I have just come off a 30min phone call with one of your team members called Saima based in Scotland I presume by her accent and I stupidly disconnected without completing the survey which I fully intended to do.
Saima was absolutely brilliant and spent 30 mins like I said explaining the products and changing my original request of closing my sky account to signing a new 18month contract.
I have been with Sky for 23 years and it’s your team like Saima that keep me with you.
And I presume that Saima’s performance is rated on the customer survey scores she receives, I’m really annoyed with myself for the reflex of hanging up and I hope that this can rectify this as she was awesome on the call. I hope this will reach her as I wanted to email but cannot find an email adresss
Thanks, Steve
