Send Thanks to Sky

Anonymous · ‎14 Sep 2016

id c4mm17, thanks sir for your help although job haven't done yet but really appreciate your support and help. i hope whatever efforts you put in won't be waisted and the next team would be as good and helpfull as you were .thanks again. regards. hkha

Anonymous · ‎08 Sep 2016

I signed up for this account to say how great of an experience with your customer service I had regarding my faulty broadband. A member of your call centre called Kane (time 7:30-8ish today) who deals with broadband faults was probably the best person I have ever dealt with over the phone from any company. I work in a call centre myself (not sky) and the atmosphere among workers is nothing short of suicidal. Kane was the total opposite, genuinely helpful, positive and patient as I kept him on the line for long periods whilst running around my house checking connections. I will be seriously annoyed if no one gives him credit for this, these jobs aren't easy when you're dealing with aggressive morons on a daily basis and maintaining the temperament he had deserves recognition! Will recommend friends due to this, compared to certain phone companies who I will not name, he was far superior in every way.

Anonymous · ‎06 Sep 2016

HI. I recently used your online chat service to cancel my sky order and was dreading it. I have done this many times before with Sky and other companies and usually hate every minute. However... I was met by Thomas who shared a lot of the same interests as myself and we chatted about the Sky account as well as our shared interests in gaming and i actually enjoyed the experience. Please pass on my Thanks to Thomas as i was unable to complete the questionaire after the chat and i would like him to be acknowledged for making it less traumatic. Oh... and he persuaded me to renew my Whole package 😄 Regards Dave.

Anonymous · ‎05 Sep 2016

I spoke to a really nice Scottish man called Kenny this evening who helped me with my concerns and helped with my sky box, I would just like to say thank you for all your help and patients with me! He shown fantastic customer service and was very helpful.. Thank you Kenny!

Anonymous · ‎02 Sep 2016

I rang about sky shield and spoke to a lady she was extremely helpful and spoke to me like a normal person was pretty stressed out but by the time i finished the call it put a smile of my face 🙂 thankyou would it be possible for her to deal with my sky account if i need anything

Cutchy8472 · ‎01 Sep 2016

Thankyou sky for being a great service. My partner and I love having brilliant tv and broadband access. In future please let tv viewers know when you are going to update the box mid view. Without warning it can cause people to get annoyed. Thanks for the good service.

Anonymous · ‎27 Aug 2016

Hi, I have spent the day trying to get a better deal to stay with Sky than I could get switching to Virgin media. I have found it quite difficult all day dealing with Sky except throughout the whole experience there was one person, Lynn in the Broadband/phone retention team who I thought provided an excellent service. Whilst she couldnt provide a deal close to matching what we needed for remaining with Sky to be viable she was the one person I have dealt with that I felt was really trying to help and was making the whole process easier. I am sure you can identify her from my customer record, she was the one member of staff that did you proud today. Thanks Dave

croxleygreen · ‎26 Aug 2016

Massive thank you to Tafari today he was very polite professional and extremely helpful a credit to your company having engineers like that thank you Mr Janes

Anonymous · ‎24 Aug 2016

Hello, Big thanks to Scott from Glasgow, call refference: 595411919 - Scott is part of the cancellations team I believe, His notes may not be on there but he did deal and was part of the cancellations team, managed to keep me in contract with you guys through his excellent support and information, it's so good to know that people like him are part of your team and make your service so great. - Waqaar.

Anonymous · ‎18 Aug 2016

I would like to say thank you to Rachael from Sky Q Broadband for dealing with our Broadband issues experienced last weekend. Rachael was excellent and was assisting us with resolving our broadband connection issues. She took the time to understand the issues we were experiencing, talking us through various checks to isolate what was causing the connection issues, calling back at agreed times to check progress and ensuring that we were completely satified with the resolution. It took several attempts to get the issues full resolved but we are now fully back online with a better speed than we had before. Rachael is a credit to Sky, she is really friendly, keeps promises and goes beyond her remit to ensure she can help. Thank you so much Rachael.

