Discussion topic: Returning an item

This message was authored by emilyb This message was authored by: emilyb

Returning an item

Hi, would I be able to return an item if I have opened the box and switched the item on and tested it out?? Just I'm not sure if I'm happy with the product. . Thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returning an item

Posted by a Superuser, not a Sky employee. Find out more

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Topic Author
This message was authored by emilyb This message was authored by: emilyb

Re: Returning an item

That's ok then because I only had It arrive on Saturday. I'll contact them thank you


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