27 Oct 2022 03:11 PM
When trying to access recordings on my iPad and iPhone today, I am receiving a message that says 'To connect to this box you need to upgrade your subscription to include Sky Q Multiscreen'.
I have Multiscreen as part of my subscription, and I am at home connected to the same WiFi as the Sky boxes.
I have attempted deleting and redownloading the app on the iPad- but now the recordings section has disappeared off the in app menu all together!
How can I correct this so that I can access recordings on my Sky Go app?
27 Oct 2022 04:25 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
27 Oct 2022 04:25 PM
Posted by a Sky employeeHi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
29 Oct 2022 05:22 PM
Posted by a Sky employeeUpdate – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
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