Send Thanks to Sky

On recently moving and having to change from SKY Q to SKY Stream - The whole episode was a disaster. After 24 years as. SKY Customer I had decided to use my 31 day period to cancel and move to Virginia Media. i was very lucky on 26 March to be put through to Alex in your South Wales Centre. Alex immediately understood why I was so unhappy with SKY. He sorted out my contract, advised me with streaming issues, and helped me with how best to use Sky Stream. This was top class customer service and help, the opposite to my earlier experiences in March. So big thank you Alex I am staying with Sky. ... View more

After losing all hope with sky over the past with my issue of being overcharged for 5 months, I was put through to Mustafah at the Glasgow call centre today, who listened to my issue and is dealing with it. He was lovely and kind on the telephone, understood my frustrations and most importantly listened. I would like to give him a huge shout out as after being given the run around by sky over the past week my issue is finally being dealt with appropriately. Thank you Mustafah  ... View more

I signed up to Sky Glass today. I spoke to a man named Garrid/Gerrad. Apologies if I spelt the name wrong. I was really made aware of everything in a really easy and friendly way. Any questions I had he had no issue in answering and helping me talk through things. Honestly, best customer service advisor I have spoken to. Thanks so much!  ... View more

I spoke with Ellie on 30th March between 10–11am regarding an issue with our router, and I just wanted to say how absolutely fantastic she was.   From the moment the call started, Ellie was calm, patient, and incredibly easy to talk to. She walked us through the issue step by step in a way that was clear and reassuring, and had everything resolved so quickly and efficiently – completely stress-free.   What really stood out was her excellent people skills. She was friendly, personable, and genuinely seemed to care about helping us, which made a huge difference to the overall experience.   On top of resolving our issue, Ellie also went above and beyond by reviewing our account and letting us know our contract with Sky was ending. She talked us through our options and secured us an amazing deal, including Sky Sports – which, as you can imagine, has made my fiancé very happy!   Ellie is a real credit to the team. Thank you for such outstanding service – it turned what could have been a frustrating call into a genuinely positive experience. ... View more

I had an on going refund complaint, from December 2025 until I spoke to Matthew I.d. MBS 452.He listened, empathised and got down to solving our issue. He was patient regarding things we had to upload, always contacted me when he said he would, he determined the issues of the switch over that hadn't been done,gave information to his line manager. Finally just over a week ago he rang to say all was resolved, I'm so grateful for the day Matthew answered my call, and finally helped, he was very polite, professional , and very pleasant. He was a pleasure to talk to.   Thank-you   ... View more

I just wanted to send a message to say thank you to Leanne for helping me activate my Disney+. She was so polite and patient and also helped me save some money on my subscription. If you do bonus payments or gifts please consider Leanne she is an asset to the Sky team and an absolute pleasure to talk to. ... View more

Big thank you to Faizan, who helped me earlier to get a great deal on broadband and tv package. I had spoken to his collaague on Monday and unfortunately a lot of what was promised was untrue. However, after speaking to Faizan, he sorted everything out for me and was very polite and clear in his communications.  I hope that all sky operatives can learn from Faizan. 10/10!  ... View more

To Kathy who works in Parkhead Forge Sky shop. The sort of person who does evrything they can to help. I was no help to her as I hadn't brought anything useful to help her but she got everything set up that was required. If all employees were like her modern firms would have betterreputations. Thanks Kathy from H. ... View more

Hi,   I would like to provide my gratitude to your team member jack at sky Newcastle  , I believe in the cancellations department .  for reference he handled my case Wednesday : Thursday 25th to 26th march 2026   He was a pleasure to deal with from beginning to end . Over a few calls and two days, regarding the situation he did a great job and made an impression on me as to the levels of customer service provided by your company, and his personal dedication to getting a resolution .   he made quite a stressful situation much easier to deal with , you should be proud to have such a man working for you and I hope you can award him something for his work. I'm sure I'm not the only one who he helps with this level of professionalism .   thank you Jack, ... View more

I spoke to Joshua on the phone regarding my tv deal. He was extremely helpful and friendly and I left the call feeling happy as it felt like he went above and beyond. I just want to say that he has provided 10/10 customer service. Thank you.  ... View more

Thanks Marvin for sorting my issue so quickly and efficiently 10/10 .( life saver) You forgot to send me the feedback email . ... View more

