall the two people I spoke to were a great help and couldn't ask for any better from them!   Thank you! ... View more

I called sky today and I received great service from Anne. I would definitely recommend to friends and family. God bless you  and your team. Have a lovely day. ... View more

Intitally I was agrivated because I couldn't get the current half- price broadband offer on-line with nine days to go on my current contract. Biting the bullet, I rang Sky on thier 0330 number. After answering the "Robot" questions, and without enduring any irritating "Muzak" I got straight though to a human being! This  confident, clear speaking person listened to my request, and after a few checks said., "Ok can do that now, No Problem!" - My flabber was well & truly garsted!😂 Sure enough, received an info email almost instantly, and a conformatory one soon after! Shortly after, my account was updated! Interaction with Sky, or any company come to that,  should always be like this! As long as the billing works ok, and I don't get disconnected during change of contracts, all will be fine! - Thanks!😃       ... View more

Hi, regarding Glen Coward who installed a new Sky box today. He was kind, professional, approachable and went the extra mile to do a great job. He's a credit to Sky. Many thanks. Helen Western (on behalf of Heather Cleasby) 18 Capper Close, Kendal, Cumbria ... View more

Hannah at Sky has just been exceptionally helpful in organising my elderly fathers house move. He was unable to phone you himself and this made things difficult but she explained everything really clearly, empathised with my frustration and found a solution. Called me back exactly when she said she would. Excellent member of staff and deserves recognition. ... View more

I would like to give recognition/positive feedback to Dale, who honestly is an asset to your company.   Not only did he work with his manager to go out of his way to give me the best possible deal, but has exceptional interpersonal skills; a rare quality these days.   I really enjoyed speaking with Dale, as he spoke to me as if I was part of the Sky Family. As someone who has anexity /doesn't see others besides family as a result, it was nice to have a positive conversation as well.   I spoke with Dale on 18th May 2023 soemtime between 19:00 and 20:00. ... View more

Had a call with Alicia in the Cancellations Team and had the most amazing customer service and a wonderful experience.  She was really friendly and clearly cared about doing the best for the customer.  I have left the call with a really positive experience. ... View more

I've just spoken to Sasha who is absolutely wonderful. She has talked me through the whole process making everything very simple and easily understood, she managed to find me a couple of extra offers too. Her telephone manner is delightful and everything was made very easy for me. Her customer service skills are exemplary. A very very big thank you to SKY and in particular Sasha ... View more

I spoke to Craig in the new sales team, he helped me take out broadband for my mum and found us an excellent package!! Craig's customer service was magnificent and our spirits were lifted throughout the call!  many times people comment on negative experiences and as a result I feel that some recognition should be given to Craig and his team as it was a lovely experience and he was empathetic, understanding and actually listened to us.  I have been a sky customer for over 10 years and glad that my mum is now one too, I will be referring more people and sharing my positive experience today.   Thanks again shynicka & Jennifer  ... View more

The gentleman who I spoke to this morning was very helpful, polite and very efficient in sorting out my problem. I unfortunately didn't get chance to complete the survey after the call but wanted to ensure he still received the excellent feedback he deserved for his help!  ... View more

Yesterday a sky engineer visited my home to sort out connection problems/issues. While he was working my husband displayed the symptoms of what we thought was a heart attack.  The engineer who we found out later was named Richard Curtis helped us to remain calm while we called the paramedics and he went down the road to direct the ambulance in the right direction.  He explained that he had difficulty finding our house which meant the paramedics would probably find it difficult as well. He gave me his phone number as it wasn't really appropriate for him to carry on working and said I could call him back once my husband was taken care of. In the end, my husband ended up in the hospital and Richard messaged me later in the day saying if we still had problems with our sky connecting we could call him back, which I did this morning. He has just left after getting everything up and running again. I would like to say a big Thank you to Richard for going above and beyond in his job, he is a credit to your company and a huge asset to Sky and if I could I would recommend him for an award for being so caring, thoughtful, and conscientious. ... View more

I called Sky today to sign up for Sky Stream. David was an amazing advisor. He was incredibly helpful, knowledgeable and explained everything clearly. Well done David, thank you 😊  ... View more