AndyUttley · ‎18 Aug 2016

I can't praise enought the Sky agent that I spoke to on the telephone last night about issues with my broadband speed. He was courteous, friendly without being over the top, knowledgeable, clear and extremely helpful. I didn't quite catch his name but I think it began with K. Please do what you can to track him down (hopefully you can do this from my call details but if not please contact me and I will be happy to provide more infomration so that you can). It was a real pleasure to speak to him, he took me through several steps to investigate my issue and when it couldn't be resolved over the telephone arranged for an engineer to visit this morning. I'm pleased to say the engineer has been and we're back to the 40Mb a house full of teenagers so badly needs! Again please do what you can to pass on my thanks and give the chap I spoke to a pat on the back, he's a credit to you and deserves it!

Abbie159 · ‎12 Aug 2016

Hi, I'd like to say a huge thank you to the Sky advisor I spoke with earlier today. I can't remember his name but he spoke with an Irish accent. At the start of the call the automated service offered me the option of taking part in a survey after the call however I declined and pressed 1. I wish I didn't now, as the advisor was extremely helpful. Very patient, friendly and nice to speak with, he set everything up for me as well as giving me some great advice. Very happy with this, thank you so much to this gentleman. Great customer service!!! 🙂

amyclaire · ‎11 Aug 2016

Hello, I contacted the retention team today as my intro offer was ending and I wasn't able to afford the new price and was really impressed with the service I recieved. His name was Usman and he could not have been more friendly and helpful and I'm so happy with the new deal he managed to arrange for me. I tried to put all of this in the survey at the end but I think it crashed and didn't submit. Please can this be passed onto Usman and his manager? Thanks, Amy

amyclaire · ‎11 Aug 2016

Hi, I just recieved some really good customer service through the live chat function but I think the survey crashed and didn't submit. Is there anyway I just flag that this person was great? Thanks

KROAGNON1 · ‎11 Aug 2016

I left Sky after nearly 30 years of being a customer about a month ago, coping with Freesat & Freeview in the meantime, had a letter the other day offering me 50% off any package for 12 months, decided to give this a go, phoned up the number given and got my TV package down to paying barely anything with Sky Go and multiroom thrown in for free, so have got to give Sky a bit of credit for hanging on to their existing customers a little longer by offering some great deals! (Shame it seems you have to cancel before these deals for older loyal customers become available!)

mae-3 · ‎07 Aug 2016

After getting a Xbox One about a year ago and investing in several sports games I’ve taken an active interest in playing sports games on the Xbox One, and thought I’d enjoy watching football, golf, etc… on the Sky Sports channels for the first time in my life. I didn’t have an active Sky TV package with a Sky until today, as I switched it off about a year ago, but my main requirement was for the Sports channels in HD on an existing 2TB Sky+HD box yesterday. As always it was a pleasure talking to Sky, as usual, to negotiate a new contract for Sky TV with the Sports channels all in HD. I did talk to BT Sports who were absolutely useless and wouldn’t offer any type of deal unless I switched my hybrid fibre to them, something I didn’t wish to do, for I’m very happy with hybrid fibre pro from Sky. Well, what a deal Sky’s offering was for taking out a Sky TV family HD and Sky Sports HD package, all for £35.75 a month for a year. Thank you to the Sky sales team for offering a great deal, all painlessly done over the phone in about 5 minutes. It's a pleasure to be a Sky TV customer again, especially as I’ve never watched sports seriously before throughout my life, and I’m looking forward to a great year of sports from Sky 🙂

eg200 · ‎04 Aug 2016

Have called sky today at 18.40. Spoke to Simon. Extremely happy with the service I have received regarding a problem with my phone line. Extremely helpful and friendly. Happy to answer all of my questions and a pleasure to talk to.

Anonymous · ‎04 Aug 2016

I would like to say a big thankyou to Janice from the broadband call centre in scotland who yesterday sorted out an issue I had with my broadband. After having a less than expected customer expereince from 2 previous call centre handlers (who both need retraining in my opinion) , plus not being called back from arranged call back appointments which included Gordon a mgr from the broadband tech team - I managed to connect with someone who - a)Listened to what I was saying b)owned my issue c)really wanted to help me d)went past her "hometime" to ensure she sorted me out e)kept smiling all the way through Janice should be taken as a shining light of how to deal with customers who have issues with their broadband. I am now awaiting a Openreach engineer visit to fix an issue which I knew needed a BT engineer in the first place as it's a recurring issue, but what do I know! Good on you sky , bonus the good and retrain the not so good. yours simon

