Send Thanks to Sky

Easiest set up ever. Thanks! ... View more

I would like to take this opertunity to thank Sky Acesssibility team for the patience in helping me with my Disney Plus and to keep providing me with outstanding 5 star service  ... View more

Lovely lee came out and done my repairs today He spent an hour and went over items as my hearing is impaired,slightly.so now I have a new box cables sorted.very happy bunny ...M.CAPEL so defo.10.out of 10 ... View more

Called today as no longer in fixed deal to see what my options were. Have been with Sky for 20+ years. Rowyan was so helpful, this young man was knowledgeable, helpful and enthusiastic and really deserves some positive feedback. I hope this is seen by the right person to give him the recognition he deserves. Thank you again Rowyan ... View more

Spoke to Mr Prithvi from mobile team regarding a query about bills and payments.  Great support! He helped me quickly with my billing and payment questions and made everything clear and easy to understand. Really grateful for the smooth experience. ... View more

I had ordered a new phone yesterday with a new sim deal, as a current sim only contract customer, I had messed up my order and Anele was kind enough to explain everything to me, so patiently and in the most simple form for me to understand where I had gone wrong.  she helped me resolve my issue and even save me some money! I'm only part time and it's just myself  and my son, so this extra saving will really help me. Anele from customer services, I hope this reaches you! Thank you so much x   Lovely telephone voice also! Appreciate everything you did for me today.  ... View more

Hi, Sky, I had an engineers visit on 06/04/26, and I would like to thank him (Neil) for swapping out my Sky Q box. Unfortuantely, There was also a problem with my Samsung one connect, which proved impossible to solve. I would like to message Neil to tell him that the problem was a damaged 'invisible' connector. I fitted a new one and got Sky back straight away. Thanks, Neil. Regards, George. ... View more

I spoke with Michelle in the loyalty team by accident (looking to speak to a manager regarding a big problem) and I have to say it was the best accident as Michelle was amazing from the first call on Thursday. She went above and beyond as she knew what the problem was but admitted she did not know how to resolve it. Michelle said she would refer to a higher department that do not take calls, she arranged a time between 11am and 12pm on Minday to call me back. Michelle called me at 11.01am with a resolution to my problem. I have been blown away with the outstanding customer service from Michelle, she is a credit to your company and could easily train staff on customer service skills. Thank you Michelle, you are a STAR ... View more

After a number of quite useless agents and providing incorrect information, I would like to say a MASSIVE thank for the amazing customer service from Janie, who provided me with the quotes exactly as I asked for and answered all my questions.  All staff should be trained and modelled in the same way.   Thank you so much ... View more

After a recent call to Sky I just wanted to say thank you to the customer service team, they really are lovely and they helped me out a great deal. Give these people more money they deserve it. ... View more

Hi there I wanted to take a moment to share some positive feedback following a recent complaint I raised regarding my billing. Having previously experienced issues with my broadband, I had already provided positive feedback about a technical support representative who visited my home a couple of months ago. She was incredibly helpful, refreshing to deal with, and took the time to share practical tips to improve my connection, which made a real difference.   More recently, while reviewing my billing, I noticed that two direct debits were being taken, which I hadn’t previously realised was normal. As a result, I had misunderstood my total monthly cost and identified that I had been overpaying. My complaint was handled by Scott, who has been excellent throughout. He resolved the issue fully, including arranging a refund for the overpaid amount, and consistently kept me informed along the way. He communicated clearly, managed expectations well, and was both friendly and professional at all times.   I wanted to pass on my thanks and recognition for the high level of service I’ve received. It’s very much appreciated and reflects positively on your team. ... View more

Planned to leave sky today after 12+ years but had terrific service from a gentleman in Customer Services this morning around 10am (named Stellen or stellan?). Deftly handled my high irritation. at the confusion created by the previous salesman....moved quickly, intelligently and with a polite charm (without being smarmy!) to remedy my set of issues. I wish he worked for me, please congratulate him and thank him. Simon  ... View more

I was hoping for a call to rate Ash'a service but didn't receive one. I wanted to say he was the most helpful customer service on the phone I've ever had by any company. Such a kind soul. Please do pass on the message!  ... View more

I have just had a phone call with Marvin who gave excellent customer service and gave us the exact products we wanted. Thank you for your excellent customer service! ... View more

