Send Thanks to Sky

Would like to say thank you very much for my weekly treat from sky vip of free ice lollies much appreciated keep up the good work of the weekly treats  ... View more

I would just like to thank Danny from Scotland who help me sort out my sky subscription. He was very friendly, knowledgeable and courteous in dealing with my issues, unlike the customer service centre overseas who although courteous were unable to help and left me wondering whether to carry on with sky or cancel. Thank you Danny. ... View more

I wanted to say than you you the technical person who helped me resolve the issue with my sky max box.  I was about to say thank you and my phone cut off .  The gentleman was extremely patient and knowledgeable and resolved my WiFi problem professionally  ... View more

Nissi was so kind and gracious during our phone call. She was professional and is a credit to Sky. I was intending to leave Sky however her charm and sweetness in helping me has made me decide to stay with Sky as my provider. Thank you Nissi... You are a superstar! I have not yet received a survey to complete for Nissi but I will be giving her 10/10 for everything.  ... View more

I was in the processing of upgrading from Sky broadband on phone line to Sky fibre.  When tracking the order on My Sky, it kept showing issues with the  engineer booking needed rebooking and other issues. Things kept being cancelled. I found (after difficulty) a phone number for sky and got through to technical support. I must praise Todd, who I got through to, who checked everything, sorted issues, and said he would phone me back at an arranged time the next day to check. Todd rang back the next day and did checks and confirmations for me. He did it in a patient, pleasant, friendly and polite way. I fully commend him as a credit to Sky. Thank you Todd ... View more

I would like to thank Warren, who went that extra mile to help me with my package. he was professional and very polite. More importantly, he instantly knew my needs, and acted accordingly. ... View more

I recently spoke to someone called Clinton who helped me understand my phone bill charges. I'd just like to say thankyou for the excellent customer service he provided and for the help I received. He went above and beyond to make sure I understood everything ... View more

My broadband band is down and I called to report it. I spoke to Memo who was very pleasant to talk to. He's very knowledgeable about the procedures and very patient on the phone. While talking to him about my issue he alerted my to some benefits I've been unaware of. He's a credit to the sky team.  We might not have fixed the problem but I'm a satisfied customer due to his professionalism.  Sky will have me as a customer when my contract is renewed from the service I received from Memo. ... View more

Just a message to say that my Skygo problem has now been solved! A big "Thank you" to Beth from Manchester at Sky Help who was very patient with an old duffer but after an hour she had it cracked. Brilliant! ... View more

Yesterday I called up because my grandparents sky box wasn't working and I spoke to a lovely young lady who was very patient and helped me step by step to fix thr problem. I just want to say thank you for being patient with my grandparents and myself and I wish her all the best. She did a fab job.  For reference if it helps, I called off this number around 7pm yesterday on a number ending in 7 3  ... View more

I phoned Sky today about a restriction on my Sky TV account and what help was available and Kathy couldn't of been anymore helpful if she tried. Amazing customer service! Kathy deserves to be praised! Sky should be very delighted to have a talented Kathy on their team!!!☺️💪 ... View more

Called Sky Customer Service re a billing issue, just switching from Virgin to Sky, spoke with Laura - outstanding, explained it all, helped me tweak the package and boom - sorted - thank you so much! ... View more

Thank you for my first weekly treat from sky of a Sainsbury's taste the difference pizza all sky VIPs get this so if you haven't got yours collect from Sainsbury's you've got until and including Tuesday to collect your free pizza 🍕 only scan your code when you get to the till as code valid for 30 mins  ... View more

Hi, I just wanted to say a very big thank you to Earl, working in the Merrion Centre, Leeds yesterday. He was so helpful and considerate and took the time to look into a problem regarding a customer who unfortunately has dementia. Keep up the good work Earl!  ... View more

