My router doesnt work

[Kealysweet]

The power cable box on the wall says its faulty on the lights on my sky router works but that doesnt it prouduce internet i cant connect at all to the internet on my tv . I can connect to wifi on my phone just not to the tv 

[Chrisee]

@Kealysweet if by the power cable box you mean the ONT unit Openreach provided and that either has no PON light or is showing a red light there is an issue with the full fibre network. You need to call Sky and report the fault so Openreach can check what is wrong.

[TimmyBGood]

@Kealysweet 

Unless the 'fault' light is lower right rather than top left: then it's a charge status indicator on the battery backup unit for an older ONT model, and not directly related to broadband.