Hafiza Noorain answered my phone call when I contacted Sky Customer Services. I am moving home and the online process was changing my plan and would not allow me to ask questions. Hafiza was knowledgeable, very helpful and polite and she booked my moving home services in on the day I wanted, with the current plan I have.   I wanted to recognise Hafiza as an AI system doesn’t work for everyone. I am autistic so speaking to a human helps. ... View more

Many thanks for setting up the broadband without any complications and it was done within 1 hour  ... View more

Spoke to a very helpful friendly yet professional  gentleman called Leonard (but likes to be known as Martin) from the Loyalty Team. He took the time to sort my issue and explained everything thoroughly and left me with an excellent package. Such a pleasure to speak to him. Thank you Leonard. You're a breath of fresh air.  ... View more

We would like to say a massive thank you to Brian! We had endless difficulties signing up to Disney plus which is now part of our Sky subscription.  For days I've been trying to connect to it myself, but this evening I gave up and phoned Sky for help. We were connected to a lovely man named Brian and he too had difficulties. We were on the phone for over 1 hour trying so many different ways but nothing was working. Eventually Brian's determination paid off and he did it! We are now connected and enjoying our Disney subscription. Thank you Brian! ... View more

A special shout out and many thanks to the fantastic Sky engineer Abdizammad who visited on 17th March 2026 to sort out our lack of broadband.  He came back three times that day to check if it was up and running.  We messaged him the following day to advise it was still not connected and he followed this up with the engineers working on the job and service was returned on 19th March.  This was above and beyond as it was actually his day off, and we are very grateful to him for his help. ... View more

On Tuesday I rang Sky CS for the fifth time in two weeks to get a grievance sorted. I was in the mind set of cancelling  my Sky subscription  and moving to Virgin. At this point I had spoken to five CS staff plus the guy who originally sold me the Sky Glass package.   I got through  to CS give my details, the guy asked for two minutes so he could read my notes. He read the notes and OMG he came back on and was great. He apologised  for the shocking service I had received raised a complaint,  explained what he was going to do rectify thebproblems i had, time line involved and a promise he would deal with this personally. I was sceptical as I had heard this five times before with no call backs and no follow up action.    While I was on the phone I got an email with the complaint number. This was at 0940. After twenty minutes we hung up, with a promise he would ring back the next day. Still sceptical I thought "lets see how this goes"    At 1700 Tuesday afternoon he rang back informed me he had sorted the billing issue, had a manager listen to the sale call and they had found in.my favour, I had been miss sold the sky glass nd he rectified the problems I was having and sent the second glass puck out.    Seven hours start to finish this guy sorted everything out that five  other CS Staff hadn't bothered doing.    The stress and anger of the previous two weeks forgotten about because one person did their job right. Did his job exceptionally right.   So thank you so much. I hope this little note of thanks finds it's way to his and his managers in box because he should be reconsider for his work. It was excellent.    Tony Gibson a very grateful customer   ... View more

I want to thank Faiz for sorting out my problem very quick. Was nice to  deal with . 10/10 🙏🏼 ... View more

Hi Sky  I just wanted to thank Sky F1 for the lady British commentator's currently presenting on the Sky F1 coverage. The insights into technical details and team tactics from Bernie Collins and Jamie Chadwick are excellent. Supported by Rachel Brooks's in depth interviews with the drivers at the moment. I am especially looking forward to the return of Natalie Pinkham to the paddock in Japan to join the presenting team. Well done Sky we need more women in F1 and this is a good start! Sandra ... View more

I think it's fair of me to say I had little hope of getting fiber installed on my property 12 March....after it being attempted in 2024...and at first it looked that way...but due to the diligence of your engineer, ' Ben' ( Ithink his name was)  ...he called all his resources and other professionals arrived ..they never gave up...it was amazing I thought I'd get the knock ..sorry not happening ...but after what seemed to be a nightmare for them ..they finally broke through and I am connected...I want to thank all three for determination and not giving up...it was cold and windy but all was done  with good humour ...I hope you find all three and thank from me and give those guys a bonus!🤗 ... View more

Contacted customer service to ask if they could help with the cost of my subscription. We were both pensioners but my wife passed last September, which meant I lost the income from her pension The advisor was very sympathetic and polite, and eventually was able to offer a reduction which was gratefully received. ... View more