Dear Sky Customer Service Team,   I am writing to express my sincere appreciation for the outstanding service provided by one of your Sky Broadband engineers who visited my property on the afternoon of Thursday, July 3rd, 2025, to complete my broadband installation.   While I unfortunately do not recall his name, his professionalism, helpfulness, and willingness to go above and beyond were truly commendable. He attended our property in to finalise the Sky Broadband setup.   During his visit, I brought to his attention some significant damage caused to my front wall by a preceding Openreach pre-installation visit. The Sky engineer not only listened empathetically but also offered his professional opinion on the excessive nature of the damage. Crucially, he noticed the poor "repair" attempt by Openreach which had left a hole allowing water ingress. Without hesitation, and despite it being outside his direct remit, he offered to properly re-silicone the hole to ensure it was watertight, which he did expertly after I had cleared the debris. He also took photos of the damage to report internally.   His actions were a stark and welcome contrast to the issues we experienced with Openreach. He demonstrated genuine care for our property and went out of his way to assist us, which was greatly appreciated. He is a true credit to Sky, and his dedication to customer satisfaction is exemplary.   Please extend my deepest thanks and recognition to this engineer and his manager.   Sincerely,   Zenith_Novice ... View more

Hi, i just want to give a very good or I must say excellent feedback to your agent Adam that I was talking to few minutes ago (July 05,2025 around 1045am) I was told to wait on the line for feedback but line was cut off and I don't know how to connect to him again. He dealt with my issue about my cancellation of my account , he promised me last June 27  that he will ring me back today to find out what happened after I spoked to the other agent on June 23rd and nothing was done on my request but sky agent Adam sorted it all out for me, he is very professional, you can tell he knows his jobe well, very polite, kind and helpful all through out. Again massive thank you! Sad I'm leaving Sky after 18yrs  as moving away. Again Thank you Adam for your help.    ... View more

Yesterday I received, purely and simply, the best customer service I have ever had. The gentleman I spoke with was helpful, easy to talk to and flexible. Highly recommended. Diolch yn fawr!  ... View more

Thank you David for helping me out today on renewing my contract and getting a fantastic deal! I think we was both shocked at how good it actually was haha. He was very helpful and explained everything well. Thank you David  ... View more

While trying to establish when Open Reach might complete the work to have our broadband installed we encountered numerous customer service advisors, who gave us contradictory or just plain incorrect advice and always offered to call us back, and but never did. By the time we encountered Mimi we had all but given up and were on the verge of cancelling our contract. When she told us she was going to ensue our issues were resolved and would call us back until the entire process was finally resolved, we had our doubts. However if there was ever a Sky employee of the year it's Mimi, she has done everything she said she would. and more. We had completeky lost trust or hope in Sky between Open Reach and the pretty shocking customer service but Mimi has been brilliant. We can't thank you enough Mimi, your a star. ... View more

I wanted to say thank you to Brendan, he spent a lot of time with me to discuss all the options and I feel valued having spoken to him and got a better deal.  I rang up to cancel my subscription as I don't use my Sky Glass tv and now I have a better deal, alternative options and am switching my broadband cover as well!  Nice job, Brendan.  Thank you.  ... View more

I accidently hung up before leaving feedback after purchasing Sky Broadband with Yousefa. He was great, I'd give 10/10! ... View more

We wanted to upgrade our account to sky glass and had an unfortune time doing so via the online chat. Advisor never told us about the credit agreement and also didn't inform us our broadband was too slow! The glass got cancelled due to us not realising the agreement needed signing. We called up to check this and come across a very rude advisor who basically said we were stupid and it was our own fault it got cancelled! Fast forward to another call, where we had the absolute pleasure of speaking to Grant. He went above and beyond to make up for the rude advisor and for also the mishap with our first sky glass order. Informed us that our broadband may not be suitable and then proceeded to help us secure a better deal with our sky q instead. There was a few issues with putting the new contract through due to the sky glass cancellation but this was no bother for Grant. He promised he would call us back the following day to try again, which he did. And then after putting it through the following day he said he would text us to confirm everything was sorted. There was another issue the billing side but Grant was on this and got it all sorted. He literally stayed on our account right up until the billing end was fixed and it was all showing as correct. He sorted this all and even sent us a courtesy call and text to say it was all sorted. I have never known an advisor to go to this length, normally you are pushed around from person to person so Grant... thank you so much! You have been amazing and you deserve a shout out! Sky.. this is one hell of a great advisor!  ... View more

Scott is an asset to the Sky team. Total gentleman, explained everything to make sure information was as clear and understood. Excelled customer service and I will totally recommend Scott to others. Rushmere Sky box has surpassed expectation. I am so very delighted with his service today 👌 ... View more

