Sky sports main event and sky sports PL not working

[JT45]

Very strange I am unable to watch sky sports premier league or main event on my PlayStation 4 device I just get a constant spinning circle and a black screen. I can watch every other channel on Sky fine as well as the other Sky sports channels.

I tested this on my laptop that has Sky go, it is working fine and the two channels work fine on there so it seems to be just my PlayStation 4 where I can't watch the two channels which is annoying as it is hooked up to my living room tv.

I have even deleted and reinstalled the app which has not worked at all. 

[JP60]

I too am having this exact issue.

so frustrating! It's always issues on the PS4 Sky Go

[JJA1]

I have the same issue.

The channels impacted on my PS4 are:

SkySpMainEvHD [401]

SkySp PL HD [402]

SkySp F1 HD [406]

All the other channels work fine on the PS4.

Very odd.

[Craig7484]

Same here constant spinning and black background won't work, but will work on phones 

[JP60]

It's never simple with Sky.

Ive tried changing network and it still won't have it.

If anyone knows a solution please let us know

[ejdenyer]

This happened a month or so ago and it just fixed itself eventually, super frustrating as it's literally only two channels showing the football . Sky, DO BETTER!!!!

[JP60]

I've just got off the call with them.

They said the technical team will have a look in the next 2 days...

Ideal.

[Chefster]

Same issue, seems the PS4 platform and app doesn't get the same level of care and attension as Sky Go apps on other platforms. At least i'm not going mad and others have same issues, not that this helps.

[ejdenyer]

I'm getting the same issue on the sky go app on my laptop, so annoying 

[FredH28]

We're having the same problem. Guess they'll fix it?

[Mikeg7]

Same issue here too! 

[MintedKnight]

Same issue... We need a refund Sky...

[Villabrand100]

Same issue for me also! Noticed it first on Thursday 13th Feb.  Tried changing my network connection, refreshing ip on my router, and various other things so can sort not assume not on my side and Sky problem given the other channels work. 401, 402, 406, are the channels I've seen affected.

[Chefster]

Now all the Footballs over for the weekend, they've got it working again! Not very amusing to say the least.

[Kelsingra · Accepted solution]

Hey all,

Welcome to the Community Forum! 😊

Thank you for letting us know about this issue! Our Technical Team managed to find a solution for it and been resolved by now. Please let me know if you are still experiencig this problem.

Thank you for your understanding!