On recently moving and having to change from SKY Q to SKY Stream - The whole episode was a disaster. After 24 years as. SKY Customer I had decided to use my 31 day period to cancel and move to Virginia Media. i was very lucky on 26 March to be put through to Alex in your South Wales Centre. Alex immediately understood why I was so unhappy with SKY. He sorted out my contract, advised me with streaming issues, and helped me with how best to use Sky Stream. This was top class customer service and help, the opposite to my earlier experiences in March. So big thank you Alex I am staying with Sky. ... View more

After losing all hope with sky over the past with my issue of being overcharged for 5 months, I was put through to Mustafah at the Glasgow call centre today, who listened to my issue and is dealing with it. He was lovely and kind on the telephone, understood my frustrations and most importantly listened. I would like to give him a huge shout out as after being given the run around by sky over the past week my issue is finally being dealt with appropriately. Thank you Mustafah  ... View more

I signed up to Sky Glass today. I spoke to a man named Garrid/Gerrad. Apologies if I spelt the name wrong. I was really made aware of everything in a really easy and friendly way. Any questions I had he had no issue in answering and helping me talk through things. Honestly, best customer service advisor I have spoken to. Thanks so much!  ... View more

I spoke with Ellie on 30th March between 10–11am regarding an issue with our router, and I just wanted to say how absolutely fantastic she was.   From the moment the call started, Ellie was calm, patient, and incredibly easy to talk to. She walked us through the issue step by step in a way that was clear and reassuring, and had everything resolved so quickly and efficiently – completely stress-free.   What really stood out was her excellent people skills. She was friendly, personable, and genuinely seemed to care about helping us, which made a huge difference to the overall experience.   On top of resolving our issue, Ellie also went above and beyond by reviewing our account and letting us know our contract with Sky was ending. She talked us through our options and secured us an amazing deal, including Sky Sports – which, as you can imagine, has made my fiancé very happy!   Ellie is a real credit to the team. Thank you for such outstanding service – it turned what could have been a frustrating call into a genuinely positive experience. ... View more

I had an on going refund complaint, from December 2025 until I spoke to Matthew I.d. MBS 452.He listened, empathised and got down to solving our issue. He was patient regarding things we had to upload, always contacted me when he said he would, he determined the issues of the switch over that hadn't been done,gave information to his line manager. Finally just over a week ago he rang to say all was resolved, I'm so grateful for the day Matthew answered my call, and finally helped, he was very polite, professional , and very pleasant. He was a pleasure to talk to.   Thank-you   ... View more

I just wanted to send a message to say thank you to Leanne for helping me activate my Disney+. She was so polite and patient and also helped me save some money on my subscription. If you do bonus payments or gifts please consider Leanne she is an asset to the Sky team and an absolute pleasure to talk to. ... View more

Big thank you to Faizan, who helped me earlier to get a great deal on broadband and tv package. I had spoken to his collaague on Monday and unfortunately a lot of what was promised was untrue. However, after speaking to Faizan, he sorted everything out for me and was very polite and clear in his communications.  I hope that all sky operatives can learn from Faizan. 10/10!  ... View more

To Kathy who works in Parkhead Forge Sky shop. The sort of person who does evrything they can to help. I was no help to her as I hadn't brought anything useful to help her but she got everything set up that was required. If all employees were like her modern firms would have betterreputations. Thanks Kathy from H. ... View more

Hi,   I would like to provide my gratitude to your team member jack at sky Newcastle  , I believe in the cancellations department .  for reference he handled my case Wednesday : Thursday 25th to 26th march 2026   He was a pleasure to deal with from beginning to end . Over a few calls and two days, regarding the situation he did a great job and made an impression on me as to the levels of customer service provided by your company, and his personal dedication to getting a resolution .   he made quite a stressful situation much easier to deal with , you should be proud to have such a man working for you and I hope you can award him something for his work. I'm sure I'm not the only one who he helps with this level of professionalism .   thank you Jack, ... View more

I spoke to Joshua on the phone regarding my tv deal. He was extremely helpful and friendly and I left the call feeling happy as it felt like he went above and beyond. I just want to say that he has provided 10/10 customer service. Thank you.  ... View more

Thanks Marvin for sorting my issue so quickly and efficiently 10/10 .( life saver) You forgot to send me the feedback email . ... View more

Hafiza Noorain answered my phone call when I contacted Sky Customer Services. I am moving home and the online process was changing my plan and would not allow me to ask questions. Hafiza was knowledgeable, very helpful and polite and she booked my moving home services in on the day I wanted, with the current plan I have.   I wanted to recognise Hafiza as an AI system doesn’t work for everyone. I am autistic so speaking to a human helps. ... View more