Thanks to Ben at SKY Stockport! ... View more

Can I thank  @Chloe-W22 for all her monthly updates. It's really useful to have this and it being updated regularly  Thanks Chloe ... View more

Just wanted to thank the advisor that helped myself and my grandmother get the best deal, Louis you were brilliant, thank you for a fantastic customer experience and making everything as easy as possible while giving all the information in layman's terms so even my grandmother could understand.  Sadie Trafford  ... View more

Spoke with Gavin regarding the tommy fury fight as i was having some issues with purchasing, however Gavin resolved all my issues. He went above and beyond to make sure i was able to purchase this boxing event. Very helpful and friendly adviser to speak to. Great credit to your team 🙂  ... View more

I'm not one to normally leave feedback on things like this but I have to leave a review about my phone call today.  I rang up sky customer services today 07/03/2023 as I wanted to set my dad up with sky in his house. I was put through to a guy called Daley, I think he said he was in a Newcastle branch.  When I say Daley, was a breath of fresh air I mean it. I have the worst anxiety about ringing up companies and asking to change or amend things, he made it so easy to do as he explained everything he possibly could. Myself and my dad had Daley on loud speaker as the account was going into my dads name but he likes me to be there because I can understand it abit better, not only did Daley do an amazing deal for him, he also made sure my dad understood everything aswell what he was getting, how it was going to work, shown us how to work the sky go and my sky ID account honestly above and beyond, it's not very often you're met with such a friendly character when ringing big companies but Daley was exactly that, it was quite a long phone call as we got to chatting and laughing but myself and my dad said after the phone ended we have never experienced someone so kind and friendly but also so professional.  I really hope this message gets back to him, as he fully deserves the recognition for the top quality customer service he displayed today!      ... View more

Dear Sirs, We recently took the decision to migrate from BT broadband to Sky. There were a host of reasons for the move but was a tough one as I’ve been loyal to BT for as long as I can remember. When the new router was installed on 16 January, we had a number of teething problems and in the end called your service centre. The service was appalling. It was either a case of the engineer not understanding the problem or us not understanding the engineer, due in part to language issues. On Sunday 22 January, we had enough and wanted to revert back to BT. However, we made one last call and we’re put in touch with a hero, Paul Taylor from Sheffield. This man was excellent and saved the day. He was clear and concise and spoke in a nice Yorkshire accent and listened to our problems. He then went about a process of solving the issues systematically and logically to a way we understood. Clear & concise, without talking down to you. It was extremely refreshing and saved the day because we were genuinely considering moving back to BT. He was patient and spelled out what he was doing and why he was doing things. It took him ages to solve our problems but at the end our router was set up correctly and our broadband has worked perfectly since. This was like a breath of fresh air compared to several other engineers we spoke to earlier, who were intolerant of our problem and in my view were close to being rude. Not only did Paul sort things out but the kind man called me yesterday to see how things were. He really did show an interest and empathy and went above and beyond service levels. It was a delight. I would like to commend Paul Taylor by saying a huge thank you and cannot compliment him enough. He was truly brilliant. Thanks Paul. Kind regards Dean @PaulTaylor ... View more

The sky tv advisor was quick efficient and so helpful. Checked why I was unable to buy online, checked coverage and had installation booked within a matter of minutes. Amazing service. Quick than going through an online process I think!  The sky tv engineer was amazing, got everything up and running as first time sky users. Quick, got the job done.  As for the engineer who installed the broadband, I was left disappointed, put wires in our bins, the wrong bins! Emptied his van of his rubbish into a bag and badly 'hid' the bag under a piece of cardboard outside our back door, not even in the bin, and without asking if he could use our house as a dumping ground. Now we've to pay to dump his rubbish. In addition, he should have installed where I was asking him to install but he told me the box and wiring had to be direct to the outside of the house, I have since spoken with an electrician who told be that was him taking the simplest route, he should have done as I requested. Disappointing! ... View more

Hello Yesterday and today I have been chatting with a lady called Loiuse Gardener. I am in the process of moving home  after a breaveent hence the call to Sky. Please extend my sincere thanks to Loiuse. This lady with a beautiful Scottish lilt was  pleasant and precise explaining  the details and talking through the options. What a lovely charming lady to have on the other end of the phone. A credit to Sky who are fortunate to have  her on their team. I did try and leave this comment on the acccessiblecustomer service.com site, but to no avail. Maybe Sky should make it easier to compliment their staff, credit were credit is due. Thanks again Loiuse. Fran Bailey ... View more