Good morning, I wanted to share my recent experience with sky. My sky had been crashing so they booked an engineer visit. Tuesday 11th NW10 8-10am. So my visit started with a telephone call from a lovely cheery female voice saying she was on her way (never happened before unless late) then when she arrived I was blown away by her bubbly personality and how engaging she was. We had a good conversation about what was wrong and she fixed everything. This visit was especially lovely for me as it was very comforting to have a female as I live alone. Not that male engineers are not lovely but for me this was perfect. Thankyou my lovely (sorry forgot your name). You were amazing and thankyou for your empathy and your cheery personality. You made my day.  ... View more

Had a problem with Sky mobile for over a month now all the advisors told me wrong promising me I would get a call back 5 times but nothing  , fang this morning to cancel my account speaking to Delaine told her my problem and she resolved it in 30 minutes,she was marvellous now why didn't the other advisors be like that ,she is a credit to Sky she is one of the best I have dealt with and I have been with Sky 26 years ,I would give her 100 per cent ,first class to Delaine  ... View more

Your Engineer call to my home address this morning to fix my sky q mini box. He rang me prior to arriving giving me a time he would be here. When he arrive he was very courteous and professional. He  explained to me what the fault might be abd proceeded to the repairs. I can't thank yourselves  si much for employing an Engineer who knows his job. James ... View more

I would like to give a well done to tia. She was very paitent during the whole call. She never gave up with solving the problem and was willing to try everything to get our sky q box working. She was very chatty but professional at the same time. Was lovely to be able to have someone who understood exactly what we needed help with. And able to offer the right support. Was especially lovely as considering it was late on a Sunday evening we was able to solve the problem. Best service we have ever received. ... View more

I never received a survey to complete but wanted to leave feedback 10/10. Despite contacting Sky 3 times to cancel engineer visit today, James arrived and we decided to go ahead and change over to sky q. What an amazing member of your engineers here in Glasgow. He was so friendly,  helpful and explained everything and never rushed us if we asked anything.  Extremely tidy and chatted away throughout his visit. He even stopped his van as he was leaving as saw our door open and thought there was a problem, there wasn't, I was just heading out.  Please pass this on to his team leader or to James himself.   ... View more

I have had numerous problems with services provided by Sky and discussed same with multiple call handlers who seem to either not comprehend what the issue is or, if they did comprehend,advised me that it will be escalated to a manager and l will receive a call back which never happens!! Shocking customer service care and no one apparently held to account. I work in the medical profession and if my attention to patient care was at the same level as sky call handlers l dread to think what would happen! . However, l wish to highly praise a representative from the Cancellation team based in Wales ... his name is Owen ( major Tom to ground control ) . He is friendly, professional and, most importantly, knowledgeable and helpful. He is the only person out of the huge number l have spoken with who actually resolved the problem for me ... l was honestly going round in circles and about to leave Sky after many years . So well done Owen and thank you - Sky really need to use you as an example of how customers should be managed !  ... View more

I called to cancel my TV subscription where I was transferred to Ikran, she immediately was very helpful Ikran wanted to make sure I was made aware of my options and explained everything so clearly, before I made my decision. After an amazing call with Ikran I decided to keep my TV subscription. I would like to say a special thankyou to Ikran for being an amazing Agent with suburb customer service, she is kind  understanding gives you her time you dont feel rushed to make decisions, she is an absolute asset to your company and should be recognised for how amazing she does her job. Thankyou again Ikran.  ... View more

Called in today to ask about access to an App & query billing. Annette was very informative & helpful with advice to pursue further changes to my Sky bundle providing a contact number once I had time to consider all options. ... View more

Thanks to Rangella,  and the first lady who helped me with my enquiries today, a very  satisfactory outcome, regards  Esther ... View more

I spoke to Doireann on 6 Feb at 12.26m. I am so late sending in this feedback but I wanted to pay praise to Doireann who was exceptional to deal with. I say exceptional as she was so professional, warm and efficent in helping me with a complicated matter of adding a separate TV account (one that is in my name but it is for my 86 year old Dad in a separate location to me). She added this onto my main SKY account. She was just brilliant. So much so that a month later when I realised I had never sent in the feedback that I insisted on coming on here to pay her praise. Give the girl a raise I say 🙂 All joking aside she should be acknowledged for her great service. I really hope you can track her down and that she gets this feedback. Thank you! Dervilia ... View more

I called Sky today to discuss my package. The agent was most helpful and explained the options in great detail. She was also cheerful amd friendly. I was expecting a survey after the call and want to give her the recognition she deserves but I didn't receive one, so I came on here to say, thanks! ... View more

Thank you so much for your help today I can't tell you how much you have made my day being disabled the TV is a link to the outside world for me so once again THANK YOU  ... View more

