Discussion topic: Worst network ever.
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Message posted on 05 Dec 2024 03:03 PM
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Worst network ever.
My phone doesn't work and no one can seem to do their job to fix it. How hard is it to allow me to make calls or have 5G?
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All Replies
Message posted on 05 Dec 2024 03:57 PM
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Re: Worst network ever.
Has it been working up to now, does it work on 4G ?
Does any mast issues show here for you:
https://www.sky.com/help/servicestatus/your-services/mobile
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Dec 2024 11:37 PM
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Re: Worst network ever.
Been a week and it does but 4G is slow as 5G is optimal
Message posted on 06 Dec 2024 12:59 PM
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Re: Worst network ever.
However it's not been working for over a week now
Message posted on 17 Dec 2024 07:23 PM
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My 5G, calls and texts don’t work
My phone doesn't work and m not able to call emergency services. It's been a month and no one can fix it. I'm looking to leave sky and go with a better provider as no one seems to know how to fix a simple issue
Message posted on 18 Dec 2024 02:31 PM
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Re: Worst network ever.
Hi @Angrycustomer66,
I'm sorry to hear that! I trust my colleagues in the contact centre are managing your case, but I'll escalate your post to be reviewed by one of our Community Messaging advisers. They will then reach out to you on Community for a private chat, look out for the chat bubble appearing on your screen. For more information on the messaging service, you can see here.
Thanks,
Message posted on 18 Dec 2024 02:39 PM
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Re: Worst network ever.
Hi Chloe,
there is no chat bubble on the link that you have sent me.
Message posted on 20 Dec 2024 05:19 PM
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Re: Worst network ever.
Hi,
is there any update?
Message posted on 21 Dec 2024 04:09 PM
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Re: Worst network ever.
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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