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Discussion topic: Returning old broadband

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This message was authored by Megan+pass This message was authored by: Megan+pass

Returning old broadband

Hi i just need the returning package back for my old broadband please. 
thanks 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning old broadband

Posted by a Superuser, not a Sky employee. Find out more

@Megan+pass 
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, so 14 days for broadband (to the address that the account is registered at).

You can reuse the box any new equipment came in. If you don’t have that you can use any packaging as long as it’s secure and you may wish to put a note inside with your account number and a list of equipment that is included. The link also explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable give Sky another call. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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