Sky Go- Unable to access recordings

[Paddy19]

When trying to access recordings on my iPad and iPhone today, I am receiving a message that says 'To connect to this box you need to upgrade your subscription to include Sky Q Multiscreen'.

I have Multiscreen as part of my subscription, and I am at home connected to the same WiFi as the Sky boxes.

I have attempted deleting and redownloading the app on the iPad- but now the recordings section has disappeared off the in app menu all together!

How can I correct this so that I can access recordings on my Sky Go app?

[caesarome]

@Paddy19 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