Send Thanks to Sky

We were visited by Andrew, our engineer last week who swiftly improved our home broadband service. We explained that we had moved into temp accommodation after a house fire and then additionally were grieving the loss of a family member.   Today we received the sweetest little posy with a kind message from Andrew wishing us all the best and hoping we get back home soon.   Tomorrow is my birthday, a low key affair this year for obvious reasons. The posy gave me the biggest lift. Thank you so much!  ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

Can you convey my thanks to Anna Botting and other members of the team for the Auschwitz Memorial Service shown on Sky News this afternoon.It was very respectful and informative .I thought Anna presented the show with respect and gave time to the people interviewed to talk about their experience with dignity. ... View more

I spoke with your call handler Lizzie last week who was brilliant! She promptly sorted out my issue with my WIFI where I believe I was mis sold a product by another Sky colleague but also managed to source a VIP package as I have been a Sky customer for nearly 25 years.  She made me feel valued as a customer and wanted to say thank you. Well done Lizzie! ... View more

I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network.   I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund.  If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .   ... View more

The process for ordering a new remote is excellent.  Really simple to set up, batteries also included - great service. ... View more

I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected ! After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions. Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem. My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going. During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success. Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand. Phil is a real star, nothing is to much trouble and he just delivers on eveything he says. Phil is an absolute credit to Sky, if only Sky had more Phil's 👍 ... View more

I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks. ... View more

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker     ... View more

I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared.  I hope you will be able to give Mair the recognition she deserves.  ... View more

My sky said that they were cancelling my sky for some reason and I called them. I spoke to a person called Kevin. He was professional polite and resolved my issue within a matter of minutes. Thank you ... View more

Openreach engineer, Kyle, corrected a problem caused by a faulty full fibre installation and put us back in touch with our broadband, landline and Internet TV. This involved a reinstallation of the fibre cable. Such a pleasant, kind and friendly representative for SKY whose service and work was exemplary . Very highly recommended for praise? ... View more

I just spoke to a customer advisor named Faraz, the call ended on the 18th of January around 18:20pm. I was meaning to leave feedback at the end of the call, however I accidentally ended the call. I really hope this feedback reaches him as he was super cheerful and absolutely amazing in resolving my problem!  Please credit this employee for his exceptional service, he is truly a credit to the team and is extremely helpful.  ... View more

I telephoned Sky to help with some issues I was having changing from Sky broadband to Now broadband by Sky. I was put through to Michael and he was brilliant. He listened to the problems that I had and explained the reason for them and what he could do, and what I could do, to resolve them. He was very knowledgeable,  polite and patient, a true credit to Sky. I wish that Sky had more like him.  I am now a very satisfied customer as opposed to a very frustrated one. A BIG thank you to Michael ... View more

I spoke to an advisor on Monday evening (I'm sure his name was Ian) as I was having a problem with my broadband installation.  He was extremely helpful and polite and explained the issue I was having (which required a different lead to the one I had).  He arranged for a super fast delivery of the lead, which came the next day and worked exactly as he said it would.  So refreshing to be able to call for support and get exactly what was needed! Thank you - 10/10! ... View more

I had such a positive experience with one of your customer service agents today that I wanted to write in to ensure they are recognised for their excellent customer care. I called the Irish number just after 9am on the 15th of January regarding our broadband connection not working, my call was answered immediately by Tobi. Tobi was incredibly polite, knowledgeable and efficient. Although they were unable to fix my problem during the call, they completed several tests, identified the fault on the line, which was logged and a request submitted for an engineer, all done in less than 15 minutes. This was by far the quickest and easiest experience I've ever had when calling sky for support. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. ... View more

I just wanted to make sure Mimi got the recognition she deserves for being such an asset to the support team at sky.  I had an issue where my Netflix account on my TV was in a different language and had passwords on- turns out my account had been hacked, and Mimi helped me step by step to fix this, gave me the number for Netflix to contact them, and then arranged to call me back to help secure my sky account for extra peice of mind. All the way through the call she remained positive and kind, guiding me through the process patiently.  I work in marketing and it's very rare to come across people like Mimi who quickly and efficiently solve a problem with a smile.  If I could buy you a box of chocolates I would- thankyou so much for all the amazing service and help, you really reassured me during a stressful time realising I'd been hacked.  ... View more

I have just spoken with one of your advisors (Martin).  Initially I was calling out of anger and frustration on account of sky restricting my services and still not resolving an issue with another account. This was all pertaining to my father passingp away and recently my wife passing away and so a payment wasn't made. Martin was simply excellent. Very understanding and I came away from the phone call reassured and you should be aware that you have an incredible asset for your organisation in Martin.  ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.   ... View more

