Sky Go constantly crashing on Mac

[stevewi]

*sigh* another thread about Sky go's relentness instability on Mac. 

I'm running an M2 Macbook Air with Sequoia 15.1.1. 

Sky Go crashes and closes nearly every 20-30mins (why i even bother to launch it again now, i'll never know.) 

I've followed advice from previous threads - uninstalling and installing (all filles) multiple times, rebooting Mac etc etc and the same problem persists.

It's almost laughable how poor this is as a service. 

Sort it our please Sky. 

[Tom-W19]

Hi @stevewi 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sky22]

Why does itv x keep crashing

[Annie+UK]

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@Sky22 wrote:

Why does itv x keep crashing

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AFAIK ITVX ia an app and not Sky GO

[IMD16]

I am also having this issue and have been having it for months. Did you get a fix for it?

[18Miguel70]

Sky Go was working on my Mac Book Pro until the update today - 10th June 2025. It stopped working on my M2 Mac Studio Months ago. The crashing at Start Up. Just up until you get to select what Cookies you want and then BAM!!!! Its crashed.

I am sick to death of this. I have been into the Library/Application Support/Sky Go/ 

And then trashed the contents of the folder. Then I have also trashed the whole Sky Go Folder.

I have deleted all the Sky Go content via CleanMyMac and then downloaded the Installer hoping a clean install will do the trick.

So, its 23:06 and I am going to erase with CleanMyMac again all Sky Go content and re-install... 

Awful! Truly AWFUL!!!! 23:26 now and I have tried to start up on both my Mac Studio and my MacBook Pro. They both CRASH!!

Deleted the SkyGo folder from Application Support does NOTHING. How can Sky Release an app that is so flawed and flaky it doesnt WORK!

I am complaining tomorrow!

[Wayne868]

Has this been fixed ??

[18Miguel70]

Nope! And I am in the middle of doing a screen recording which I will be posting to YouTube to show how SHOCKINGLY BAD THIS APP IS!!!

Why Sky have NOT Invested in a web portal - Like Discovery+ where users can sign in to watch or stream live TV.

This APP IS THE WORST!!

[18Miguel70]

Here is my email to Satish at Sky Customer Services.
===================================


Hi Satish,

I am going to be making a written complaint to Sky at their HQ. 

It’s not good enough. I don’t see how speaking to your Customer Service Team is going to help what is a BIG problem with your AWFUL SKY GO App for Mac.

I have done a recording that shows the App Crashing on my MacBook Pro - and then crashing on my Mac Studio.

It needs to be resolved by your App Development Team. Not your Customer Service Team. 

Why you dont have a Web Based Sky Go - Like Netflix, like Paramount+ like BBC iPlayer. But you have this AWFUL App thats not fit for purpose.

Here is the link on Vimeo: LINK TO MY SCREEN RECORDING 

This shows it crashing and crashing and crashing on Both Mac’s - there is no sound on the Mac Studio. But you can see it crashing again and again…

This really needs sorting. It’s gone on long enough.

I look forward to hearing from your Sky Go App Developers ASAP!

Thank you

=============================

It is just as well I didnt have my Mic on for the second video on my Mac Studio as I was NOT HAPPY! Also notice the install in a DOOM LOOP!!

It starts the install, then says it needs to quit the install to install the install!!!!!! And it was going round and round and round.

I have not tried to use an App for Mac as bad as this! Next up! I am writing (yep - going old School with a Letter) to  Stephen van Rooyen

Chief Executive Officer, Sky UK & Ireland and Chief Commercial Officer, Sky Group.

Because if you're like me... you have gone beyond being P'd off! As you have lost all faith in Sky to release a STABLE APP! That doesnt crash on start up and that works!

The irony, I am an App Designer and Developer - and I would NEVER launch an App that was so buggy and CRASHED!!!!

[18Miguel70]

I have just watched the screen recording I did and uploaded to Vimeo. I honestly cannot believe Sky have allowed this flaky buggy app to be released.

It is SO BAD!