Been having some pin issues with sky glass and couldn't get in as it couldn't recognise mob number or bank details correctly to get past set up. This was an issue on sky's end and not a case of me forgetting this info.
i got through to a handler who was extremely robotic and textbook which I could not rdeal with as the call was getting frustrating. Then got put through to another handler Jaz i think, but I could tell she was new to the role/not very confident as she was putting me on hold for extremely basic things. I asked to be transferred to someone more well trained and thankfully it was Emily skyid: emg07 that i was put through to.
Emily is a credit to Sky customer service and her team. She was efficient, swift, helpful, patient and she did not put me on hold for frivolous things.
Calling Sky customer services is an extremely dreaded task but if every handler was like Emily, your customer service would be rated A+
The line dropped at one point and i had no faith in her calling me back as nice as she was because the handler didnt the last time this happened - but she did!!
She helped me through each screen and thought on her feet to problem solve a very awkward issue for me!
i hope that her manager sees this because honestly Emily was a star and actually turned my mood around after dealing with other handlers!
Thank you again Emily! You deserve lots of recognition in work for your amazing service! (Give this girl a promotion/pay rise!)
