Send Thanks to Sky

Shirad assisted me in a knowledgeable and courteous manner with my Sky Contract.  Renewed my faith in customer services.  Hope that I encounter him, or someone like him again at Sky. ... View more

Thank you Mamohale for resolving my over payment issue so quickly and crediting my account. Great service Sky Mobile from phone agent Mamohale! ... View more

I totally forgot the advisors name (sorry) but she was the last person I spoke to over the phone, I hope you can find her! I recently lost my job and I'm starting to find that money is getting very tight. Along with issues with Sky+ not working and not being able to upgrade to Sky Q due to issues with accessing my dish, I needed to cancel my TV package.   I'd had a terrible and long experience on live chat and was becoming very stressed with it all, but then I called Sky and spoke to this amazing advisor... I just wanted to thank her for being incredibly kind and caring. She understood my situation, helped cancel my TV package and even gave me further advice for saving money on my broadband package. She had such a lovely compassionate tone and 100% went above and beyond with her customer service, I'm forever grateful.   In a time where I was feeling very low and stressed, this advisor made me feel heard...I even found myself getting emotional, silly I know. It may sound like such a small thing to some, but this was a big deal to me and I just needed to say a huge THANK YOU...sending love X     ... View more

This is a message to show gratitude to the exceptional level of service we received from Abnerene. We believe she probably based in Sky's South African centre. Our household has keen ears!! We had issues with our broadband speed, its fibre mbps was consistently 40 or 50mbps on the day, less than what we were paying for. For people who work from home, the reduced bandwidth was noticeable. Abnerene was able to see us through the issues, having made her test on her end. She insisted on ensuring that everything was done whilst we were on the telephone online (which is great as you don't have call up a few hour later and have to explain to a new agent). After resolving and advising us on the broadband issue. She went even above the call, and noted that our household would could benefit from a discount to an element of our TV package. This was totally unexpected. And an indicator of great customer service. We had been shopping around for alternate TV providers (Virgin, BT etc) but this has cemented us to remain for at least another 24 months. Many thanks, Abnerene, 10/10! ... View more

Neil from retention team! Neil I hope you see this message and I hope It finds you well. I hope you and family are well & I hope you all have a nice weekend to come. Neil thank you so much for sorting out my billing issue. I spoke to you on a Thursday and it was finished and dealt with on the following Tuesday. Showing that you did not forget me and how ever long it took you got the issue sorted. I would have expected because it took a few days to sort out you would have left it to someone else to deal with but you did not. I really appreciate the time you gave me and appreciate the conversation we had. Sky thank you for choosing the right people to deal with us the customers. Neil wishing you all the best for the new years.   Take care.     ... View more

nted to share feedback regarding my recent experience with Sky. Since moving to Sky in October, I encountered several issues & unfortunately had a very challenging time resolving them. I spoke with multiple advisors, but no one seemed to take ownership of the problem. However on Monday, Ian completely turned the situation around. He took full ownership of my issue and resolved it within 20 minutes. Ian was empathetic, listened carefully and ensured everything was addressed promptly. I am extremely grateful for his help and cannot thank him enough. Ian truly is an asset to Sky and his professionalism and dedication deserve recognition. Thank you Ian. (Ist10) ... View more

Carl our Sky engineer was informative  polite and efficient i was really impressed by his efficiency and safe working. He came to Withernsea today  ... View more

I'm in the process of moving house and spoke to a couple of people in the department that deals with moving sky services to a new address.  I was given some advice that I was sure wasn't quite right so I rang back and spoke to another gentleman called Som and he was absolutely brilliant.  He advised me how best to go about moving my broadband and landline to a new address and he dealt with everything fantastically well.  He told me I would get a feedback survey afterwards to rate how well he'd done but I didn't get it and I really want it recognised how very good he was, if you can possibly track him down.  I don't know if there would be many people with that name, I hope you can find him. ... View more