I spoke with a lovely lady at 2.15pm uk time on Saturday 21st June when calling about my renewal. (I know her name began with a Y but I forgot to jot it down!). She was extremely pleasant, polite and a joy to talk with.  If you could give her a big shout out for not only doing a wonderful job with helping me renew all of my subscriptions but in such a friendly and positive way ensuring I was happy and comfortable with any changes.  10/10 from me and I hope I get to speak with her next time I renew. Thanks again. Amanda  ... View more

Hello! There was a lovely man who helped me today to connect my sky Q box and I wouldve been so lost without his help, if i can give him any more like the buy a coffee scheme that would be great but I'd like to thank him here and hope this reaches him, i forgot to ask his name but I can provide my details if necessary!    Thanks so much ☺️  ... View more

Thank you to the customer service oeprative who took my call a few minutes ago - he was warmly friendly, knowledgeable and very helpful in dealing with my enquiry about the broadband order. The whole conversation was really pleasant, and he represented the company well. I'm not sure now of his name, and I think somehow I missed the opportunity to take the satisfaction survey afterwards. Please pass on my thanks. ... View more

I spoke to Ellie atapprox 17.00 on 19 th June 2025 for help setting up my newly replaced sky Q box and she was so helpful. Her customer service skills are outstanding, she was very understanding of my mobility issues and I did not feel rushed at all.  She is an asser to your team ... View more

I have had an ongoing issue with a Sky subscription, which I wanted to cancel - but couldn't! After a lot of toing and froing, I finally spoke to Andy who was just a top bloke! He was very efficient, charming, knowledgeable, clear,  and he fixed my issue straight away. He heard me, and he was genuine, thanks so much Andy. ... View more

My mother in law has recently lost her husband. Today we spoke to Gillian in the team that helps people change over their plan when a loved one passes. She was simply amazing and so empathetic, it was difficult as we did not know a lot of the passwords, email addresses etc and she took so much time and effort in sorting everything out. Even calling us back on several occasions when we had to look for stuff. Her kindness and professionalism were second to none and we just wanted to express our sincere thanks. ... View more

I would like to thank John a Scottish chap who sorted out my mobile contracts after i was let down and didn't get phone calls back on two occasions he went the extra mile sorted everything out and also arranged a little credit on my account, thanks John it put a smile on my face, I didn't get asked for feedback that he said would happen so i just want to make sure he gets the thanks. ... View more

I've been waiting for a survey text to come through but as it hasn't I wanted to make sure this individual received some recognition. Spoke to David on 17/6/25 around 6 pm (call started 17.51) about my broadband speeds and getting the sky speed guarantee payment. David was an example of what true customer service is about - personable, professional, understanding and efficient, keeping me updated every step of the way. I've had really poor customer service from sky in the past few months, and David restored my faith, not just in Sky, but in humanity . Can you get others at Sky to do a 'be more David' course?! If there's anyway to give him formal recognition/ a voucher/ a raise please do so!  ... View more

I won 4 tickets to legoland Windsor though Sky vip just want to say a big thank you to sky viper we had an amazing time my grandaughter made me go on all the rides the place is fantastic we will be going back very soon  ... View more

I just wanna say a huge thanks to Christine who helped me upgrade my SIM only plan today. Fantastic customer service! ... View more

So I called sky services and they kept circuling me all around making me call other companies and different places. Finally when I called back this guy YATISH picked up , he explained to me the process , told me that they should not have refered me to anywhere and not to a third part and he can help me out with the process straight away without the need for a third party intervene. this guy knows his stuff and he is very nice and polite and deserves a freaken raise. I wish he was the first one who picked up my call rather than going around in circcle for an hour with nonescence that are not necessary.  ... View more

I have had exceptional service from Balal in the customer service team. He has gone above and beyond helping change over my broadband from another supplier.  calling me back, going through all the options and helping with the problems that arose.  he is genuinely one of the most helpful people I've spoken to.  I also had an engineer out to fix a TV issue called John.  again John went above and beyond, fixed my tv problems, set me up with the accessibility team as I'm registered blind and changed the settings on my tv to magnify the text.  Both members of your team were absolutely amazing and an absolute credit to sky.  thanks again gents!  ... View more

I spoke to Ashwaria, she was very helpful and went the extra mile, to sort out all my enquiries. Ashwaria  listened and explained all I asked. I would like to score Ashwaria 10 for everything. Thank you Ashwaria.   Resham S Sangha  ... View more

