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Discussion topic: Esim removed but SIM card now unusable

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Message posted on ‎21 Dec 2024 08:41 PM

Esim removed but SIM card now unusable

I have deleted my esim on my iPhone due to device damage. I installed the original SIM in an android phone expecting it to work, but no signal! Then I try to order a replacement SIM and it turns out to be the biggest headache .please help.
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This message was authored by: GD1

Message posted on ‎21 Dec 2024 09:02 PM

Re: Esim removed but SIM card now unusable

Posted by a Superuser, not a Sky employee. Find out more

@Deanosoff  Is may be that you converted the original physical sim to esim?  If so you would have needed to revert it to physical sim and get a new one sent.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Deanosoff

Message posted on ‎21 Dec 2024 09:04 PM

Re: Esim removed but SIM card now unusable

There is no direct kink to order a new SIM.  ANYWHERE. 

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This message was authored by: GD1

Message posted on ‎21 Dec 2024 09:08 PM

Re: Esim removed but SIM card now unusable

Posted by a Superuser, not a Sky employee. Find out more

@Deanosoff  Did you convert the esim back to physical sim?  https://www.sky.com/productsettings/mobile/sim/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Deanosoff

Message posted on ‎21 Dec 2024 10:02 PM

Re: Esim removed but SIM card now unusable

Can you confirm alink to do that please one supplied snapped

 

Cheers

 

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This message was authored by: GD1

Message posted on ‎21 Dec 2024 10:06 PM

Re: Esim removed but SIM card now unusable

Posted by a Superuser, not a Sky employee. Find out more
@GD1 wrote:

@Deanosoff  Did you convert the esim back to physical sim?  https://www.sky.com/productsettings/mobile/sim/

See last reply

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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