Many thanks for setting up the broadband without any complications and it was done within 1 hour  ... View more

Spoke to a very helpful friendly yet professional  gentleman called Leonard (but likes to be known as Martin) from the Loyalty Team. He took the time to sort my issue and explained everything thoroughly and left me with an excellent package. Such a pleasure to speak to him. Thank you Leonard. You're a breath of fresh air.  ... View more

We would like to say a massive thank you to Brian! We had endless difficulties signing up to Disney plus which is now part of our Sky subscription.  For days I've been trying to connect to it myself, but this evening I gave up and phoned Sky for help. We were connected to a lovely man named Brian and he too had difficulties. We were on the phone for over 1 hour trying so many different ways but nothing was working. Eventually Brian's determination paid off and he did it! We are now connected and enjoying our Disney subscription. Thank you Brian! ... View more

A special shout out and many thanks to the fantastic Sky engineer Abdizammad who visited on 17th March 2026 to sort out our lack of broadband.  He came back three times that day to check if it was up and running.  We messaged him the following day to advise it was still not connected and he followed this up with the engineers working on the job and service was returned on 19th March.  This was above and beyond as it was actually his day off, and we are very grateful to him for his help. ... View more

On Tuesday I rang Sky CS for the fifth time in two weeks to get a grievance sorted. I was in the mind set of cancelling  my Sky subscription  and moving to Virgin. At this point I had spoken to five CS staff plus the guy who originally sold me the Sky Glass package.   I got through  to CS give my details, the guy asked for two minutes so he could read my notes. He read the notes and OMG he came back on and was great. He apologised  for the shocking service I had received raised a complaint,  explained what he was going to do rectify thebproblems i had, time line involved and a promise he would deal with this personally. I was sceptical as I had heard this five times before with no call backs and no follow up action.    While I was on the phone I got an email with the complaint number. This was at 0940. After twenty minutes we hung up, with a promise he would ring back the next day. Still sceptical I thought "lets see how this goes"    At 1700 Tuesday afternoon he rang back informed me he had sorted the billing issue, had a manager listen to the sale call and they had found in.my favour, I had been miss sold the sky glass nd he rectified the problems I was having and sent the second glass puck out.    Seven hours start to finish this guy sorted everything out that five  other CS Staff hadn't bothered doing.    The stress and anger of the previous two weeks forgotten about because one person did their job right. Did his job exceptionally right.   So thank you so much. I hope this little note of thanks finds it's way to his and his managers in box because he should be reconsider for his work. It was excellent.    Tony Gibson a very grateful customer   ... View more

I want to thank Faiz for sorting out my problem very quick. Was nice to  deal with . 10/10 🙏🏼 ... View more

Hi Sky  I just wanted to thank Sky F1 for the lady British commentator's currently presenting on the Sky F1 coverage. The insights into technical details and team tactics from Bernie Collins and Jamie Chadwick are excellent. Supported by Rachel Brooks's in depth interviews with the drivers at the moment. I am especially looking forward to the return of Natalie Pinkham to the paddock in Japan to join the presenting team. Well done Sky we need more women in F1 and this is a good start! Sandra ... View more

I think it's fair of me to say I had little hope of getting fiber installed on my property 12 March....after it being attempted in 2024...and at first it looked that way...but due to the diligence of your engineer, ' Ben' ( Ithink his name was)  ...he called all his resources and other professionals arrived ..they never gave up...it was amazing I thought I'd get the knock ..sorry not happening ...but after what seemed to be a nightmare for them ..they finally broke through and I am connected...I want to thank all three for determination and not giving up...it was cold and windy but all was done  with good humour ...I hope you find all three and thank from me and give those guys a bonus!🤗 ... View more

Contacted customer service to ask if they could help with the cost of my subscription. We were both pensioners but my wife passed last September, which meant I lost the income from her pension The advisor was very sympathetic and polite, and eventually was able to offer a reduction which was gratefully received. ... View more

Good morning, I wanted to share my recent experience with sky. My sky had been crashing so they booked an engineer visit. Tuesday 11th NW10 8-10am. So my visit started with a telephone call from a lovely cheery female voice saying she was on her way (never happened before unless late) then when she arrived I was blown away by her bubbly personality and how engaging she was. We had a good conversation about what was wrong and she fixed everything. This visit was especially lovely for me as it was very comforting to have a female as I live alone. Not that male engineers are not lovely but for me this was perfect. Thankyou my lovely (sorry forgot your name). You were amazing and thankyou for your empathy and your cheery personality. You made my day.  ... View more

