Send Thanks to Sky

Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.   ... View more

Rang up on 5/11/24 spoke to a guy called Michael who went above and beyond to sort me out with a new contract for the new iPhone 16 plus and I have to say I've never had a more pleasant experience I just wanted to throw my money at sky if you record calls I advise you go back and listen to that one as I had tears dripping down my face the guy needs a bonus or a reward of some sort for exceptional customer service skills. Hope he's the one I get when I change my broadband provider ... View more

Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response.  When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help.     She was chatty and super friendly and actually made the experience far easier. Sky need to employ more Lori's!!   She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes.   Lori is a credit to your company.    If only customers could speak with her on each occasion, it'd make the process far easier and slicker.    ... View more

Thank you so much to George (I hope I got that right) for all his help in finding me the best deals when I was renewing my contract. I've worked in a call centre & I thought it was pretty bad, but this job would probably drive me insane. Well done to him - it must be so boring reading the same contracts over and over- but he was warm and friendly throughout. I hope he is paid well for it.  Thanks again!  ... View more

Would like to send a Big Thank You to,Sol for helping me with my Sky package. You went above and beyond with your patience and politeness. I understood everything which means a lot!!!. Many Thanks Sol. From Deborah.                ... View more

I spoke with a lovely staff today (04.11.24) at around 1pm. He was very helpful and polite an absolute credit to the company. Name on account is kellyann cooling  ... View more

I called today as my elderly Father was due to have an Engineer visit as his Sky TV was not working. Unfortunately, he is suffering from some memory issues and when the Engineer rang in advance of his appointment, my father was unable to answer his questions and so the visit was cancelled.   I called and was passed around a few departments until I was connected to Simon (removed) in the Accessibility Team. Simon listened carefully to the issue and went above and beyond to contact different departments to try to rebook the appointment. Once that had been booked, Simon ensured that there were notes for the Engineer explaining that my father may appear a little confused, and providing my contact number for any problems.   I really felt that Simon empathised with the situation and wanted to do as much as he could to ensure the Engineer visit goes ahead smoothly tomorrow. Once the appointment was confirmed, Simon took the time to talk me through how to provide the Power of Attorney documents to Sky, he applied the 'vulnerable customer' marker to my father's account and provided me with the phone number for the Accessibility Team.   Simon was the 4th Sky Advisor I spoke to on my 75 minute call today, and I was impressed with how he took ownership of the problem and was tenacious in finding a satisfactory resoloution. You don't often get customer service that's worth writing to the company about, but I did today and it made a fairly stressful situation a whole lot easier to deal with, so thank you Simon!     Moderator note: Removed personal/identifiable details ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

Thank you Mark for organising the doorstep exchange on our SkyQ box and going out of your way to get it to us the following day. Thanks to you we are back enjoying our Sky viewing. Much appreciated. Steve ... View more

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23 ... View more

Thank you so much for your help setting up my sky boxes, tv, e mail etc. You were so patient taking me through everything and getting everything working correctly. I hope your manager congratulated you on your excellent work. Eileen Howarth ... View more

We spoke yesterday to Sohail ( hopefully the correct spelling ) one of the sales team.  He was absolutely brilliant and would like to acknowledge his help in sorting out our needs. Sky are so lucky to have such knowledgeable and friendly staff. Thank you Sohail. ... View more

A very friendly helpful guy called to my place this ween, his name was Ian and he was a Sky engineer for Cork. He was bang ontime, he was actually a small bit early which really suited me. He called and was very helpful in getting my Sky to work. Vert efficient, very compassionate and very helpful. Even explaining the remote control properly to me. Thanks for sending such a decent man to my house.  ... View more

jeremy woodrow (diamond customer) I would like to send a thank you to Amber on the the mobile customer service desk? she was a breath of fresh air, and restored my faith in customer services.  My problem couldn't be fixed, but together we worked out a plan moving forward, which I am happy with.  Her knowledge of your services and systems was very good, which allowed her to help me with my problem.  ... View more

Thanks to Scott at Sky Kiosk in Rushmere, he was very helpful today sorting out my Son's new mobile. He took time, explained all my options and found me a really good deal! I have dealt with Scott before and would no issues recommending Sky@Rushmere, especially Scott!!    Thanks!! ... View more

Don was very professional ,kind and helpful. He sett things up very quickly and was very supportive. Thanks alot Don and very nice person to talk to. ... View more

Penny in customer services is fantastic at her job.  She took on my case a few months ago, looked into all of the issues, consistently followed up with me to see how each job was carried out to see if we were satisfied.   I have never experienced customer service like I have from Penny.  She deserves an award for her efforts.     thanks Penny    ... View more

Absolutely wonderful experience in the sky lounge for Hatsune Miku concert. Every member of staff was lovely, friendly and helpful. All the staff we encountered from door staff to the make up girls providing complimentary face paint, everyone was exceptional. The lounge was beautiful too. ... View more

Evening. I spoke to a couple of agents from Sky today to deal with a technical challenge and also look to upgrade my phones.  I called back and was put through to a fantastic agent called Chris (he was geordie). What a fantastic guy. He was extremely attentive and compete, he dealt with my request perfectly and managed to give me exactly what I was after. He was great to chat with and extremely personable. Give this guy a raise!! I really enjoyed my interaction with Chris, he is a credit to your business and an ambassador for good customer service. Seriously, a great guy.  Thanks for your help Chris. Sky, find more people like Chris. (Call made 14:53 on 26/10/24) ... View more

