I've had no WiFi for a while and despite days trying to troubleshoot via MySky/online/DIY, I FINALLY managed to get through to a real person. Dean was great; he ran some tests and while he couldn't find a solution, he immediately sent out a new router for us ASAP, which is ideal and my partner and I both work from home. I spoke to Dean at 3.33PM, after a very rude call with a different Sky person at another call centre who wouldn't do anything to help apart from tell me to troubleshoot via MySky, which I had already spent days doing. He really turned my mood around as I was seriously considering leaving Sky. So, thank you Dean! May anyone who's having issues get you as a call handler.