Had a problem with Sky mobile for over a month now all the advisors told me wrong promising me I would get a call back 5 times but nothing  , fang this morning to cancel my account speaking to Delaine told her my problem and she resolved it in 30 minutes,she was marvellous now why didn't the other advisors be like that ,she is a credit to Sky she is one of the best I have dealt with and I have been with Sky 26 years ,I would give her 100 per cent ,first class to Delaine  ... View more

Your Engineer call to my home address this morning to fix my sky q mini box. He rang me prior to arriving giving me a time he would be here. When he arrive he was very courteous and professional. He  explained to me what the fault might be abd proceeded to the repairs. I can't thank yourselves  si much for employing an Engineer who knows his job. James ... View more

I would like to give a well done to tia. She was very paitent during the whole call. She never gave up with solving the problem and was willing to try everything to get our sky q box working. She was very chatty but professional at the same time. Was lovely to be able to have someone who understood exactly what we needed help with. And able to offer the right support. Was especially lovely as considering it was late on a Sunday evening we was able to solve the problem. Best service we have ever received. ... View more

I never received a survey to complete but wanted to leave feedback 10/10. Despite contacting Sky 3 times to cancel engineer visit today, James arrived and we decided to go ahead and change over to sky q. What an amazing member of your engineers here in Glasgow. He was so friendly,  helpful and explained everything and never rushed us if we asked anything.  Extremely tidy and chatted away throughout his visit. He even stopped his van as he was leaving as saw our door open and thought there was a problem, there wasn't, I was just heading out.  Please pass this on to his team leader or to James himself.   ... View more

I have had numerous problems with services provided by Sky and discussed same with multiple call handlers who seem to either not comprehend what the issue is or, if they did comprehend,advised me that it will be escalated to a manager and l will receive a call back which never happens!! Shocking customer service care and no one apparently held to account. I work in the medical profession and if my attention to patient care was at the same level as sky call handlers l dread to think what would happen! . However, l wish to highly praise a representative from the Cancellation team based in Wales ... his name is Owen ( major Tom to ground control ) . He is friendly, professional and, most importantly, knowledgeable and helpful. He is the only person out of the huge number l have spoken with who actually resolved the problem for me ... l was honestly going round in circles and about to leave Sky after many years . So well done Owen and thank you - Sky really need to use you as an example of how customers should be managed !  ... View more

I called to cancel my TV subscription where I was transferred to Ikran, she immediately was very helpful Ikran wanted to make sure I was made aware of my options and explained everything so clearly, before I made my decision. After an amazing call with Ikran I decided to keep my TV subscription. I would like to say a special thankyou to Ikran for being an amazing Agent with suburb customer service, she is kind  understanding gives you her time you dont feel rushed to make decisions, she is an absolute asset to your company and should be recognised for how amazing she does her job. Thankyou again Ikran.  ... View more

Called in today to ask about access to an App & query billing. Annette was very informative & helpful with advice to pursue further changes to my Sky bundle providing a contact number once I had time to consider all options. ... View more

Thanks to Rangella,  and the first lady who helped me with my enquiries today, a very  satisfactory outcome, regards  Esther ... View more

I spoke to Doireann on 6 Feb at 12.26m. I am so late sending in this feedback but I wanted to pay praise to Doireann who was exceptional to deal with. I say exceptional as she was so professional, warm and efficent in helping me with a complicated matter of adding a separate TV account (one that is in my name but it is for my 86 year old Dad in a separate location to me). She added this onto my main SKY account. She was just brilliant. So much so that a month later when I realised I had never sent in the feedback that I insisted on coming on here to pay her praise. Give the girl a raise I say 🙂 All joking aside she should be acknowledged for her great service. I really hope you can track her down and that she gets this feedback. Thank you! Dervilia ... View more

I called Sky today to discuss my package. The agent was most helpful and explained the options in great detail. She was also cheerful amd friendly. I was expecting a survey after the call and want to give her the recognition she deserves but I didn't receive one, so I came on here to say, thanks! ... View more

Thank you so much for your help today I can't tell you how much you have made my day being disabled the TV is a link to the outside world for me so once again THANK YOU  ... View more