Had to ring sky this morning re a problem on my sky stream puck. Excellent friendly assistance. Was honest that the fix should work but might not and a new puck might be required. Stayed on the line for a long reboot/ reconnect procedure . And it did work! Didn't get / don't remember his name unfortunately but very impressed with him.  ... View more

I contacted Sky move and spoke with a lovely employee called Maggie. She was able to sort out my home move and even managed to save me some money but putting the broadband into comparison.l meaning I would pay the same price not the £10 increase. She recognised that I am a Sky customer and have been for the past 6 years and thanked me for taking Sky with me. She went above and beyond and was very cheery and polite throughout the call. Every aspect was thoroughly explained and she made the entire process seem effortless.  We need more Maggies in our community!  This employee deserves a bonus and is an asset to Sky! Thank you!  Abby ... View more

I'd like to start by saying OMG what a lovely chap I spoke to today. Liam could not of been more helpful, he was very talkative putting me at ease straight away, extremely  knowledgeable and explained every detail in a way I could understand, which I was grateful for. He told me the process of what he was doing and he even said he would text me in 2 days to let me know how it was going and call me in the n next 7 days to let know all is complete. I which every customer service department offered this kind of service....the world would be a happier place. Make him a role model for future employees I say 😄😄 my surname is Morgan at Lansdown House if you need to look at my account as to who I spoke too.... ... View more

I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees. ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

Hi @Gavin   We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6  slot as we had appointments in the morning. The  outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID.    I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution.  She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone.  Thanks & Best wishes to Leilla (Sheffield office)      ... View more

We have recently changed from BT internet to sky (we already have sky tv). You got my bill down already but I called as have no internet in my kitchen, whoever I spoke to gave me another deal beating the already good deal and now you are sending me a booster to deal with the lack of internet in my kitchen. Brilliant customer service and fantastic team members who helped with this. I can't remember their names but they definitely deserve recognition for being the best customer service I have ever spoken to. So a big thank you  ... View more

Firstly a great big thanks to Gareth from Wales, what an absolute joy to deal with, from start to finish nothing was too much trouble, an excellent employee, did what he said he was going to do, and got on with his job, you need more Gareths in your company.    Your call centre overseas had no clue, as always, even saying I hadn't paid my bill, in fact I had been billed twice for the same thing, I know they must be cheaper to employ, but what's the point if they get everything wrong, and it's every time the call gets through to them, I dread the accent, and try again until I get a UK voice. Gareth top man, you will be in charge one day I'm sure of that 👍     ... View more

I just wanted to say a massive thank you to the second advisor I spoke to on the phone yesterday 02/12 about changing from sky stream to sky Q, he was amazing! so helpful and was patient whilst dealing with the switch and finding me the best deal   THANK YOU! ... View more

Shout out to Reshuan!   I'm not sure where this guy is based in India or if I have his name spelt correctly however I have to say given the general support space he put sky up there this morning and looked after me with a continued new contract.   Keep doing what you are doing as it makes the heart of the company turn over more positively the way it should be by supporting it's products and customers alike.   I always leave room for improvement and every day's a school day so I'm giving Reshuan a good 9 rating out of 10.   Support is key if you do it right. Communication is first as it sheds light.   Thanks and regards for this morning.   Richard  ... View more

After struggling with my new phone as a new sky mobile customer i reached out over the phone and was talked to Zeba. she was very friendly and helpful and even made me laugh. She had never encountered my problem before and was able to quickly and efficiently solve it for me. It was very relieving and the most prompt, stress free, helpful mobile  customer service phone call  i've ever had.    Thanks to Zeba!    - thankfully from Verity  ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

I was very pleased with your operative Meza yesterday when she sorted out a new package for me. A lovely telephone manner and I promised her 11 out of ten!  John ... View more

After a very frustrating morning trying to get my query dealt with I was finally through to Sean. what an absolute credit to your company. Totally understanding, friendly and eager to help. ive been with Sky for 30 years and its staff members like Sean that reaffirm your belief in the company Excellent service.  Alan Graham  ... View more

Hi, I just want to say a huge thanks to lori for all her help today. Not only did she help me with my bill but was also very understanding about my situation. Thank you so much. ... View more

Thanks Mark for your help with cancelling my policy! You made what I thought was going to be a nightmare today a simple 10 minute call, and sympathised with me about having to move back with parents haha! Great customer service and thank you again! 🙂 ... View more

