I'd like to pass a huge thank you to the SKY representative I spoke to yesterday. After months of pathetic SKY fibre broadband (more often than not less than 1 mbps) and three VERY prolonged sessions with the techies (to absolutely no avail) I decided to migrate and called up for a code. After explaining that a code was no longer needed the lady asked me to describe the problem. I did and the advice she gave lead to a very simple solution. I now have excellent fibre connection and a discount as compensation. WELL DONE