Anonymous · ‎03 Aug 2016

I just want to say a HUGE THANKYOU to MATTY at Sky for his amazing service and dedication. He is an absolute star. I have been having problems getting WIFI at my new home but MATTY has sorted everything and with a lovely personality too . He called me back twice today! An absolute gem. Thanks MATTY from a very happy new SKY customer

Anonymous · ‎03 Aug 2016

Hi, I just called and changed my package and the guy was ever so helpful, how do I leave good feedback? He gave me his reference for him. Thanks

MrsMMG · ‎01 Aug 2016

Hi There, this evening I had the pleasure of dealing with James from the Broadband Technical Team. He is a credit to the team and so helpful. Please pass on our thanks for resolving our broadband issues so quickly and for getting us up and running again. Good Job, Well done!!

G2401 · ‎30 Jul 2016

Would like to pass on my thanks to Kristy in Retentions who was extremely helpful in helping me make some changes to my account and making sure I was happy to remain a Sky customer. I clicked the 'X' instead of close on the conversation so wasn't able to leave her the positive feedback I intended.

Anonymous · ‎29 Jul 2016

My husband, Mr Abdul Hannan, is a new sky customer and only had my account open since 16th July. However, we are now moving (30th July) and I have been speaking with Stephen at the customer service team for home move. In my opinion, he is an amazing asset to the Sky Home Move team. He was an absolute pleasure to speak to and has been extremely helpful at this very difficult time in our lives. A big thank you to Stephen (STE20) from myself and my husband, Mr Hannan. I would also like to thank the lady I spoke with who has arranged the transfer of my phone and internet to my new home. I believe her name may have been Debbie. @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

Anonymous · ‎26 Jul 2016

Hi I spoke to a nice guy on the phone going through my change of a address from the move team his customer service was fantastic and he also tried to getting me through to the sky protect team at legal and general but there system was down and he got me there direct number and went the extra mile and we was talking about our moves and motorbikes Cbf 125 well the system caught up absolute pleasure to speak to during a stressful time thank you so much

Anonymous · ‎25 Jul 2016

I have been searching for how to leave positive feedback and thanks and accidentently stumbled upon this thread. I would like to say a huge thank you to Nicole in customer retentions for her amazing customer service. I called on the 7th July 2016 and was ready to switch providers. Nicole was courteous, friendly and went over and above my expectations in ensuring she not only matched the other package but resolved my initial issue in the best possible way. She displayed genuine care and concern and was absolutey lovely to talk to - definitely an asset to your organisation. Thank you once again Nicole! Seetal

Anonymous · ‎21 Jul 2016

I had every intention of leaving Sky today. My bill had increased 2 months ago and my current deal had expired doubling my payments and I had not received prior warning. I had contacted Sky a couple of months ago and asked about my Broadband speed and was told that I would have to pay more and also pay an installation fee. I wasn't pleased and started shopping around. Had it not been for the hassle I would have taken up an offer with Virgin Media in June. Today I called regarding my bill, following speaking to a lady who explained my deal had expired in June I asked to cancel everything with Sky. To obtain faster cheaper Broadband and phone line elsewhere. A shame after being a customer for many many years. With very large bills exceeding £130 + I was transferred to Aaron in Dunfermline. Wow. My background is a Customer Setvice Manager in Retail Banking. AARON is an asset. He empathises and does not come across as 'salesy' despite me being acutely aware of sales patter Aaron was persuasive yet gentle with his approach and above all friendly. A total credit. He quickly & efficiently solved the problem. I've got faster Broadband, a new router instalation and a new 12 month contract, more than I was paying 2 months ago, but I bought Aaron not just Sky. He has left a fabulous lasting impression of how Customer Service should be. Informative Friendly Lasting Honest And above all suit the customers needs. I was ready to sign up to the best broadband package Sky offers, at twice the cost I have. Aaron was professional and ran tests and said I wouldn't get near the top speed in my home, so he would recommend the cheaper package which would suit my needs, provide the service my family requires, at a cost I am more than pleased with. Thank you! Please pass my thanks on to Aaron and if possible send him a transcript of this feedback so that he can use it in his A&D. Hopefully recognition will be given to a super employee that I would love to have on my team...if only he lived near South Yorkshire I think I'd poach him! Well done Sky. This is only the second time I have seen fit to leave praise in all my life. It's not something I usually do! You're a credit to the company Aaron well done and Thank you.

