Poor internet connection since moving to full fibre

[Uptonic]

I moved over to the fastest fibre package as soon as it was available in the area. This was beginning of December. 
my PS5 online gameplay is so slower than it was with my previous standard WiFi and my Mac and MacBook are so much slower browsing and working online than before.

for the few two weeks of having the fibre installed, the internet kept dropping completely. Is this a faulty install? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Uptonic]

I've still heard nothing and still struggling to do my work from home because of this connection being so bad. I was promised a huge improvement,  going from my previous broadband to this fibre and it's taken a huge leap backwards. This is awful