Got Sky go on xbox x but yesterday won't load

[smeshersmitt1]

Sky go playing up on my xbox x since yesterday tried taking Sky go out reinstalling but no good I get as far as the channels but when I try to play a channel a black box appears with a white circle in middle going round then says sorry the selected video can not be played try again later then error code 016919dd . The only channel i can recieve is sky news . Was on to Sky for over 6 hours spoke to 22 different people who could not help and never heard of code at my wits end and just kept passing me round different Sky departments 25 years loyalty and treated this way if not sorted in next few days I am leaving sky please someone must know the answer and meaning of code ??

[caesarome]

@smeshersmitt1 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @smeshersmitt1.

[smeshersmitt1]

i was promised phone call today that my problem would be fixed and i have not heard anything ??? can anyone from sky help as this has been going on too long i had talked to someone on here at weekend they told me to wait till today then put this on so sky can contact me 😞

original message:

Sky go playing up on my xbox x since yesterday tried taking Sky go out reinstalling but no good I get as far as the channels but when I try to play a channel a black box appears with a white circle in middle going round then says sorry the selected video can not be played try again later then error code 016919dd . The only channel i can recieve is sky news . Was on to Sky for over 6 hours spoke to 22 different people who could not help and never heard of code at my wits end and just kept passing me round different Sky departments 25 years loyalty and treated this way if not sorted in next few days I am leaving sky please someone must know the answer and meaning of code ??