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Discussion topic: Smart TV just came up with no video available in the middle of watching

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Message posted on ‎13 Jan 2025 08:29 PM

Smart TV just came up with no video available in the middle of watching

No video available came up on smart TV whilst watching on demand and then back to live TV and nothing.  Sound, no picture.

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Superuser
This message was authored by: GD1

Message posted on ‎13 Jan 2025 08:41 PM

Re: Smart TV just came up with no video available in the middle of watching

Posted by a Superuser, not a Sky employee. Find out more

@ESF9  A Smart TV would not have any Sky On Demand service on it, so which Sky TV box are you using?  Sky Q, Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: ESF9

Message posted on ‎13 Jan 2025 08:58 PM

Re: Smart TV just came up with no video available in the middle of watching

Didn't say I was watching sky on demand. Watching ITVX

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Superuser
This message was authored by: GD1

Message posted on ‎13 Jan 2025 09:08 PM

Re: Smart TV just came up with no video available in the middle of watching

Posted by a Superuser, not a Sky employee. Find out more

@ESF9  Which TV Box?  Sky q or Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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