Danthespan · ‎15 Jul 2016

My Broadband was down and causing problems, my daughter was here at the time and she rang sky the girl her name was Rachel was excellent she talked her through every detail to put the problem right and now we have a faster Broadband and it is working fine, just to thank rachel again for her profetional help. Mr and Mrs Daniels Cumbria

Anonymous · ‎15 Jul 2016

I just wanted to pass on my thanks to Linsday from the cancellations department who was absolutely fantastic when helping resolve an incorrect activation date over the past couple of days (which was completely my fault in the first place!) - honestly the best customer services experience I have ever had!! If it's possible to track her down I'd love her (and her manager!) to know that I thought she did an awesome job! 🙂 Debbie

Queen5b · ‎15 Jul 2016

I spoke to a Scottish gentleman (think his name was Andrew) a few days ago about a billing matter. Due to getting sky through a 3rd party they put the order through for sky with family package and sports but not at the discounted rate I was quoted. I was charged the full rate for my 1St bill. When i explained my situation Andrew went above and beyond to help me He went to managers/supervisors in matter of investigating this matter and to resolve it. He kept coming back to me whilst I was on hold for quite awhile to update his progress with dealing with my matter and that he'd not gone any where.By the end of the call I was reassured that the matter was being dealt with and that he was gonna try to get the discounted rate or credit my account as I have overpaid on my 1St bill if I could not have the discount. As a new customer the order should of been put through properly with the discounted rate. He was very apologetic for a mistake that really wasn't sky's fault. I have just checked my online account and have seen the adjustments for my up coming bills at the discounted rate. Thank you Andrew for all your support and help dealing with this matter and thank you sky for rectifying someone else's mistake! I'm so pleased with your customer service on this matter. I hope Andrew gets the credit he deserves.. Keep it up 😊 Ps apologies if I got the advisors name wrong (bad memory) lol

Paroha · ‎09 Jul 2016

Please pass on my sincere thanks to Kimberely for her incredible thoroughness and friendly help that she provided when I called today. Her professionalism and attention to detail has meant that I am now able to remain a Sky customer when it was looking like I would have to leave after 15 years. She really is a credit to your organisation. Thank You Paul Hammond

Anonymous · ‎30 Jun 2016

I agree that you should make it easier to give positive feedback...I've spent about 15 minutes trying to find a way to pass this on! <removed> I just wanted to leave some feedback for the representative I spoke to today to change my address. Calum in the Homemove Team was really helpful and went over and above to transfer my details to my new address. I was really impressed with his service. Please could this be passed on to his manager directly. Many thanks, Charlotte Steventon-Kiy Moderator Note: Removed personal info

ric73 · ‎20 Jun 2016

my name is richard lewis, After a stressful couple of days contacting and dealing with sky via phone and live chat with no solution or satisfaction in sight , i had the pleasure today of speaking with an lovely lady called Lyndsy (didnt give last name), sorry if name spelt wrong Lyndsy, Who was more than helpful explaing to complete satisfaction an issue i had with my sky account, she was friendly at all times and understood what my issue was and unlike 3 previous advisors she put my mind at ease and explained clearly without sarcasm or mumbling, she even contacted me back when she promised instead of leaving the issue to someone else another day, Lyndsy was a complete professional and understood what i was talking about without the need to explain myself repeatedly, that woman shoul be running the place not answering complaints, amazing lady and definitely deserves a raise in pay, i hope this message finds it's way to the person in question and is not igmored like most things at sky, thankyou lynsey, big hug from a very satisfied customer

Anonymous · ‎16 Jun 2016

hi hello, I want to say a massive thank you to one of Your Staff who was helping me ober the Phone with billing issues on14 th June. Heather was amazing and she dealt with all my subscription bills very professionally . She not only was polite and understanding but also funny and cheerful. We had so much laugh and to be precise, I rang with Lost of complaints and wanted to leave Sky. So i just want you guys to know how great she was doing and and whats most important, she sorted out everything for me in time so i could attend my zumba class . I even asked for her ID number so i could tell you this guys. It is HMC10 , she surely deserve a something Special for doing fabulous job over the Phone . Thanks Karolina Was

Anonymous · ‎13 Jun 2016

Many thanks to both Iain & Derek for their help in sorting out my account. They were both very courteous and went the extra bit in their assistance. many, many thanks @Federica-C wrote: Hi There! We've noticed an amazing increase in the number of customers who share their customer service experience with us. We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences. How To Send Thanks To Sky? Simply reply to this thread and we'll pass on your feedback to the right department/person. Thank you!

