SKY Siro broadband LOS flashing light

[Paul+O]

Got SKY Fibre Broadband installed on Thursday and stopped working this morning,  rang SKY and they blamed SIRO and said it would take a week to get an engineer to visit.  Shamefull service for a customer of 20+ years.

Has anyone had a similar experience? 

[jamesn123]

@Paul+O 

Its not shameful though is it. If there is a problem with the line then only SIRO are allowed to touch it and fix it. This is the case will all ISPs that use Openreach/SIRO and unfortunately the situation wont improve until Openreach/SIRO can onboard more fibre trained staff to cope with the demand. Sky can't do anything more to help your situation.

[TimmyBGood]

@Paul+O 

I'd suggest the clue is in your title: FTTP (and FTTC) in Eire runs over SIRO/Eircom infrastructure which Sky, like other ISPs, has no choice but to use.  In the UK we suffer from a similar legacy monopoly held by Openreach.

Particularly with the SIRO optical network being deployed over ESB poles and ducts and entering properties next to the consumer meter (which doesn't happen over here) there's the additional complication of installers being required to undergo training and certification to work safely alongside mains power distribution equipment and cabling.

[TechmanagerMal]

@Paul+O 

Have you tried rebooting the ONT and then the Router?

[Paul+O]

We'll agree to differ on this.  I think if you're a new customer and it stops working after 3 days, surely your appointment should be expedited instead of getting in the queue for a fix for a week.