Send Thanks to Sky

I would like to thank the engineer who visited us today and provided an exceptional level of customer service.  He went way beyond the call of duty to sort our fault and ensured we did not require a further visit.    He he is a credit to your company.  Please pass on our thanks. @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   ... View more

Wanted to send thanks and a great review for David our Sky engieener who came out to set us up with Sky Q this morning. He could not have been more helpful and thought of a solution to make sure we could have the set up we wanted with the boxes hidden. No rushing away and no excuses. He stayed till job was done and then checked everything was working. A real assett to Sky and a very nice chap indeed.  Hope he gets recognised for his excellent service !!   Jackie Lennox ... View more

Sky customer feedback I wanted to say a huge thank you and well done to gorge... He helped me today with a sky mail problem.. His knowledge and patience were simply amazing!!! Such an asset to sky to have such fabulous people giving fantastic service!!! Thanks again Diane Gooding ... View more

Hi   i didn’t have a chance to do the official feedback but I really wanted to let you know how wonderful our customer services representative was this evening.    She  was called Jenny (a Scottish lady) and she was brilliant. Did everything she could do to get us deals and discounts and really explained everything well. She was so lovely and I am sad that I didn’t get to give her the official feedback so I really hope she gets it here.    Thanks Jenny 🙂  ... View more

Emma was awesome, 22/6/19 at 12:35pm  I would like you to pass on thanks, high praise and recognition to Emma who was unbelievably helpful and fast acting on an issue I called with today. I explained I was calling from overseas and that the three previous unresoved calls to Sky were costing me a fortune,  she was amazingly quick off the mark resolving my issue, leaving me stunned quite honestly.   I am mid relocation back to the UK, Emma is the most on the ball, proactive and helpful person I have come across, amid all that an international move requires. The local council definitely need training and guidance from Emma.    Its also worth pointing out it is really not easy to find a way to complement and leave feedback, but so many ways to easily access compmlaints procedure which is a shame. Please resolve this.  Thank you    ... View more

Had a really good call with someone called Martin 19th June 2019 really helpful and friendly. Really wanted to say thank you! And hope he listened to Liam Gallagher ... View more

Hi to the Sky Team, Would just like to say  well done for the screening of Chernobyl  a wonderful insight into what really happened in 86 the acting and screen sets were so well played out, for those who were not born then or were to young to remember we came so close to causing so much irriversible damage to this world but for some very brave souls who perished trying to protect us. They were depicted wonderfully well inthe programme .Super TV viewing ... View more

I had two engineers at my house today to install Sky Q. They were absolutely delightful, really helpful and easy to talk to.  ... View more

Ryan needs to be promoted!!   I rang into your customer service department this evening after previously raising a complaint that had been raised and then closed by the previous agent I had spoken to who was most unhelpful.    I called in to chase my complaint after 3 weeks with no response and got through to Ryan. He was able to help me with my original query which would have prevented me raising a complaint in the first instance. Ryan explained everything I needed to know and reassured me that he would do everything he could to help and he did!    I was dreading calling in and speaking to someone that was as unhelpful as the last agent that I spoke to but after speaking to Ryan I am reassured that there are agents that are actually willing to treat us like loyal customers!!    I would love this feedback to be given to Ryan and he should definitely be utilised in a customer relations role! I didn’t catch his surname but if it helps, I called in on the 11/06 at 18:20   ... View more

I just set up Sky for my new flat and the customer advisor could not be more helpful. Unfortunately i cannot remember his name. Best customer service i have received. So understanding to my needs. Explained everything clearly and even when his system went down, there was no stress. He called me back within 10 minutes to sort everything else out. Delighted with this service and delighted with the deal i got. Thank you so much. ... View more

Hi,    I just wanted to leave some feedback on a chap called Robbie/ Robin. He was working in the Value Department I believe an d helped me renew my Sky contract.  He was very friendly and professional. I rarely leave any sort of feedback but I thought he should be commended.    Thanks ... View more

Thank you to Darren who installed my Sky Q couple of week ago. Such a nice man, easy to talk to and provided excellent customer service. There was a slight problem with getting a Sky Q mini subscription at the cheaper price which resulted in a call to the contact centre. But we got there in the end.   Really happy with Sky, still learning the system but overall a happy new customer 🙂  ... View more

Hi, we had Sky Q , installation today, by your engineer,  Becky,  first class , service , she was extremely efficient, installation and explanation, was  explained in detail,  she is an asset to you and your company,  thanks, Roland... ... View more

After hours on the phone to various agents and departments over the past few days I was finally grateful to get through to a very helpful lady called Nicola in the cancellation team who managed to sort my problem out, help me reduce bill and offered a good Will gesture too. She went above and beyond to help recognising how much stress it’s caused me. Thank you! ... View more