William4dogs · ‎11 Jun 2016

I have just moved my Phone and Broadband from BT after 16years and am delighted with the SKY package I now have. My only regret is that I did not do it sooner .

Anonymous · ‎08 Jun 2016

Hi I just wanted to pass on my thanks for Sky. I've contacted them twice in the last fortnight and each time they've helped me with amazing customer service. I haven't got a bad word to say about them. Many thanks for all your help! Thanks Ian

bluesparkle1424 · ‎01 Jun 2016

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her!

pachinko · ‎29 May 2016

Just wanted to say thanks to the gentleman who helped me today with broadband issues. It started on a chat and then he phoned me to ensure he understood the issues I was experiencing. On the chat he gave his name as Dale and during the call he apologised for having to leave me on hold while he asked his manager a question, but he explained he was new to the job. Well, from my perspective there was no need to apologise - as he's doing a great job: polite, intelligent and aiming to please - just what you want from customer services. I had thought at the end of the chat there would be the opportunity to provide feedback (which I've seen before) but I accidentally shut down the window so I may have missed it. Thanks again, Kyle

Anonymous · ‎27 May 2016

Hi I just want to pass my thanks onto your home move team and also the agent that took me through process. I am a manager for one of biggest retailers contact centres and would be proud to have an agent like that work for me. I've called a lot of companies during my home move and must say sky has been the least problematic and a lot less stressful that most others. You know the service is great when you come off the phone feeling as everything is sorted without me havING to do very much hope you can pass my feedback onto her

David11 · ‎26 May 2016

Hi, I would like to thank Paul for his support on my broadband issue yesterday. He helped me identify the issue and provide a replacement router. Throughout the call he was helpful, courteous and called me back to confirm the issue was resolved the next day. I was very impressed given I was very frustrated prior to calling. I can't recommend highly enough. David

DEBBIE1122 · ‎24 May 2016

Just a quick thanks vey much to the lady i just contacted on sky she gave me a better deal as i thought my monthly payment was a little expensive for just being a browser on the internet But thanks to her i now pay less each month thanks for a great service sky never been let down yet THANKS

Lara+and+tara · ‎23 May 2016

Spoke with Anhared from sky today very helpful and easy to talk to she sorted my issue immediately sky give her a pay rise she deserves it Anne

flashforward · ‎19 May 2016

Many thanks to Darren who did our Sky Q install today. He also did our Sky install in February when we moved in. Really nice guy and did a grand job! Hope my thanks is spotted and passed on! Treorchy (South Wales) install 9am 19/5

Cat5212 · ‎14 May 2016

Posting in the forum for the first time as I'd like to leave positive feedback and can't find any other way to do it! I've been with Sky for five years for broadband, TV, line rental and talk but was starting to struggle with all my bills, so thought I'd give them a call to see what could be done I spoke to a lovely guy called Moostafah who is based in the Glasgow call centre. He was an absolute charm, very genuine, and we had a great discussion about the Marvel films! He cheered me up no end and I was still smiling the next day, and I'm incredibly grateful to him for re-evaluating my Sky plan! Every time I've called sky over the past 5 years I've spoken to lovely customer service reps (invariably from Glasgow!) and Sky puts other customer service to shame (there's a few energy and mobile phone companies I could mention!!!) C x Sky, please take note of all the people in the forum and give a proper way to provide positive feedback! #spreadthelove

Anonymous · ‎09 May 2016

I just spoke to customer service and wanted to say how helpful and engaging they were and an absolute pleasure to chat to whilst they sorted my problem out, i hope sky continue to employ to such high standards.

