Send Thanks to Sky

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

In the last few days I have spoken with different advisors trying to resolve an issue with my Sky TV but to no avail. It felt as if they either couldn't care less and or understand what I needed. Today Sunday 21 January at 13:00 I spoke with Mark. What can I say, he was so friendly and even more so knowledgeable. This guy knows his stuff and knows what he's talking about. Having tried various things to resolve the issue it still didn't work. He has organised an engineer and within 30 minutes the engineer is arriving.   I do hope this feedback gets back to Mark and his manager as people like Mark in customer service are very rare   Thank you Mark, you're a star 🌟  ... View more

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more

Lee was very professional, efficient and knowledgeable. He took time to explain what he was doing and went that extra mile installing extra router and sorting out the account. please can you pass on my thanks. He is a great employee to have in your organisation. ... View more

Had an engineer, Hasan visit us today, Wednesday, 13th September.   I would have to say, the most helpful and professional engineer I have ever met.    10/10 service.    Thank you so much! ... View more

I have been a Sky customer for over 25 years.    I contacted Sky as my bills were getting ridiculous and I was considering leaving as things are just getting too expensive.    I spoke to Bruce (Loyalty Stay) who was an absolute star. Together we went through what I was paying for, what I needed/used and what I didn't. He was patient, informative and really friendly. Bruce gave me various options and explained each of them thoroughly.    My bills have been cut by £40 per month as I had things that I was not using at all.    Bruce went above and beyond and I am extremely grateful that he picked up my call and was able to help me.          ... View more

Many thanks to the on line agent who provided me with help and support when I asked for it online when I needed help with my end of contract on 13/9/2023. Everything was explained to me and suggestions made which helped me make a decision. This was followed up with a conformation email.  It is rarely that I receive such  good serrvice. I don't know the    name of the  lady I spoke to but thank you very much.  ... View more

We had 2 engineer visits on 9th and 11th Sept. Both engineers were very professional and helpful. They took time to explain everything and were very polite , they respected our property and we were so happy with both visits they solved our issue and also gave us extra help in getting the best from our sky TV and Internet,  thank you  ... View more

This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!  ... View more

We had a visit from an engineer on the 9th Jan. The engineer (Anthony) could not have been more helpful. We had issues with Wi-Fi in the house and he was totally brilliant. Firstly calling beforehand to confirm a time, then a further call to say he was enroute with an eta. Then whilst here he repaired the issues, and then tested all of our Sky appliances to ensure suitably working. He also provided great advice for my future concerns, and even text later to check everything was still in working order. really nice guy, who couldn't do enough for the customer - an absolute credit to Sky ... View more

Michelle visited my home today to upgrade me to Sky Q. What a fabulous lady you have working for you. Not phased by any problem. She has a "can do will do" attitude which is so refreshing in todays world.  Michelle was so friendly, personable and professional. She did an amazing job and I want to send my thanks to her and hope that she can be recognised for doing such a great job.  Thankyou Michelle.  Katie McManus  ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more

A huge thank you to Rebecca in customer services. So helpful and sorted everything out for me in one phone call after being passed around for two hours by other sky colleagues. Made sure everything was explained clearly and even saved me money on my new mobile plan. Absolute shining star and a credit to Sky - give her a raise - she more than deserves it! ... View more

I'd like to say thank you for the noodle the doodle kids book I won from sky vip I was delighted  ... View more

A few Weeks ago my  sky Q box  broke  and  sky sent me a  new  one, since i  have  been having error codes  on my mini box and   last night it just wouldnt connect. I went through all the steps  and  trried  to fix  it and  in the  end  got through to one  of  the  most Amazing employees of  sky i have ever spoken to, he  not only fixed  the issues  he  was  kind  very professional and i just need  to  let you at sky Know, Chris ( From Bulgaria) YOU ARE A LEGEND. Give  this  man a raise he  was fantastic.  MRS G Ashby ... View more

Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!  ... View more

I rang Sky to discuss renewing by Broadband and spoke to Lorna. She was extremely helpful with a pleasant attitude and easily explained my options. I was then put through to Jess as I had a mobile question too. She was similarly helpful and helped ease my concerns. Well done to both. Superb customer service ... View more

Abbie was a pleasure to speak to and didn't hesitate to help fix an issue that a previous advisor had promised but didn't fulfill.   It was all sorted the next working day and even received a text from her to confirm this.  ... View more