Hi... i just wanted to give positive feedback to an engineer named Rob on 27/05/19 at 8 am... He was really friendly and done a thorough check on the problem, which we had at the time... The problem we had had totally gone and we are very thankful of his services... Please if you could pass this message on to him... That would be great... ... View more

Hello,   I'd like to thank the rep. at the customer value team who helped me in upgrading my account to fiber yesterday.   Unfortunately I did not receive the survey at the end of the call 😕 nor I recall his name...the only thing I remember is that he was playing Diablo III on playstation 😛   Thank you, I believe services like yours should be recognized by your company. Good job Sir!   Andrea. ... View more

Many thanks to Keith from the Sky Tech Team!   After one telephone call the issue I was having was fixed in a matter of minute. A swift and helpful service!  ... View more

Been having Broadband problems for many years - all intermittant and until today unresolved. Spoke to Lyle in CS last Friday who arranged for an Open Reach engineer to call today. He went over and above to find the fault - even climbing the telegraph pole opposite our house to find a faulty connection at the top of the pole. So far so good. Hopefully this is now fixed for good. ... View more

Thank you to everybody who helped sort out a problem an elderly relative was having switching over from BT to SKY, at 90 yrs old she was left with no working telephone line, after contacting SKY on her behalf the matter was fixed within hours. You’re doing brilliant work SKY, long may it continue. Thank you all. ... View more

I would like to take this opportunity to Razvan who helped me yesterday to make a move from my previous supplier. He was patient and kind and honest which helped me to decide straight away if I want this change.  Razvan is truly an asset to your team, he went through different options to help me find the package that I could benefit most from. His personal opinion and reccomendation made me think that he is confident in the product he’s selling and overall it’s been pleasant 45minutes.  Thank you Razvan, you made my day 🙂  ... View more

Would just like to say thanks to John Mcllelan customer service agent in Derry Ireland. He gave excellent service and got everything set up for me really nice to talk to. Also gave advice as I live in a flat with a communal dish. Called the company who are going to do the installation and local engineer popped round within the hour to check sockets inside property and checked the dish as this flat was still connected to old system. All now ready just waiting for card reader to arrive text engineer and he will be round same day. Thanks again John Mcllelan you were brilliant. ... View more

Hello,  I would like to thank the engineer that came in today to solve the 'no satellite' problem.  Graham Ware was patient, helpful and had good communication. The job was done. He helped solve the issue and was also friendly . I can now enjoy watching my tv.  Thank you  ... View more

Hi,    I thought I may have got a text for the survey, but think I should’ve held on after the call. Just wanted to say I was helped by Lee in customer service/retentions and he was extremely helpful with sorting my bill   Wanted to give him a 10/10 across the board but didn’t get a chance to!    Thanks  ... View more

A big thank you too Carole in Dunfermline for swapping me over to super fast broadband and adding broadband boost on for free for being a VIP customer such a pleasure to talk to Carol and she made it so painless to swap over ... View more

Thank you to both engineers that have visited my home in the last couple of weeks. Both were courteous and professional. They're a real credit to sky.  ... View more

Would like to pass on my thanks to the two customer support people (they mentioned they were in Livingstone) I spoke to yesterday about adding Sky Broadband Boost/buddy and moving to the new Sky Fibre Superfast from Sky Fibre max. Got through on phone straight away. They were both very polite, friendly and helpful and did exactly what I wanted. Was extra pleased, as being a long term ViP customer I got Broadband boost for free and my fibre cost ended up less than I am paying now, so joy. ... View more

I would like to thank my engineer who fitted my sky q yesterday morning in chilcompton. I believe he comes from street in Somerset. No hard sales pitch just honest answers to my questions, very nice chap, and very polite. I ended up signing up for Netflix and he managed that by not turning into a double glazing salesman!!! ... View more

I spoke with one of your team in Northern Ireland last night, I didn't catch his name but it was around 6pm and it was regarding my broadband not working. I just wanted to write in and say this is the first time i've had a great call experience with SKY. He was so helpful and very chatty which was great - so many SKY employees sound like robots and like their just reading from a script so it was great to feel like i was talking to an actual person. He also made me aware of SKY mobile which previously i thought would never be an option for me but he told me all of the perks of it and when the time is right I will definitely be trying out SKY mobile. All in all 10/10 for customer service 🙂 ... View more

I have just completed a call regarding changes to my broadband and talk package. I can honestly say I spoke to 2 very helpful individuals and not only very polite but also extremely willing to assist, Hope they at least get a badge for their good work!  Well done, at least someone understands cusotmer service.   ... View more

I received a visit from David first and Daniel (or Dan) after today and they were both extremely helpful in organising to swap jobs to get my problem sorted. When Dan came he was so helpful and I really appreciated him talking me through what the problem was and how he is going to fix it. He was so talkative and a real asset to sky.  He left with the problem solved and explained to me where the fault is so I know for the future if it happens again.   Cannot fault either of the men and Thanks again guys.  ... View more