jesswood26 · ‎09 May 2016

I hope this is the place where my feedback will be shared with sky advisors. I have been a sky customer for a couple of years and have always been happy with the service provided. I have recently moved house and unfortunately due to trees in a neighbours garden, we can not get a signal for sky tv. I am very disappointed that we will be loosing sky tv. The service I have received over the last couple of years has always been friendly, professional and personal. Your advisors have always been friendly and offered me the best service and deals available to me. Your staff really are a credit to customer service. The efficiency of advisors is fantastic. Today, the engineer left our home at 4pm, and by 6pm I had a friendly and helpful advisor call me to cancel our tv contract and confirm my new bill for the end of the month. How efficient is that!!!! 😄 Thank you so much sky!

flashforward · ‎09 May 2016

BIGGEST thank you to Stefan on the Pro Tech team for listening to my issues I'd had with Fibre Pro speed drop. He's the only one that bothered to take time to listen and not fob me off. He could see I'd had issues and wasn't afraid to get authorisation for an Openreach visit - brilliant guy!

Lara+and+tara · ‎09 May 2016

Just off the phone to sky were I spoke to Shannon andJaylan both of them were extremely helpful and helped me to reduce my monthly subscription both we're chatty and courteous without being pushy thank you both

Bethan · ‎05 May 2016

I just wanted to feedback on the service from your engineer Chris today. 3 months ago we moved in to our new house and had an engineer come out and re install sky for us. Sadly he did a really poor job and the wiring looked really ugly around our house he didn't ask us what colour wire we wanted and just wasn't interested in his job complaining he didn't think he could do it and just seemed to moan throughout the installation. We felt really disappointed in the service. Today however we couldn't haven't experienced better service Chris came along and straight away apologised for how the work had been done I think he was surprised by how poor it looked. He quickly changed he wiring and made sure it was fitted correctly and not hanging down over our porch. He did an excellent job, was clean, tidy and very professional. Nothing was too much trouble and he was really friendly and helpful. I just wanted to say a big thank you to Chris he reinstated our faith in sky installations and is truly an example of what great service should look like. Well done Chris 😊

IRENE1235 · ‎30 Apr 2016

I'd been having a lot of problems with my router. I spoke to an Irish man called Frank and tried to explain what was happening but I've had a stroke so it was difficult for me to tell him. He took control, asking lots of questions and was very patient with me when I had difficulty answering him. He was very empathetic and made me feel like I was no trouble at all. After some considerable time, he solved my problem. Very well done, Frank!! I just wanted to tell everyone how very helpful he was.

colebopj · ‎22 Apr 2016

1st time user, so not sure where to post this. Just wanted to say thanks very much to Bethany at 'Save Stockport' department. Rang this morning re upcoming subscription increases and she has arranged a great deal for me as well as an engineering visit re a problem Sky+ Hd box. It was a pleasure talking to you, and you are acredit to Sky

Anonymous · ‎22 Apr 2016

<removed> I have been dealing with sky over the last week and a half trying to sort out my Internet. I have spoken to 3 different people the first chap was very nice he was totally confident in the equipment however it did not fix my problems. The second man was very hard to understand and also promised to ring me back which he did not!!!! very unhelpful The third man Michael Aldridge. He was extremely helpful apologetic for my troubles and also honest!! his support was invaluable. It was very clear he was unable to do anything further however explained all this to me and promised to ring back which he did and then he followed this up again the day after. His continuity meant that I did not have to repeat my concerns again. I feel that his customer service was second to none he was very polite, honest and followed through with his actions. I feel that Michael was so helpful and hopefully sorted my concerns out that he needs acknowledgment!!!!!!!! I feel so strongly I have taken time out of my very busy day to say Thank You. Moderator Note: Removed sensitive information

Anonymous · ‎18 Apr 2016

Hi Could you please send "mark" who I spoke with on chat live a massive thank you for his help and the way I was dealt with. He went above and beyond in his efforts and resolved my situation. Unfortunately I had clicked too fast and the feedback form did not appear. After the amount of time he spent on me, helping and advising, he deserves a medal and has secured sky with at least another 12 months of my business. Thank you Mark kind regards Diane

Anonymous · ‎17 Apr 2016

I had a Sky+ error yesterday evening and rang through to a call handler called Kushaal in India. Charming and knowledgeable, he was able to guide me through the procedure to reset and recover my Sky+ planner, which proved to be not straightforward, as it is a very old box and hard drive . Outstanding service, patient and good humoured, well done Kushaal and Sky. I was expecting a post conversation survey to be texted to my mobile, but I suspect that the number I gave was misinterpreted, that's the reason for posting my thanks here. Excellent service - 11 out of 10.