I spoke to an agent this morning named Michael, I thought my bill was wrong and was confused, I have lupus so this happens a lot. Michael reassured me everything was correct and made sure to explain it all so I could take notes so I remember. I also enquired about a TV service and he made it all very easy and clear and helped me get it set up at a great price. He was very patient with me when I asked and very polite. He is by far the standard of customer service everyone should aspire to. Thank you stacey  ... View more

I'd like to send a big shout out to David who helped me yesterday with my new package. I'd spoke to Ben on Tuesday who arranged my package but when I checked,  the monthly total was nothing like he had promised and caused me some concern. I spoke with David yesterday who was wonderful and managed to get my monthly payment back to what had been promised earlier, and with such kindness too. He did say I would receive a text where I could rate the service but I didn't receive it, hence my thanks to him here. ... View more

Thank you fir helping to check that my Broadband Connection is okay. ... View more

Spoke to a lady in customer service regards renewing tv and broadband contract. She was extremely helpful and accommodating and was able to get me the best deal for my package! Thank you! ... View more

I would like to send thanks and gratitude to Florence (i may be spelling this wrong) but he is a member of Sky Loyalty team Dublin. I called today at around 140pm and was put through to him as I wanted to cancel my contract as the new price was expensive. Well he changed my mind. From the moment he took my call he was so friendly, polite, professional and charming. He was so helpful and informative. We had some lovely chats while we waited for available quotes for my account to come through and I can say from many years in customer service that Sky are VERY LUCKY to have him on staff. He is someone to be cherished and brightened up my day. I was ready to cancel my contract today but he turned it around. A true gem and a pleasure to speak to. Please thank him from me for being his wonderful self. We'll enjoy an irish coffee one day Claire 🫶 ... View more

I rang up regarding changing my data allowance on my sim. The first man I spoke to was not in the department I needed but he was really friendly and helpful in connecting me to the correct department.  The woman who sorted my SIM was lovely. She found the deal I was after straight away and then found the best deal to suit what I wanted. She was really friendly and we were able to have a laugh while on the phone. 10/10   Thank you!     ... View more

A big thank you to Scott in the mobile phone department of sky. What an absolutely lovely man he is.  He went above and beyond to help me with my queries.  And probably the most friendly and cheerful person I've spoken to a while.  Thank you 😊  ... View more

I would like to send a thank you to Yasser in your customer service team. He was extremely helpful and polite and did a great job sorting my package out. I would be grateful if you could pass this on to him and give him a 10/10 as I was unable to rate him at the end of my call.  ... View more

thanks to the nice man who sorted my bill today with great discount did not get his name but was asian i think     the  time was around 1pm  many thanks again  ... View more

Today I spoke with Stacey at the Dunfermiline call centre for help renewing my mobile and broadband contracts. She was of a great help, very friendly and knowledgeable of the sky products. Thank you for such excellent customer service delivered in a friendly manner with the personal touch.   Kind Regards (Removed)   Moderator note: Removed personal details ... View more

@kashish   Hi just would like to thank Kashish, a customer service agent on the chat function for sorting out and resolving an issue with my sky package recontracting on Friday 29.12.23. I had alraedy given my thanks personally in the chat and she asked me to answer a couple of feedback options regarding her service which I absolutely wanted to complete, however the chat got cut off and the official feedback could not be then left for her.   I would like to pass on my thanks and graditude to her and give her 5 stars for her excellent customer service and friendliness..   Thank you Kashish    Andrew     ... View more

I had been struggling for quite some time getting the connection to all of our Sky products. Called numerous times and fixed for a day or so then had to call back again. Lines been cut off on occasion . I spoke to an advisor called Saira tonight who helped me set up all boxes and made sure all software was up to date. She was so patient and helpful while sorting everything out. She organised for an engineer to come to my house to check everything and is going to check in with me in the new year to make sure everything is still running ok. Saira is a credit to your company and so helpful and understanding of our frustrations. 10/10 service. Thanks so much again Saira ... View more

I was all set to cancel my subscription today but Asma in the Glasgow office retention team really helped me, and she was so lovely to deal with. I ended up renewing my subscription because she helped me find a better deal, and I hung up the call with a smile on my face because she was so nice. Take care Asma, you're great 😊  ... View more

An absolute joy to chat with Ikran, who made me feel she had gone the extra mile to make sure I was getting the best deal for my family. Super polite, crystal clear with information and incredibly helpful. If only every company had an Ikran! THANK YOU! ⭐️⭐️⭐️⭐️⭐️ ... View more