Just in case I dont receive a feedback questionnaire, I want to thank Paul for all his help today. Having put up with a poor internet speed for a while now and being told by my son in law to sort it, I finally gave in and called this monring as I couldnt access some of my programmes. Whilst I dont know yet whether his solution will resolve it fully, Paul was very knoweldgable and supported me to choose the most appropriate package (and not the most expensive!) that will hopefully sort out my issues once I get my new router and broadband. He has also given me some other tips of things to try whilst I am waiting for the new router and switchover! I havent always had the best service and support from Sky and in the past havent changed provider as I am very lazy over this type of thing, but from the call today I have joined the loyalty scheme, know some additional tricks to try and get the broadband working better and am moving to fibre optic with no additional charge and a cheaper bill each month. Excellent Customer Service Paul - thank you! ... View more

I would like to thank the engineer who came to install our Q Box on Saturday. I had just moved in my new flat the day before, and my new TV had still not arrived when he came. Although the Sky customer helpline agent had told me the day before that it would not be a problem, the Sky technician (whose name I could not catch) was not able to set up my box but was very nice and came back later that day once my new TV had arrived. I really appreciated his conversation and that he was not condescending with me at all despite arriving in a TV-less apartment. Please if you can trace back to who this person was, and transmit my great feedback to his manager, it would be fantastic. ... View more

I renewed my contract last week , and I would like to thank the 2 people who i spoke to. They were both Scottish, female, and absolutely brilliant. Thanks. I sometimes think about leaving Sky, but I have never been dissapointed with your people. ... View more

Just wanted to say that the guy who came to fit our sky Q today (Rob) was fantastic and very helpful and friendly and did a great job. A credit to your company. Thank you  ... View more

Hi,   A few years ago I tried to come back to Sky but the installer aborted the visit citing the conservatory being an issue.  Fast forward to today where I tried again and whilst I expected the same issue with the conservatory the installer found an alternative option which still allowed me to carry out the install and not only that was very helpful, polite and courteous.  Even going as far as addressing me as sir. A job well done.   Unfortunately I never caught his name.  Can someone look up my account and ensure my thanks and appreciation is passed on? ... View more

Hi, everyone, Just a deserved note to highlight the services rendered today while installing our Sky Q box, etc. The expertise, efficiency, good humour and obvious skill sets on display were second to none. Rob and Bethan were frontline reps for Sky.com who deserved the highest compliments and praise for their patience, understanding and demonstrations in helping us pensioners (technophobes!) to operate our exciting new Sky installations. Well done you two, you operate way above your pay grade, Thanks to all involved,  Ed & Pat. ... View more

I would like to have my feedback passed on to Teresa at your Udington retention department/call centre, she dealt with my call on 28/04/19 at around 2.15pm. I promised to give feedback on the call but have a feeling I needed to stay on the line rather than receive a follow up email. Terese provided some of the best customer service I have ever received. She engaged in conversation outside of Sky matters making me feel like I was talking to and being treated like a human being and not simply a number or account. She secured me a great deal and I would like for Teresa to be congratulated on her excellent customer service 10/10! ... View more

Hi just wanted to say thanks to the two engineers that installed my sky, left the house spotless no damage went above and beyond what they had to do. Also surprised at the job bt done replaced all the wording outside to make sure I had the best speed. There was a few hiccups but all sorted and nothing to do with them. Very happy customer also the agent in Livingston I spoke to she was a good laugh  ... View more

I just wanted to say how impressed I was with the phone call I had with Vicki today she was so helpful...I was expecting my phone call to end without my issue being resolved but vicki got straight into the issue and sorted it straight away with a deal I couldn’t refuse..super happy customer thanks vicki!  ... View more

Hi   i had to call Sky today as I could not see a way to change the primary email address on my account. I spoke to a delightful person called Joanne who had the most amazing Irish accent. She talked me through several step patiently and in the end after much trying my account was sorted and email changed. During our 77minute call she was kind, patient and considerate. We talked about the recent loss of my mother and it turned out her mother also as a similar condition that mine.had. We shared our thoughts and I hope in some small part, my experience may have helped her in her situation.   Eventually my problem was solved and I thought I would write as she is clearly a shining example of customer services at its very best,   My sincere regards to Joanne and I hope she makes many happy memories with her mum as I did with mine   kindest regards   Stuart ... View more

