Discussion topic: Sky Mobile Ireland not fit for service yet, many problems
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Message posted on 07 Nov 2024 10:25 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
Seriously regretting moving from Vodafone but I will be going back fast. I got conned and ended up with a **bleep** LTE service!
Message posted on 07 Nov 2024 10:35 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
It's so shockingly bad. I can't believe sky are doing demand generation on it.
Message posted on 08 Nov 2024 12:32 AM
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Re: Sky Mobile Ireland not fit for service yet, many problems
@CandyWhistles wrote:Seriously regretting moving from Vodafone but I will be going back fast. I got conned and ended up with a **bleep** LTE service!
Is LTE the same as 4G?
The terms 4G and LTE are interchangeable. Some phones/networks will display LTE and others will show 4G.
Message posted on 12 Nov 2024 10:18 AM
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Re: Sky Mobile Ireland not fit for service yet, many problems
I attempted to sign up to Sky Mobile and they couldn't activate the SIM card for me after multiple attempts online and on the phone. That was a huge red flag and I dread what mess they would have made of porting my number across. I'll reconsider after 12 months when I can see how others fare with them.
Message posted on 13 Nov 2024 10:39 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
Xenon81 you haven't a clue!!!
It's 2G, Sky's carrier Vodafone have switched off 3G. Data is switched off during 2G calls also, so no browsing or maps while calling. Ideally you use 4g calling aka VoLte, but Sky botched this and it's not showing on numerous phones, lots of threads devoted to it. WiFi calling also not showing, so a double whammy.
Message posted on 11 Dec 2024 05:42 AM
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Re: Sky Mobile Ireland not fit for service yet, many problems
I had exactly the same issue with roaming in the Netherlands while in transit to Paris on 8th November. 3 phone calls to Sky because each one gave me an instruction that cut the call (yes, I should have known better than to blindly follow instructions!) and 3 different people who each gave me different instructions and had no knowledge of previous calls. Got to Paris and all seemed to be fine. On way back through Amsterdam in 14th November seemed to have data but it intermittently disappeared .
Then went to Singapore and Malaysia for two weeks and got an eSIM so turned data roaming off for sky and on for eSIM when I got there and all was good. Landed back in Amsterdam and turned on data roaming and seemed ok but took a while to get a data connection. Got back to Ireland and nothing worked. Could not connect to voice or data . Spent an hour trying every mobile option in the phone. Disabled eSIM and then deleted it. Provider seemed to be stuck on tele2 whoever that is. Found options to change to Sky and then randomly went into services options and settings (that all seem to now not exist but maybe I'm losing my mind) and finally got connected.
Thankfully I was making my own way home and not having to make a call to someone to come get me.
Upshot is there is something very not right with roaming even to the point it leaves your phone in a state when it gets back home.
Message posted on 11 Dec 2024 09:56 AM
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Re: Sky Mobile Ireland not fit for service yet, many problems
That sounds remarkably similar to my experience, and we're away in the same area of the Netherlands this weekend, so it's going to be interesting to see what happens, in theory, they've been working on these issues, but the proof of the pudding will be if we can get a service without problems, and at this stage, I'm not interested in messing around for hours, if I can't get the things working the way they are supposed to , and 30 odd years of using mobiles across Europe and the UK is long enough to know how it's supposed to be, I will be pulling the plug on the mobile service, and possibly the broadband as well, at the age I am now, I don't need the raised blood pressure and hassle of trying to sort out problems, it really is that simple these days, get it right or I move to another supplier, it's not like it's a free service, we're paying for it, so it HAS to work.
The issue with the roaming is possibly down to how they set up the Access Point Name system, and that's an area of Android that I don't know enough about, which is problematic, as it seems that Sky don't fully understand it either, there's a Sky.ie app that appeared on the phone, but nobody knows much about it.
I too had problems with the .se file, it also confused Google, I had text coming up on the screen in what I think was Swedish, because of that issue, so it will be interesting to see what happens with this. This is effectively make or break weekend, it took over a month for the tech people to sort out that we couldn't receive incoming international calls from the UK, (Sky UK to add insult to injury) so their track record is not exactly good at the moment.
Message posted on 12 Dec 2024 01:32 AM
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Re: Sky Mobile Ireland not fit for service yet, many problems
@CandyWhistles wrote:Xenon81 you haven't a clue!!!
It's 2G, Sky's carrier Vodafone have switched off 3G. Data is switched off during 2G calls also, so no browsing or maps while calling. Ideally you use 4g calling aka VoLte, but Sky botched this and it's not showing on numerous phones, lots of threads devoted to it. WiFi calling also not showing, so a double whammy.
You asked if 4G and LTE are the same thing, which they are. That's why 4G Calling is also known as VoLTE.
Message posted on 21 Dec 2024 02:07 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
I've had a complete nightmare with them too. On Thursday night I joined up assuming it would be easy as with every other network. Given the proximity to Christmas I chose the eSIM option. A huge error. It was apparently activated and ported my new number yesterday but I had no coverage all day. The guy on WhatsApp said it would work today or to contact them today. Their WhatsApp won't be online till Monday. An absolute shambles.
Message posted on 26 Jan 2025 08:26 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
Hello all
i joined up just before Christmas and all was good. However, since last week the data connection is failing constantly. I pop out the SIM and re-insert it and "sometimes" get 4G coverage. There is also a bizarre situation where the phone is gaining and losing 4G coverage every few seconds. I'm in the city centre of Dublin so actual coverage is not the issue.
just upgraded the iOS of the iPhone also.
I will try customer service tomorrow and if no joy then I'll be gone.
Message posted on 17 Mar 2025 02:40 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
Dky mobile a disaster. I hax yo take a day off work to go back tk my original network. A member of Sky told me the mobile data won't transfer to Ireland. They messed me around for hours on end.
Getting me to change settings, VRNs . Nothing worked.
Message posted on 23 Mar 2025 07:03 PM
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Re: Inquiry About Switching from EE to Sky Mobile with Trade-In Option
Mate I would seriously reconsider if you haven't done it already , SKY are completely useless , EE are in a different league , worst mistake of my life switching from EE to SKY.
Message posted on 23 Mar 2025 07:07 PM
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Re: Sky Mobile Ireland not fit for service yet, many problems
Agree with everything said if it makes you feel just a slight bit better the English version of SKY has been distinctly average for decades now.
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