I had a Sky engineer Benjamin visit Wednesday 20/12/23 . He was such a friendly, helpful, polite and efficient young man.  He could not be more understanding when I asked him to wear a mask as my husband has terminal cancer and I had recently come out of hospital from a ventilator. He thoroughly checked all my Sky systems and set up a booster upstairs for a better signal for my IPad which kept disconnecting.  He also explained more about my mini box which I now know how to move to another room for my husband. I was disappointed on not getting a survey to complete as people are quick to complain but not so much to compliment.  However, I was trying to work out how to send a compliment in to Sky via an email but struggling during which time I received a parcel.  I was overwhelmed and shed a tear when opening it and found a hamper with a card from Ben / Sky wishing us a Happy Christmas.  What a kind and thoughtful thing for Ben to do, not only a brilliant engineer but a truly kind and considerate young man. After 24 years with Sky I actually don't know what else to say but THANK YOU BEN and Sky are lucky to have you.  ... View more

Many thanks to mr Sylvester who  helped to sort out my  broadband and tv package and gave me a great deal on 21/12/23   thanks Sky sylbert ... View more

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

I had the Qbox installed today.  The Sky engineer was Kerrie . What a professional member of staff. Very knowledgeable and so courteous .    Kerrie knew what she was doing and I have to say it was a pleasure to have a female engineer for once (not that I've had a bad male engineer  :-)) ).   Thank you Kerrie.   Elizabeth Anne Burke  ... View more

Honestly was at my wits end with Sky and was just tempted to throw in the towel and cancel altogether but Matt on Twitter from the Sky UK help team was amazing. He's sorted everything out in the space of a couple of messages rather than being passed from pillar to post! Thanks Matt! And I hope this gives you some kind of reward as it's thoroughly deserved! ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

For the last two weeks I have struggled sorting out broadband just to some system related issues that have had to be passed to another team. Other members from sky that I spoke to were pushy and generally uninterested when I had to originally keep calling back to explain the issue and would 'pass the buck'.   Jess then took ownership of this issue and although was not able to resolve it immediately did absolutely everything she could and kept me updated throughout. Jess went above and beyond and sent messages to update me, prepared everything before calling and was extremely helpful with any queiries.  This was not a great experience with Sky holistically although Jess and her excellent customer service exceeded all expectations and did a great amount of service recovery. If not for the work of Jess I would have looked for an alternate broadband supplier.   I'm unsure of any details besides a first name and believe she works within broadband sales. Jess deserves great recognition for her hard work, positive attitude and communication skills.  Thank you  ... View more

Following months of recurring issues with the Sky Broadband and our internal Sky TV coverage via the four miniboxes (which I now understand were mainly Broadband related), we were seriously contemplating moving to a different supplier.  However, in desperation (because I routinely work from home and broadband is essential) we decided to book what could have been the final engineer’s visit from Sky. Occurring on Friday 10th May 2024, Jason from Sky proved to be an absolute star!  He went above and beyond to tackle the ongoing frustrations with our broadband and minibox coverage.  Not only did he handle the technical issues with finesse, but his personable nature and professionalism shone through every step of the way.  He's clearly not just a skilled technician; he's a genuinely nice guy who made us feel reassured about continuing our relationship with Sky spanning some 36 years. Jason's dedication and excellent service are the reasons we're staying loyal customers.  Thank you, Jason, for your outstanding work and a job very well done.  Finally, I consider Sky to be extremely privileged to have someone of Jason’s obvious qualities in such an essential, customer-facing, role. ... View more

Thank you to the team that pushed for our loss of service to be dealt with  and contacted me to explain why we isn't had internet for over a week  being kept in the picture gave me the patience knowing that everything was being done to sort out the issue    ... View more

Not a complaint but a Thankyou! I noticed my seldom used landline wasn't working  so I gave Sky a call. My call was immediately answered, I expected a long long wait. A lovely Bulgarian lady (I asked her!) quickly worked out it was an external fault and told me the engineers would fix it. On checking, my phone was up and running a couple of hours later! Thankyou Sky and credit to your excellent staff. ... View more

Sky q lost connection to the router - a very patient guy talked me through the solution - which did not work - he then tried to book an engineer, system too overloaded so he gave me a number to ring - after the call finished I tried the solution again - and hey presto, it worked - so would like to thank the anonymous guy for actually fixing it even though he thought he hadn't    george   ... View more