Spoke to Irene - cancellation department today 17th June 2025 - just wanted it noted that she was so helpful and nice - and sorted out my problem - im 76 yrs old and she was so patient and kind i felt i had to write to thank her - you need more staff like her - best wishes Irene from Yorkshire - thank you again' ... View more

I spoke to Yvonne today ( June 17th 2025) about 4.45pm regarding cancelation fees and account issues. I had been contacting sky for over 3 weeks about the issue with nothing resolved. I called to day and spoke to Yvonne,  in less than an hour Yvonne got it resolved with her manager! Thank you so so much. I hope this does reach her so she knows how much she is appreciated.  ... View more

I spoke to Teja on 7th June to renew by Sky TV deal. So pleased with her friendly and efficient service. Much appreciation and I'm staying a loyal customer with Sky as a result! 😊 ... View more

Ive been dealing with a very frustrating situation in regrds to fraud and most of the sky employees i have called in regards to this issue have not helped me at all, my call was either disgregarded or ended which is insanley frustrating, however when i called last week to dicuss this ongoing dispute, a lady by the name of Nicole Mkhize has helped me more than any employee of sky. I just wanted to write this review to show her my appreciation as i have been very stressed out due to the situation i have been in, and she has definetley helped me immensly through her cutomer service. I hope this review doesnt go unnoticed as she is truly a very helpful and kind peron.  ... View more

Massive thank you to Alistair for diagnosing the internet issue and arranging Openreach to attend. He was super efficient and very helpful. I told him I'd fill in the customer survey and give him a 10 but couldn't find it. Spoke with him 14/06 around 10.15am   ... View more

I just wanted to say a huge thank you to Francesca Bussey for her continued support in bringing BSL access to Sky Cinema. It’s fantastic to see Anora confirmed as the first BSL-interpreted film of 2025 — and what a brilliant choice to start the year with. This follows on from amazing signed titles like Bad Tidings, Barbie, Oppenheimer, 10 Lives, Ferrari, Top Gun, Wonka, and Lee, which are still available to watch on demand in signed format. Having access to these films in BSL means so much to the Deaf community — not just for inclusion, but for feeling fully part of the movie magic. Looking forward to seeing what’s next. I’ll definitely be keeping an eye out for more signed content on Sky Cinema! ... View more

My current contract for Broadband and Sky Talk were about to end so I contacted Customer Servive for advice and recommendations for a future contract.  How lucky was I to be connected to Thomas.  A charming, patient man answering my many questions. So knowledgeable about all that could be offered.  It was a real pleasure to talk with him.   I was totally satisfied with the outcome of our discussions.  I have spoken to many customer services in my time, but Thomas stands out as being truly Gold Standard.  Thank you. ... View more

Was served by Simon in Bluewater. My aunt was not sure about all the options and he was patient and sorted out a solution for us Great Service     ... View more

I recently rang up to discuss my displeasure but not only did renuka sort out my problem she also done so brilliantly in what I could tell was a stammer she had. She would keep saying "one moment" and it was probably because of the manner I was interrupting her but she dealt with it brilliantly and after a while I realised and told her to take as long as she needed but I think she should be so proud of how she dealt with a tricky customer and also helped me. Thankyou renuka ... View more

Over the past couple of weeks, I have contacted sky regarding my package with a view to part-cancelling. Due to some issues I experienced, I made contact last evening 9th June @ 17.39) with a member of the Retention Team, who's name ( my apologies) I missed. As I did not receive any feedback forum following call, I wanted to ensure that my Thanks where forwarded please. In a short space of time , he actually listened to my issues and my planned action, and very kindly came up with a super counter offer regarding my package. He was professional,  courteous and helpful, and I was disappointed to be unable to give that feedback; so I hope this reaches both himself, and his manager. Thank YOU ... View more

Hello - I'd like to pass on my thanks to Angie on the Moving Home team at Sky. She talked through my options and got me a great deal for broadband, understanding my customer needs. It was also a joy to chat to her. Thanks for brightening my morning!  ... View more

Thanks, and a big shoutout to  Daniel0210 and Addie15   for the swift resolution of my account refund query. Despite my trepidations about using this method of contact! 😐 Fingers crossed that the refund will be with me shortly... I received a prompt, friendly, knowledgeable approach without any faff... Would still be with Sky if their pricing was competitive, and deals not just restricted to new customers!👎             This message was authored byDaniel0210     ... View more