I rang Sky yesterday morning regarding my Bill & the lady transferred me to a helpful Irish agent to deal with my query. I didn't get his name! He had fantastic Customer Service, & helped me with my Bill to update my Sky package with Netflix. He handled my query with kindness & understanding, he went above and beyond. His a credit to your Company as it was the quickest phone call I had to get something resolved with such professionalism. Thanks Again 😊 ... View more

made several calls and eventually spoke to Pam I believe in the returns dept. knew exactly what I needed and was very very helpful,  and deallt    with the problem ,a pleasure to talk to her, well done Pam  !! ... View more

I would like you to commend one of you staff at the sky shop on market st arndale centre manchester 02/03/2026. I don't know his name but to give you a clue he is of African decent and he is taking his family on holiday to Newcastle soon!. He went up and beyond to help an old man with humour politeness and professional help to solve a problem. With tanks. ... View more

I would like to say Thank you to Jeet who explaIined me all the details about my Sky broadband in a professional way! Jeet is an expert in his work! Also Jeet is very patient and friendly! Thank you, Jeet! ... View more

Luke took ownership of a complex issue I had been trying to resolve with sky for weeks. He was understanding, listened, had a great attitude but most importantly he called me back when he said he would (twice) and went out of his way to investigate and find potential solutions and ultimately resolved the problem. Luke has a lovely way about him and not only is he the best advisor I have ever spoken to at Sky but the best of any company. I haven't stopped singing his praises to my husband, friends and family since. Please track down Luke and send him my thanks again. ... View more

Hi, I would like to say a big thank you to tania for her help with my broadband yesterday, she is a great asset to the company 😊❤️ ... View more

Shane came to my house today to sort out our broadband. Not only was he professional his sense of humour was incredible, myself and son were in stitches of laughter 😆 what a pleasant change as people like Shane are very rare these days. What an amazing member of staff he is. Please make sure he receives the recognition he deserves. 27/2/26 ... View more

I would like to thank Kevin Joshva in Retention/Cancellation department for his help on 24th February. He resolved a long drawn out problem which had been causing me a lot of worry and stress. Kevin was patient, understanding and efficient at resolving the issue. He provided excellent customer service and is an absolute credit to your company. ... View more

I would like to thank the Customer Support Advisor and the Engineer who recently sorted out a problem that we were having with our broadband speed and the issues with our viewing.  Both the Advisor and the Engineer were thorough and efficient in the resolutions of the problems. They were both courteous and expert in addressing our problem.  This was a case of excellent and efficient customer service, and we would commend both for their manner and their diligence. ... View more

After experiencing multiple issues with Sky over the course of a month, I finally spoke with Neil  and within an hour he had resolved everything. From the start, he really listened and understood that my journey with Sky had been a nightmare from day one.   His empathy, patience, and genuine willingness to help completely turned the situation around. What had been a very stressful experience became so much easier thanks to him.   Thank you, Neil, for being so understanding and supportive. You are a real asset to the company, and it’s because of you that I would consider Sky again in the future.   Thanks Henri!  ... View more

Thank you, Fiona and Kristina for sorting my problem. 5 stars to you both. ... View more

Big thanks to Sue (hope that was your name), lovely Scottish accent, spoke with me around 16:30pm today (25/02)  on the phone, they are in the account cancellations team. They helped me make some amendments to my account. They are really friendly, helpful, and we went a bit 'off script' and had a giggle. Dealt with some technical problems without sounding frustrated and knew what to do to correct them. A big asset to your team, made the process really straight forward and was able to understand my needs. Would be lovely if they could be recognised in whatever way you can. ... View more

I was on a call today with Mags. She was amazing. She was so calm, understanding and helpful. I have a neurological problem and need extra time to process, she was fabulous. I want to shout out to her for her great work. She made me feel calm as I was quite anxious about the call and worried about possible questions. Thank you  ... View more

Raduslav supported me today with a billing issue and I wanted to formally recognise the outstanding service he delivered.   He resolved the problem quickly and efficiently, explained everything with absolute clarity, and provided a level of detail that gave me full confidence the matter was properly sorted.   He was professional, friendly, and proactive throughout the interaction. It’s rare to experience customer service that genuinely exceeds expectations, but Raduslav absolutely did.   A real credit to Sky — please pass on my sincere thanks.   24/02/2026 - 18:44 ... View more