I recently had two separate issues that I spoke to an operator at sky.  The first was on Tuesday 9th April 19.  I had issues with my signal and couldn’t see any picture.  I spoke to a lady who was both professional and extremely helpful, she took her time to try her hardest to solve my problem,  she was continuesly apologetic for the fault and when she booked the engineer she said she would call me back a couple of days later, which she did, to see if she could get me an earlier appointment or to see if the fault had fixed it’s self, my signal came back the following day. i again called and spoke to a male operator on weds 10th April 19 about a query with my bill, he was a member of the cancellation team,  he not only explained in detail what the payment was for, when it started and when the contract on it ended but also looked at my account and advised me of when my other packages would come up to being out of contract.  He then took the time to speak to a manager and arranged my entire broadband and tv package so they came out of contract at the same time and saved me £20 a month!  Both are an absolute credit to your service centres and know exactly the right way to speak to customers and ensure that skys commitment to providing an excellent service are maintained.  I just wish I’d remembered their names as they both deserve a mention  ... View more

I would like to pass my thanks on to Sandra (SWA22) in the home move department. I have not had a smooth ride with Sky in general and my house move has been as stressful, if not more than my other issues.    She has taken ownership, followed through with her promises, and has been brilliant from start to finish. She needs a raise. Please pass on my thanks.  ... View more

I'm a brand new customer for sky still within my first  14 days. I was signed up at Bullring shopping centre in Birmingham by a guy named Neil and I was told many lies just so Neil can get his commission. I was quoted £61 a month for my package but within the first 24 hours of the installation date 27 March 18 I was emailed a bill calculation that showed I would be paying £76 and after 2 months a further £8 for the phone package and a on demand package would be taken away after 2 months. I was very upset as I only have one income in my household of 2.5 people and work hand to mouth every month. I called sky and was eventually connected to Denis which he really was a God send. The fella not only was he very polite and professional he showed me that sky is willing to do anything for there customers and that the action of one man does not show sky to be improper. Not only did Denis sort my issue out, he let me keep my giant package, he credited my account so I pay what I originally signed up for (I did have to prove it). I have worked in call centres before and have even done door to door sales and I have never gone above and beyond like how Denis did for me. I am very grateful to the guy for being reasonable and understanding but most importantly he was a great person to talk to as he was trying to look after me as a sky customer. I hope he gets this some how and if he does thanks pal and for Neil I hope the right people speak to him and he gets further training because he had me very stressed and I could never have payed anything  around £80 a month for 18 months and was stressed how that would have affected me. Thanks sky ... View more

I have just been online chat with Merwyn, thought I might get a feedback response but haven't so just want to say a hugh thank you to Merwyn, I scored 10 to say I am extremely happy with the service he/she provided, he/she was very patient and proffesional a credit to SKY.   C Gunn     ... View more

Just wanted to pass my thanks on to Fiona who dealt with my home move order this evening. Fantastic service and very pleasant.    Many thanks Jon ... View more

This is a thank you for Erin who was very helpful to us both to renew our contract with you. He was very kind and helpful . 10 stars for all the great service we have received ... View more

Hiya,   Just a quick post to show some gratitude and appreciation to a gentleman called Scott from the Newcastle contact centre (Valuation Department).    He was a delight right from the outset, I had such a pleasure dealing with him. His manager (Amy) and team are lucky to have such a cheerful colleague. His Geordie accent was such a bonus! Also, Amy if you get a chance to read this he definitely deserves a nice coffee and a pint too.   Thank you to Sky, for recruiting such pleasant people. @Federica-C  ... View more

I would like to thank Ali from Glasgow from the sky team for helping me change my mind about leaving sky. He has exceptional customer service skills and is a brilliant. If I was the manager i wouldn't hesitate giving him a pay rise to just to keep him at sky. Hes made me and my family feel like home staying with sky. I would have give him a feed back through my phone but couldn't due to change in my mobile number which I have now told sky about. He definitely brings his A game to the table and helps as much as possible. Thank you Ali! From sufy and family who's going to Morocco marrakech next week 🙂    ... View more

Hi,  yesterday I had sky q installed. From the beginning it was never going to be a straight forward install. So many times we are provided with a great service and the people that are front of house of the organisation providing the service are overlooked. So I wanted to take 5 minutes to say say a big thank you to my engineer yesterday (I think his name was Matt). He was polite, informative and genuinely nice chap. He did his absolute best to find a positive solution under quite tight restraints from sky. If only all customer service could be provided by someone like Matt! He was also joined by a colleague later on (Tony), who I have met before. He also deserves a mention. Thanks guys!! ... View more

Hi. I spoke to Stevie (a Scottish lady) this evening & forgot to leave feedback. I would like to say that she is a very nice lady & was very helpful. A credit to Sky.  Regards Richard Beddows ... View more

Hello  This is just to acknowledge the excellent service we received from one of your SKY Engineer on Saturday 23rd March 2019 (installation of the Sky Q box). His name is Dean. His service, his execution, his knowledege and his professionalism was outstanding. He truly represented Sky and provided an excellent service. I have written this to say he deserve the highest reward that sky offers their employees. Star rated.    Thanks again Sky   ... View more