I’d like to say a big thank you to Mike and Bobby who came to fix my Sky Q box, which wasn’t connecting to the mini box. They were absolutely brilliant from start to finish. Both wore shoe covers, which I really appreciated, and were very courteous when moving between rooms to get the signals working.   They explained everything clearly and in detail, were extremely helpful, and are an absolute credit to your company. Both are full of knowledge and made the whole process straightforward. Honestly, all engineers should be modelled after them. ... View more

Samuel came to our home on Thursday the 4th September to connect a new router. He was very knowledgeable and professional (as you would expect) but more than that, he was very patient, kind and considerate. After connecting the new hub he took the time to ensure all of our wifi appliances were up and running perfectly before he left , we were just so grateful (we are not at all technically minded) It was a pleasure to meet Samuel and have him in our home. Samuel was a great ambassador for Sky and we feel he should get the recognition he deserves.    ... View more

Called the technical support team today and got through to Stephen. We had a couple of queries and Stephen was so willing and happy to help. He spent over 30 minutes on the phone with myself and my partner, trying absolutely everything he could to solve the issues. He was professional throughout but also very friendly and genuine. Amazing service from Stephen, please pass on our thanks. ... View more

I recently dealt with Shaik Amina on the phone. She was very helpful and provided excellent customer service. She dealt with all our queries adequately and went above and beyond to facilitate our needs. 5 stars! ... View more

To the lady on the phone who activated our sims card. Thank you ... View more

After 2 attempts to get my bill discounted and receiving no help at all I was finally put through to a lovely lady in the retention department at about 11.30 29/08/25. What a star she was delightful and got me a great deal on my package. Many thanks. ... View more

I could 't fault the way the lady Lesley Anne dealt with me today. I have never had any problems with SKY hence why I wouldn't ever want to go with any other service/provider. She did everything that needed to be sorted out on behalf of me as I was in distress from a third party company who didn't communicate certain things like the right adress and personal details, hence why I love being with SKY as they have supported me more than once in my life and they are just the best company I've ever been with for Internet or Broadband. I had a terrible start to the day but like always SKY came to the rescue and fixed my issues. Please tell SKY and this specific lady how amazing she is and please say thank you so much from myself. I don't trust anybody else either apart from SKY as they have also never lied to me or told me the wrong things in my life whilst being a customer with you. I hope you can continue to employ the right people like you always have because I genuinely don't ever want to be with any other provider and I highly recommend SKY to everyone where necessary or if things come up into a conversation. They are a very loyal company to their customers and they actually care and put in the effort to get things right. I feel proud to be a customer with you as the hierarchy staff like the CEO's and etc are the ones that are doing everything the right way hence why else I have so much respect and time for SKY. Also I'm not sure if the lady Lesley has dealt with Autism before as I did get a bit upset due to another company stressing me out but she dealt with me extremely professionally and she managed to calm me down when I was crying and she took the time to offer kindness and compassion which to me means everything to me as it shows how much you care about your customers also. Thank you so much SKY in general and overall for everything you have done for me. Your work ethic and consideration has never gone unrecognised plus I often tell people how brilliant of a company you are. You deserve to be recognised for all your work.  ... View more

I had to phone Sky again today and spoke to a young lady  Lori yesterday evening I had to phone three times to get a vice on my new Q box twice I was just cut off left hanging the third advisor who I gave him my phone number just in case we got cut off had me with his direction upsetting the Q box lost the signal then he expected me at 73 to get on the floor and unscrew One of the cables at the back of the Q box which I managed to do he was very unhelpful. I had to sign in with my Internet code again. I had to work that out for myself how to go from capital letters to small letters and numbers and then he just rang off leaving me after 45 minutes, wondering what I had to do next today I spoke to Lori She understood my frustration and disappointment straight away. She taught me through the problems in a very professional and quick way and all I was trying to do was join my existing Netflix account to my New Q box So would it be possible for her manager to really recognise her outstanding customer skills and now you have a very happy Sky customer rather than someone considering leaving Sky  ... View more