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Discussion topic: Worst network ever.

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This message was authored by: Angrycustomer66

Worst network ever.

My phone doesn't work and no one can seem to do their job to fix it. How hard is it to allow me to make calls or have 5G? 

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This message was authored by: caesarome

Re: Worst network ever.

Posted by a Superuser, not a Sky employee. Find out more

Has it been working up to now, does it work on 4G ?


Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: Angrycustomer66

Re: Worst network ever.

Been a week and it does but 4G is slow as 5G is optimal 

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This message was authored by: Angrycustomer66

Re: Worst network ever.

However it's not been working for over a week now 

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This message was authored by: Angrycustomer66

My 5G, calls and texts don’t work

My phone doesn't  work and m not able to call emergency services. It's been a month and no one can fix it. I'm looking to leave sky and go with a better provider as no one seems to know how to fix a simple issue 

This message was authored by: Chloe-W22

Re: Worst network ever.

Posted by a Sky employee

Hi @Angrycustomer66,

 

I'm sorry to hear that! I trust my colleagues in the contact centre are managing your case, but I'll escalate your post to be reviewed by one of our Community Messaging advisers. They will then reach out to you on Community for a private chat, look out for the chat bubble appearing on your screen. For more information on the messaging service, you can see here.

 

Thanks,

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by: Angrycustomer66

Re: Worst network ever.

Hi Chloe,

there is no chat bubble on the link that you have sent me. 

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This message was authored by: Angrycustomer66

Re: Worst network ever.

Hi,

 

is there any update? 

This message was authored by: Tom-W19

Re: Worst network ever.

Hi @Angrycustomer66 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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