I'd like to send a thank you to the two engineers one today and one last week that came to my property to fix my system Thanks Score 10/10 ... View more

I would like to send a massive thank you to Michael from the cancellations team who dealt with my query and resloved my issues in a very timely and professional manner on the 29th July 2023. I really appriciate your help and because you went above and beyond i would love you to recieved some recognition and reward. Thanks again! ... View more

Would like to thank the man (I believe the name was Ronnie but might have gotten it wrong) who helped my daughter and I set up sky broadband and sky stream products over the phone two weeks ago. When we had difficulties buying the sky Black Friday products online and because we wanted the deal before it rang out we had to ring. We were connected to Ronnie who was very patient and helpful and sorted out our products for us, and even arranged a deal with his manager for Sky Wifi Max. Very nice man with excellent customer service and patience with our questions. We set up the products yesterday and are very happy with them. Many thanks! ... View more

I would just like say a HUGE thank you to the Sky Broadband engineer who came to connect my broadband service today 😊 David was exceptional! He initially was struggling to connect my service to the new super fast broadband but percervered and even came back the following day to try again. Both of my sons aged 10 and 15 commented on how lovely he was and David was kind enough to give them some career advice about becoming an engineer for openreach whilst he was happily working away. I'm feeling like a very happy customer because of the excellent service he gave. Thank you David!    ... View more

I am a platinum member as was far from happy when my monthly Sky bill went from £125 a month to £148, then the following month was going to be £180. I rang to cancel and the chap I spoke to was about as good as a wet weekend in Cleethorpes. With cuts, got it down to £160. Was told that was it, I can arrange for your box to be collected if suits. I contacted Community Fibre in my area and was pleased with what I heard. I made one last call to Sky as my contract was ending today. I had the pleasure of speaking to a delightful young lady from Glasgow called Saniya. She did her upmost to get me sorted, trawling through various packages and spent around 40 mins assisting me. She came up trumps and I am glad to say, have continued with Sky. Something I didn't think would happen prior to the call. I'm not one for sending complaints or praises but this young lady jumped through hoops, to get me sorted.  So credit where credit is due. And she is 100% credit to Sky. Many thanks. Mr. M. Cox. Chingford. London. ... View more

I would like to say a huge thank you to Chris for all his help today! Nice, pleasant guy and easy process in the end. P.S I received your message and thank you again! Have a great Christmas 🙂 ... View more

5/12/23. Employee named Jason (unfortunately don't know second name, but said that he is based in the office over in Bulgaria), one of the kindest and most pleasant encounters I've ever had with tech/customer service. Incredibly kind and friendly man. 10/10 service and customer approach. Thank you very much Jason, every customer support needs people like you. Great job lad!  Pay rise and promotion for this gentleman!  ... View more

New customer here on Sky.   Just want to drop a thank you to the engineer that came to my house to install today in the freezing cold in Leeds.   Anthony was very helpful, friendly in showing me how to navigate the system and helped me move furniture a bit to make the installation as stress free as possible.  ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

Yesterday an engineer by the name of Melissa came to my house in East Calder Scotland to repair an ongoing issue. This issue has prevailed for almost a year despite some help and numerous previous visits. She listened attentively analysed the issue then fixed it. Or so we hope. She was brilliant and deserves credit thanks Chris Bennett  ... View more

I was so amazed by the engineer Gary who came to help us with our lack of signal to the sky box today (29/11/23). Unfortunately he hit his head in our shed outside. He cut his head badly (I think he may end up needing stitches!) despite bleeding a lot, and he must have been in a lot of pain, he carried on working really hard. He found lots of cables that didn't work, that had been done by an electrician. He removed all the faulty cabelling running around the house to make it look neater and safer for our kids. He then put all new cabelling in. Not only did he fix it but he also cleared up cabelling that was not his work and went above and beyond. I would also like to send him my regards, I really  hope his head is okay. If it was me, I would have gone to A&E immediately and had the afternoon off. I hope the gash on his head is okay and recovers. I had to find somewhere to write a positive review, Gary was brilliant!  I hope his amazing service to Sky can be recognised somehow  ... View more

Andrew managed my account issue with excellence. He kept me updated, explained the process with clarity and resolved it, as promised. He was professional but also personable so I felt he truly understood from a customers perspective. The process was lengthy but Andrew did everything in his power to push things along. The best customer service I have ever received, from anywhere. Five stars and more to Andrew, thank you!!  ... View more