mark++grimsby · ‎03 Apr 2016

hello i had trouble with my broadband , i rang sky and spoke to a lady called abby and had a lovely voice , she talked me through what the problem might be , also did a check on the line etc , even gave me a call back the next day , and made sure everything was working correct , great customer service abby thanks again

Anonymous · ‎02 Apr 2016

I think i may have closed down the link before the feedback button came up. Can i just say that Chloe was a dream to work with on the online chat today, very helpful, polite and professional. Thank you for all your help Chloe Dafydd

Jemima12 · ‎31 Mar 2016

I would like to say a huge thankyou to Andy in the Sheffield?? Office and Kerin in the Glasgow office for excellent customer service today, very professional and helpful. Also a huge general thankyou to sky as I have had wonderful all round service, very happy with sky 😃

Anonymous · ‎31 Mar 2016

Hi There, Please can you pass on my upmost thanks to Lee Chetwyn in the Retentions Department (Live Chat). He was the most geniune, funny person to talk to and really helped when others couldnt. He didnt try and push me into anything and checked several times that I was happy with what he was doing. He resolved my issues and managed to reduce my bill down by £20 a month to make it more affordable for me : ) He is a real asset to Sky and Lee I hope you convince your wife Football is a good thing!! A****** For him and A HUGE THANKS!

antony8700 · ‎28 Mar 2016

I'd like to thank the THREE engineers who turned up and worked together so well. Russell, Scott and Warren. In Fochabers Moray yesterday (sunday). They overcame all obstacles and we're very professional and friendly. Just as you'd expect from Sky. Thanks guys!!!@

Anonymous · ‎28 Mar 2016

Hey there, Just thought I'd write here to praise the customer service experience I had when calling to possibly cancel my sky broadband on Sunday 27th March. Usually Sky sends a message/email asking me to rate my experience but as of yet I haven't receieved one. My customer service representative was called Chloe ( I think from the Derby/Burton call centre) and upon listening to my (over long description) about my situation and concerns regarding my sky broadband subscription eventually managed to prevent me from leaving Sky. Suffice to say that not only did she manage to convince me not to leave sky with some incredible savings, but she actually endeared me to the company a whole lot more. We spoke freely and in a friendly manner about a number of different topics related and unrelated to my issue whilst the system took time to update, she had such an affable manner that it made the situation actually quite enjoyable . I have to praise the Sky call centre for allowing their staff to converse with their customers this way, it was both incredibly human and very progressive. Even though I discovered she had been on 7, 9 hour shifts in a row ( 63 hour week) and across a bank holiday as well! she still managed to have a really pleasant and engaging manner, and seemed genuinely concerned with my issues. Unlike nearly every other call centre ( and possibly customer service ) experience I've had in my life (except maybe Apple), I never felt rushed or patronised or in any way like I was just one of a queue of people trying to be sold or convinced of something, I just felt catered for. I really can't praise her enough. I have grown up with Sky in one way or another, my dad is still a customer after first signing up for the full subscription in the mid 90's and often talks about getting rid of it and moving to Virgin. But I think I'll suggest he has a chat with your CS team instead of cancelling . For me, I have to say this experience highlighted why call centres should probably be kept inside the UK. As polite and knowledgable as the people are in call centres in other parts of the world, the often scripted nature of them detatches you from the conversation and the humanity of the person on the the other end and ergo the company/brand creating the impression that as a customer, you're not valued beyond that of your financial input. I'd really appreciate that you'd pass this on to the people in charge of the call centre that dealt with my issue. I really think employees like this should be highly valued and shown that even though sometimes it may seem like they're repeating the same mundane task over and over to no end, there are people out there that appreciate them and that no matter how small the token, it matters to someone. If I could rate my customer service experience out of 10 then I'd have to say that this one ( Chloe ) goes up to 11 .... It almost makes me look forward to having my next broadband issue ! ... Almost... and was certainly enough for me to forgive her for liking Hollyoaks. ha Keep up the Good Work Paul P.S Chloe for Prime Minister 2020!

Thanks Statuses