I want to say a massive thanks to Rebecca (Removed) for the exceptional service I received on the phone today. After several failings from Sky, I rung up very angry that my initial issue had not been dealt with and also follow up calls had not been completed. Rebecca took full ownership of my issue, listened to my concerns and frustrations and empathised with the situation. She clearly explained what options were available and what would be required to find a resolution. Her approach was methodical and communication was clear. Her knowledge of processed and other departments was also fantastic. She consulted her manager Callum to arrange a speedy resolution but did not over promise on what could be delivered. She also ensured feedback was given to the other advisors who had not fulfilled their promises. Rebecca then rang me back to confirm the successful resolution. She is an abdolute credit to Sky and should be used as a role model for other customer service staff. Thank you, (Removed)
Moderator note: Removed personal details
