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Discussion topic: Sky live camera not working.

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Have you  plugged  the camera  in to hdmi  port 1 ? and the USB in  camera  only works in that way, if you have and still not working  then I would  ring sky 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

That is the hdmi port nearest the stand

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Up right  part of the stand you might  have in the wrong  hdmi port?

This message was authored by darrenc3569 This message was authored by: darrenc3569

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Thank you Peter, 

To be honest i reached around the monster tv and didn't really pay attention to which HDMI i put the cabel in..

will check when i finish work..

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Glad it working

This message was authored by darrenc3569 This message was authored by: darrenc3569

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Nope, reconnected in hdmi 1.  Still perm red light and not activation. 

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa


@darrenc3569 wrote:

Nope, reconnected in hdmi 1.  Still perm red light and not activation. 


Ring Sky and get it replaced. It's probably a duff one. 

This message was authored by darrenc3569 This message was authored by: darrenc3569

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Thank you.  Not a great start after 6 years of rubbish BT lol

This message was authored by darrenc3569 This message was authored by: darrenc3569

Re: Sky live Camera red light after connecting.. plugged and unplugged several times.. cannot activa

Turns out underneath the cam is a reset button.  Tiny hole.  
reset and loading.   

This message was authored by Hassan3 This message was authored by: Hassan3

Re: Sky live camera not working.

I have same issue on my sky live camera did yours get fixed

This message was authored by Hassan3 This message was authored by: Hassan3

Sky live camera worked fine for few weeks and now stuck on solid red light.

Tried all the suggestions and troubleshooting. Keep getting error saying cable not plugged in. Sky live canera stuck on red light

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky live camera worked fine for few weeks and now stuck on solid red light.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Hassan3 

 

Try unplugging the camera completely (camera end) from your Sky Glass and then turn the TV off at the wall for a few minutes. Turn glass back on, wait for it to boot and turn the TV on. Then reconnect the camera.  

 

Remember the camera needs to be plugged into HDMI 1. If you are still getting a solid red light, you will need to contact sky and ask for a replacement as we are fellow subscribers here.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Daniel-F This message was authored by: Daniel-F

Re: Sky live camera worked fine for few weeks and now stuck on solid red light.

Posted by a Sky employee

Hi @Hassan3 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Daniel
Community Moderator
ChuckPerry
Topic Author
This message was authored by ChuckPerry This message was authored by: ChuckPerry

Re: Sky live camera not working.

I still have the same problem. 

It's never be resolved. I've tried a few times to call sky but either get put through to someone who can't help or say on hold for longer than I a can wait. 
I've given up trying now. 

This message was authored by Hassan3 This message was authored by: Hassan3

Re: Sky live camera not working.

I reset the camera and then it was working fine.

There is a small reset button at the bottom of the camera. you will need to use a pin to get to the button. Press and hold it for about 3 seconds and it should reset.

Then set up teh camera again. 

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