Been having an issue since signed up for sky unable to connect to broadband on a certain tv, after being passed around a lot and being told it was a tv issue (being put through to Samsung for 40 minutes) I finally got through to a tech guy this morning I think he said his name was Reece. He knew exactly what my problem was and how to fix it straight away! Plus was so nice and friendly to chat to on the phone! I was going to cancel my sky subscription if this issue wasn't fixed so I think he deserves a thank you! ... View more

I spoke with one of the trouble shooting team at 8.30pm today as my Sky Q box wasn't working.   I thought I would be met with an out of hours message but was pleasantly surprised someone was available to help me.   I regrettably didn't catch the person's name but he was really helpful and managed to fix the issue.    I was conscious of the late hour but nothing was too much trouble and he helped me through step by step and managed to explain it to me (I'm not a tech savvy person) without being condescending.   Really friendly service - and now my box works!   Thanks to whoever it was for being so lovely and helpful even at the late hour when I'm sure you're dying to get home!      ... View more

I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby.  GL Norwich. ... View more

I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands.  Thanks again!  ... View more

Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards.  However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey! Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options. Therefore, ask if there's another way ... with Thanks for any suggestions! ... View more

I was put through to Ethan in customer services  after an unsuccessful call with another agent.  Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted.  Thanks again Ethan, much appreciated 👏    ... View more

Called this morning about my phone and was given excellent service. I asked about my out of contract TV subscription and was again pleasantly surprised by the excellent help and attention I received. The lively assistant  managed to find me an improved service, no change to my tv package and a reduction in my subscription! Brilliant  news for a couple living on pensions! Thank you, Sky team! ... View more

I misplaced my new sim card and called in this morning.  It was no bother to the assistant  on the phone who sympathised with me and assured me a new sim would arrive in a couple of days. Excellent service and courtesy. Thanks ... View more

I would like to thank Syeda Farhana Begum for the quality of service she has provided me on my return to Sky. Her knowledge, patience with me setting the account, the clarity of her voice and general phone manners were second to none. I can't speak highly enough of her approach to having me returning to use your services. So a massive thank you to and Sky for employing this calibre of person in your sales dept. Thank you. Jose Ascensao ... View more

I would like to express my thanks to Liam who dealt with, what was a complaint about sky. When I got to Liam, I found his approach to be extremely understanding of my case and very professional in his approach.   I first interacted with Liam on Friday 10th January and by Monday the 13th, everything that he promised on Friday for my new contract was in place.   We need more like Liam to interact with members of Sky. It does make the subscription more bearable, Thanks Liam for the good work.👏   Alain     ... View more

Just wanted to give Dylan @ Sky a shoutout, he has been ever so helpful with my policies and moving me over comfortably with Sky Mobile.   Worked out better than expected for a 1 year contract.   Week made and all data i.e. phone number transfer he did for me over the phone via E-Sim.   Thanks again!   Michaela ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

I spoke to a lady over the phone today to make changes to my plan. She was so friendly and kind. She couldn't be more helpful; she explained everything clearly and  got things done quickly and efficiently.  ... View more

Hi, Thank you for giving me the best advice.I can;t remember your name but hopefully this will reach you 10/10 ... View more

I would like to really thank Ryan Evans in Glasgow who has been really wonderful in solving my broadband equipment and setup issues. He went above and beyond, making sure that things were moving as speedily as possible and checking in on a regular basis to ensure it was all moving according to plan. His dedication and care were very much appreciated on our end.  Please give this young man a raise, he sure deserves one! ... View more

Lori was really helpful. She went through my sky package in detail and got me the best deal available. Very thorough and took her time. Thank you Lori.  ... View more

Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.  ... View more

Thank you Raj so much for all your help yesterday. He stayed with me whilst I connected to Netflix, when I was looking for my password for the site, ( which it took me a short while to find ). Nothing was too much, and I would say it was the best customer service I've ever received, from anywhere service, I contact.   ... View more

I would like to thank Martyn, from Leeds HomeMove Team. Just hang up the phone with him. I'm moving houses for the first time and he made the process fast, convenient and professional while being friendly in his manner. Could not have asked for a better man for the job, being patient in explaining everything. Cheers buddy ... View more

Spoke to a gentleman called Dan this evening 17:28 02/08/24, in regards to upgrading to sky stream, Dan was really professional with everything, he came across a couple of problems on the account due to moving house, but he resolved it and managed to upgrade me, I was really pleased with my experience this evening thanks to Dan,  ... View more