Wifi cutting out

[JordanB1996]

Throughput the day yesterday and now today my WiFi has dropped constantly for atleat 30 minutes then comes back on for 5, this is beyond a joke now and is extremely frustrating, I am not getting the services I am paying for!!

[cookiemonsteruk]

@JordanB1996 

Can you post your hub stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[JordanB1996]

Router Statistics

System Up Time: 00:20:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 16220 32272 0 3243 6913 00:13:41 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 32681 15964 0 7478 3362 00:18:55 WLAN (5 GHz) Up 8836 5216 0 568128 16762 00:18:54

---

Broadband Link Downstream Upstream Connection Speed 39707 kbps 9997 kbps Line Attenuation D1(31.1 dB) , D2(51.7 dB) , D3(77.0 dB) U0(8.3 dB) , U1(37.0 dB) , U2(55.6 dB) Noise Margin 8.4 dB 6.3 dB

[cookiemonsteruk]

@JordanB1996 

Can you also run tests from your my sky app or sky.com account and post the info in "more about your connection"