Refund

[Kuri]

When signing up for a new device i was charged an upfront payment, after 15 minutes i accidentally cancelled this trying to find the contract to sign, I eventually called and took out the device and was charged another £94, I was advised that the refund would be returned to me in 14 days but I am still waiting to receive the funds in my account. 

It looks like my refund has been used as credit when I was promised this would be returned to my account and was told it could not be used as credit 

[Daniel0210]

@Kuri 

So is the first down payment showing as a credit on your Sky account in which case it'll be used to pay towards your next bill(s)? 

[Kuri]

I was promised by the support team this would be refunded to the original payment method, I was not informed this would be credited to my sky account 

[Daniel0210]

@Kuri 

That was my understanding too. If it's showing as a credit you'll have to call Sky to see if they can return it to your bank account which would potentially take 3-5 working days. You can call free by dialling 150 from your Sky mobile. 

[Kuri]

@Daniel0210 

I phoned sky two separate times times and I was promised this would be refunded to the account making payment, not my sky account 

 

[Kuri]

@Daniel0210 

Thank you I will call and speak to them