Just came on to compliment the sky team
I left sky in July simply because they couldn’t offer me a decent speed to my area (4mbps) they fully acknowledged this.
I joined virgin and within the same month I cancelled with them after it cost me over £100 for just 4 weeks of their broadband alone. Customer service was horrendous and they give no incentive for customers to stay with them.
I decided I was done with wifi completely as fibre wasn’t available in my area virgin were the only company who could offer me a reasonable speed.
I left it for 2 months and suffered without any WiFi in the home (being a student with 2 small children with no WiFi for research and revision purposes : and entertaining the kids whilst I revised, was difficult)
I rang sky sky today who were massively impressed that I had decided to become a returning customer. I was with them for 6 years prior to cancelling so the lady offered me a fantastic deal and even better said they could now offer me fibre in my area finally which is brilliant.
She gave me all sorts of things free such as activation costs (£40) , admin charge and also a price offer of £10.99 off my bill for the first 12 months.
I have now now realised that customer service is by far the most important aspect of sales.
Hence why I came straight back to sky.
I didnt get the ladies name but she was brilliant and I’ll be displaying such in the survey they text out after a phone call.
Thanks SKY. Finally I’ll have WiFi back on By this time next week.