Spoke to Akeel today  (24th Feb 14:50pm)  regarding my Sky TV and Broadband package.  He was very helpful and efficient and answered my questions clearly. Nice to have a positive customer service experience via telephone for a change! ... View more

I wanted to say thank you to Joanna (agent ID JST70 in the GST team at the Livingston centre) for her help yesterday untangling and resolving some really tricky billing issues. It makes so much difference being able to speak to someone and work through things together, not just have an email tennis match with generic responses to complaints. She was really friendly and good humoured, as well as good at explaining the charges and resolving some credits. Being able to speak to her yesterday is the reason I'm still a customer today! ... View more

Recently I was unfortunate to of lost my father to cancer. I had to deal with a lot of services and companies for my mum. Sky stood head and shoulders above all.  The customer services employee  dealt with all of the issues involved with compassion and understanding.   This made a difficult thing to do so much easier.   ... View more

thanks  ... View more

I had Craig and Paula come to my house on Wednesday as my broadband had stopped working. The whole system with the mini boxes had been a nightmare for months, unable to pause, constant freezing, error showing no connection. I had gone on MySky and had attempted multiple times to follow the steps. I also kept calling but the virtual assistant would just send me a link that didnt help. I finally managed to speak to an advisor who sent out a sky max hub and booster. This just made it worse and we lost all streaming apps on the main box and not even a signal on the mini boxes.   I couldnt believe how complicated the whole system was. Craig did not stop working for over 3 hours trying to get everything up and running. I was so impressed with his commitment and skill set. He was not going to leave until I had everything Im paying for.  He must of got his steps in that morning just in my house. His patience was impressive and I felt so relieved to have an engineer like him to come to my house as I knew he wasn't going to stop until it was resolved. Paula kept me up to date with progress and showed me how it works and reset my MySky app. She gave me lots of tips.   I think Craig and Paula represented Sky as a company that cared, a company that have only the best engineers and a company that valued long term loyalty from me as a customer.   Please pass on my thanks and gratitude.    ... View more

Thank You so very much to the Gentleman who helped me on Wednesday, sadly I don't have his name even though he gave it to me. I had lost my phone and he suspended my account, helped with selecting a new phone that met my usage/needs and not just selling me a phone,  sorted my new contract.    ... View more

I called tonight to transfer my plan over to yourselves and my customer service advisor Aaron was a pleasure to talk to. He got everything switched over seemlessly and was polite and attentive. Thanks again Aaron!  ... View more

I moved house a couple of weeks ago and have had real problems in getting my various Sky services billed correctly following the move.  I spoke to four people at the weekend and finally on Sunday got put through to Reece (in the Broadband department I think).  He understood the problem straight away and said he could probably sort it out but he needed to speak to someone else before he could confirm definitely so he would have that conversation and ring me back.  He rang  this morning when I wasn't able to answer the call so he rang again this afternoon and he'd sorted out the problemfor me.  Genius, he should be employee of the year, truly excellent customer service when someone appreciates that there's a problem, promises they will try to sort it out and then actually does what they say they're going to do.  I hope Sky appreciates him. ... View more

Thank you Rounak for your help you are a credit to SKY 👍 ... View more

I was having issues with my gigafast plus hub not showing up on the app after endless phone calls for 5 days would like to thank the amazing Jodie at sky customer service who listened to my problem and went above and beyond to resolve my issues and as promised rang me back to check everything was working ikng ok Sky you have a pure diamond on your hands there she was amazing and definitely deserves a pay rise thank you jodie ... View more

I've had five conversations with various people at Sky over the last two days.  I moved house recently and suddenly my bills were forecast to increase significantly although I'd not been told that my contract with Sky would change because of moving house - and I think therefore changing broadband providers - and that I would lose my existing deals on broadband and landline, despite the fact that my contract with Sky runs until May 2027.  I couldn't understand how Sky could change my contract unilaterally and was shocked that no-one told me that it would happen. I spoke to five different people about it over two days and none of them could help but eventually one of them put me through to Sophie - I don't know what deparment she was - maybe broadband, possibly customer complaints? - and she was brilliant.  She has seemingly managed to restore my contract, for which I'm hugely grateful.  Sky should be proud of having such a very good person dealing with customer service, it makes a huge difference to the way I view Sky to be able to speak to someone who was willing to listen and to help. ... View more

Just wanted to give thanks to Angela (maybe not her real name) who helped me today. She spent many minutes helping me with my router speed....we got cut off after I reset my router....she was super helpful and polite. ... View more