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Discussion topic: Can’t activate new SIM card

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Mark355
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This message was authored by Mark355 This message was authored by: Mark355

Can’t activate new SIM card

‎21 Dec 2024 07:10 PM

Hi anyone please can you help me.

i have had tv and internet account with sky and decided to have a mobile sim as well I received the SIM card and attempted to attavate but it says I must link accounts before I can? I have tried with the information I have but I don't have a sky mobile account? Please help it's driving me crazy 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Can’t activate new SIM card

‎21 Dec 2024 07:21 PM

Posted by a Superuser, not a Sky employee. Find out more

@Mark355 

Give this a try using the details you used when ordering the mobile sim:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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