06 Dec 2022 03:11 PM
Hi i just need the returning package back for my old broadband please.
thanks
06 Dec 2022 03:16 PM
Posted by a Superuser, not a Sky employee. Find out more@Megan+pass
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, so 14 days for broadband (to the address that the account is registered at).
You can reuse the box any new equipment came in. If you don’t have that you can use any packaging as long as it’s secure and you may wish to put a note inside with your account number and a list of equipment that is included. The link also explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable give Sky another call. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.
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