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Discussion topic: How long typically does it take for Sky to update FTTP details?

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This message was authored by mrmond This message was authored by: mrmond

How long typically does it take for Sky to update FTTP details?

About a month ago my street had cable put in upgrading the street to FTTP from FTTC.

 

The Fibre Broadband checker still said end of 2026 I didn't think too much about it until I saw Openreach connecting my next door neighbour and asked the engineer about it. When they checked *my* address she said it was also showing as available.

I gave Sky a ring to find out what options might be available and was told there's nothing, only Fibre to the cabinet, and on the website only the standard Superfast options showing.

I know Sky use Openreach, they were the first company to have Broadband availble when my house was built 10 years ago and Openreach put in the original cables.

 

But, EE, Talk Talk and all other companies I've checked all say I can have FTTC now, but I only entered a new contract at the end of November so my only choice is to see if I can upgrade my package with Sky.

Have a great day 🙂

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: How long typically does it take for Sky to update FTTP details?

Posted by a Superuser, not a Sky employee. Find out more

@mrmond 

 

Ok wbc fttp is showing but it can take 4 weeks for sky to update their own records

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: How long typically does it take for Sky to update FTTP details?

Posted by a Superuser, not a Sky employee. Find out more

@mrmond 

 

Could you enter your full address below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
mrmond
Topic Author
This message was authored by mrmond This message was authored by: mrmond

Re: How long typically does it take for Sky to update FTTP details?

I took a screenshot to fit it all in

 

https://gyazo.com/9b6dc2569909314cfd558e6aa4f2a6e1

Have a great day 🙂
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: How long typically does it take for Sky to update FTTP details?

Posted by a Superuser, not a Sky employee. Find out more

@mrmond 

 

Ok wbc fttp is showing but it can take 4 weeks for sky to update their own records

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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