Just want to say a huge thank you to Jamie   jms34. he really took the time out to help me with my issue after all the problems and phone calls I had to deal with. He called  me back when he said he would and not many do  He is such a lovely friendly bloke  wish all the customer service team was as nice and helpful as him thanks again xx ... View more

I write with regard to the recent assistance provided to me by one of your team members   Jay (Cardiff Office) User ID: JPD02   I have been a loyal Customer with Sky more then 13 Years and never had to compliant,  but on this occasion it was very disappointing to call several times since February 2025 until present to get to the end result. In summary, I was having some problems in getting my Broadband upgraded to Fibre 500 and as Openreach never came to install on the day they promised to come.   Jay assisted me with resolving my problem satisfactorily as well as ensuring that as a customer, I don’t suffer further inconvenience. I was initially served by other various customer reps and all providing different information every time I called.    Jay has offered one of the best customer service I have seen so far. He understood my concern, listened to the problems I had faced and also apologized for the inconvenience I had been facing. Jay then actually took extra initiative to try and help me in resolving the matter and also dealing with my  request. Jay has been very professional in his approach in dealing with this and provided what I would call an excellent customer service regards to Information Gathering, Communication, listening to the Customers, Focusing on the Customers needs and also Thinking Outside the Box.   Jay was also prompt in returning my Phone Calls on time and very supportive too.   With the above in mind, I am pleased to say that it’s a pleasure to do business with Sky and definitely good to be continue as a customer if such good service continues to be provided.   I would strongly recommend Jay to your recognition team and would be pleased to put forward his name for any reward and recognition schemes that may be offered by the company to him for going the extra mile in keeping the customer happy. ... View more

Thank you Sahana for all you help with renewing my contracts with Sky. If I could give 10 stars I would.  Sahana is a real credit to sky so helpful and professional and should have the recognition she deserves.   Sahana goes out of her way to support.    Thank you again!    Chloe  ... View more

I would like to leave feedback back, and hope that this person gets recognised for the some great work on getting me to stay with Sky.   I spoke to Stuart this evening about cancelling my Sky contract (18.15 we started the call) he really was great. To be honest I probably could have chatted to him all night, like chatting to an old friend.  I think this chap needs recognising and to know that he's doing a great job.    (Sorry I think I was supposed to stay on the phone to give him feedback, which I wanted to do..... definitely 5* service from this man) ... View more

I just wanted to give a huge shout out and thank you to Osama who l was in touch with this evening online and who re-negotiated a new 24 month contract for tv & broadband for me which l.was delighted with. He is an asset to Sky and l hope Sky recognise his contribution and celebrate it.    Thank you Osama.   Kind Regards   Andy Gray             ... View more

I spoke with Lisa today and just wanted to come on here and share some praise! What a lovely lady she was indeed! I have been having issues with my wifi recently and was waiting for an update, I spoke with Lisa who told me I could update my wifi at no extra cost saving me some money too. She checked my TV as well to see what offers there were!  Very lovely lady, down to earth and really put a smile on my face!    Thank you Lisa for your help! What a STAR!! ... View more

Thanks to Steven from Newcastle, for his support and patience on Saturday,  his support and knowledge was superb as was his patience,,  Thanks again ... View more

Had a nightmare trying to connect my phone account to my broadband account cause it was set up incorrectly. I couldn't access my broadband account and it was terrible trying to work everything out, but Keneth was patient, caring and genuinely just enjoyable to be on the phone with. No one wants to be stuck talking to their provider, but he made it a actually enjoyable experience cause I knew he was on my side and trying to find a solution. He helped me through every step. He was kind, comforting and talked to me like a real person. I tried to tell him how appreciative I was on the call and asked where I could sing his praises, and he was so modest. give this huy recognition he is such an amazing asset. ... View more

I rang today spoke to a gentleman who went above and beyond his job  A sim would not work he advised me what to do I was a bit flustered ( I am 75)  I said I can't seem to follow you quick enough no problem he said there is no hurry just relax at the end everything was sorted even sorted a few more things in my sky being a customer for 24 years  I thought I would get an email asking for a review but not as yet received one  This person deserves 10 all the way  Refreshing to speak to him        ... View more

Thank you. ... View more

Thanks a lot to Uvaiz. Excellent help from customer service. Changed my package without any problems. Advised me throughout of costs. Very polite. Well done. ... View more