I rang Sky yesterday morning regarding my Bill & the lady transferred me to a helpful Irish agent to deal with my query. I didn't get his name! He had fantastic Customer Service, & helped me with my Bill to update my Sky package with Netflix. He handled my query with kindness & understanding, he went above and beyond. His a credit to your Company as it was the quickest phone call I had to get something resolved with such professionalism. Thanks Again 😊 ... View more

made several calls and eventually spoke to Pam I believe in the returns dept. knew exactly what I needed and was very very helpful,  and deallt    with the problem ,a pleasure to talk to her, well done Pam  !! ... View more

I would like you to commend one of you staff at the sky shop on market st arndale centre manchester 02/03/2026. I don't know his name but to give you a clue he is of African decent and he is taking his family on holiday to Newcastle soon!. He went up and beyond to help an old man with humour politeness and professional help to solve a problem. With tanks. ... View more

Thank you, Fiona and Kristina for sorting my problem. 5 stars to you both. ... View more

thanks  ... View more

I had Craig and Paula come to my house on Wednesday as my broadband had stopped working. The whole system with the mini boxes had been a nightmare for months, unable to pause, constant freezing, error showing no connection. I had gone on MySky and had attempted multiple times to follow the steps. I also kept calling but the virtual assistant would just send me a link that didnt help. I finally managed to speak to an advisor who sent out a sky max hub and booster. This just made it worse and we lost all streaming apps on the main box and not even a signal on the mini boxes.   I couldnt believe how complicated the whole system was. Craig did not stop working for over 3 hours trying to get everything up and running. I was so impressed with his commitment and skill set. He was not going to leave until I had everything Im paying for.  He must of got his steps in that morning just in my house. His patience was impressive and I felt so relieved to have an engineer like him to come to my house as I knew he wasn't going to stop until it was resolved. Paula kept me up to date with progress and showed me how it works and reset my MySky app. She gave me lots of tips.   I think Craig and Paula represented Sky as a company that cared, a company that have only the best engineers and a company that valued long term loyalty from me as a customer.   Please pass on my thanks and gratitude.    ... View more

Thank You so very much to the Gentleman who helped me on Wednesday, sadly I don't have his name even though he gave it to me. I had lost my phone and he suspended my account, helped with selecting a new phone that met my usage/needs and not just selling me a phone,  sorted my new contract.    ... View more

I called tonight to transfer my plan over to yourselves and my customer service advisor Aaron was a pleasure to talk to. He got everything switched over seemlessly and was polite and attentive. Thanks again Aaron!  ... View more

I moved house a couple of weeks ago and have had real problems in getting my various Sky services billed correctly following the move.  I spoke to four people at the weekend and finally on Sunday got put through to Reece (in the Broadband department I think).  He understood the problem straight away and said he could probably sort it out but he needed to speak to someone else before he could confirm definitely so he would have that conversation and ring me back.  He rang  this morning when I wasn't able to answer the call so he rang again this afternoon and he'd sorted out the problemfor me.  Genius, he should be employee of the year, truly excellent customer service when someone appreciates that there's a problem, promises they will try to sort it out and then actually does what they say they're going to do.  I hope Sky appreciates him. ... View more

Thank you Rounak for your help you are a credit to SKY 👍 ... View more

I was having issues with my gigafast plus hub not showing up on the app after endless phone calls for 5 days would like to thank the amazing Jodie at sky customer service who listened to my problem and went above and beyond to resolve my issues and as promised rang me back to check everything was working ikng ok Sky you have a pure diamond on your hands there she was amazing and definitely deserves a pay rise thank you jodie ... View more

I've had five conversations with various people at Sky over the last two days.  I moved house recently and suddenly my bills were forecast to increase significantly although I'd not been told that my contract with Sky would change because of moving house - and I think therefore changing broadband providers - and that I would lose my existing deals on broadband and landline, despite the fact that my contract with Sky runs until May 2027.  I couldn't understand how Sky could change my contract unilaterally and was shocked that no-one told me that it would happen. I spoke to five different people about it over two days and none of them could help but eventually one of them put me through to Sophie - I don't know what deparment she was - maybe broadband, possibly customer complaints? - and she was brilliant.  She has seemingly managed to restore my contract, for which I'm hugely grateful.  Sky should be proud of having such a very good person dealing with customer service, it makes a huge difference to the way I view Sky to be able to speak to someone who was willing to listen and to help. ... View more