Today was  on the line with Jay, customer service I think. What a diamond. Sorted out my TV problem and then took on the landline problem that I've had since connected. What an asset to your company. You need more like him. ... View more

I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees. ... View more

The Engineer who called from Sky was fantastic and sorted my problen  with connectivity. She was polite informative and really pleasant. Extremely knowledgeable and explained what she was doing and why.   It is rare that such good service is enjoyed, and Sky do have there critics,however with people like this young lady they should get more positive responses.  I hope my comments reach decision makers in Sky as this lady should progress within the company. If it was my decision she would be a Trainer ... View more

Thank you Sky for showing the Harry Potter movies this weekend, right up until next week!! My favourite movies and perfectly timed for Halloween. Please show them again closer to Christmas! 💖 Also do a Twilight movie showing at some stage, I miss it lol! ... View more

Many thanks to Anika at Glasgow retentions. She went above and beyond from the beginning. Anika was extremely polite and well spoken. They listened to my queries and actually found solutions to help me. I couldn't recommend her service enough 10/10.  My order of sky glass failed 2 to 3 times because of my account which she helped me fix. Gave me offers and compensation for the hassle of the situation. She stayed on the phone for over 2 and a half hours and even tried to reach out to the sky glass line to get things sorted for me but unfortunately was closed at 8 o'clock. This was by far my best experience. Thank you Anika.  ... View more

I had to deal with a financial matter whhich are usually the hardest to resolve.  A ver nice Asian lady was able to quickly deal with the matter which was most concerning me.  Well done! ... View more

Hayley was very understanding for the trouble I'd had regarding my 16 pro max order. She went out of her way to try and help and not even 24 hours after speaking to her I had a phone call from another man at sky (also lovely) letting me know my phone is on its way and due to be delivered tomorrow! Both of them turned around a negative experience into a positive one so thank you! ☺️  ... View more

On Tuesday 8.10.24 I spoke to one of many advisors, due unable to connect the Mini-box & the SQ Box due to network connection, after troubleshooting and unsuccessful an engineer was booked for 17.10.24.  I was very upset on hearing having to wait for 9 days , but was told other customers had to wait for upto 3 weeks which I made me question that I should be grateful for just having to wait for a short period.  I was also told I could call the next few days to see if there had been a cancellation.   I called for the next few days,  again told to do troubleshooting ,  and no chance in date eventually I called on Thursday asking to speak to an advisor to make a complaint and I was told that I could not speak to anyone as there was not a dept and that I should send an email.  I called again and spoke to adviser  PHN21 and explained my situation and was told I was given the wrong information and she was able to raise a complaint for me ( no 3699161869)  The adviser was so helpful that I cannot stress enough how she helped me she even tried to see if there had been any cancellation leading up to my appt.   Once again I would like to say a big thank you to the adviser  who also rang up to find out how my completion of the job had been.  I gave come across many adviser in the 23 years I have been with SKY but this adviser was excellent,   I think Sky should employ more adviser  like PHN21  .  Also the engineer who came on 17.10. 24 by the name of Ricardo was very polite abd helpful .     Many thank.s                 ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

Thankyou ☺️ ... View more

Dear Sky , I wanted to take a moment to sincerely thank Totor/Tutor for all the help he has given me in sorting out my Sky broadband. From the very start, his patience, kindness, and expertise have been nothing short of amazing. Becoming a Sky Gold member felt like a real upgrade, but it was his professionalism and genuine care that made the experience truly exceptional. It’s rare to come across someone who is not only brilliant at what they do but who also goes above and beyond with such warmth and understanding. You took the time to ensure everything was properly sorted, and I’m incredibly grateful for the effort you put in. I’m sure you help many people, but I want you to know how much your support meant to me personally. You’re an absolute credit to Sky, and they’re lucky to have someone like you on the team. He lives in Austria I'm pretty sure! I hope you can track him and let him know how amazing he is. Thank you again, Totor—you’ve been a star! Warmest regards. ... View more

I spoke to staff member Callum O Connell today in relation to my elderly father, who had contacted sky experiencing hardship and wanting to cancel or reduce the cost of his TV package. He contacted Sky last week and confused by the options ended up with another 2 year contract which I felt was contrary to why he had called and had caused some distress as to how he would manage the ongoing payments. My call today was to complain and was put through to Callum. He was so polite, understanding and solved the issue quickly to our satisfaction, he gave us options that were in my Dads best interests and we ended the call satisfied that he now had the services he needs within a budget he can afford. Callum did a superb job and I would like to say thanks to him, he is an asset to the sky business. I can honestly say we would have cancelled our whole contract if it had not been for his help  Thankyou Louise Hancock   ... View more

I spoke to an Advisor called Audrey on 10th October regarding my out of contract Sky agreement. I had initially been ready to cancel as the package had become too expensive.  Audrey was fantastic, she let me know all my options, was very friendly and knowledgeable, and managed to get me a great deal that I was able to afford.  She even gave me a few recommendations on shows.  She was so patient with a customer who isn't very up to date on the latest TV packages and explained everything fully.  We're all to quick to complain but I wanted to give credit where it was due and say a big thank you to Audrey. ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Spoke to an agent at 1058 on 12th October to adjust our Sky package to remove elements we don't use as much to make it more affordable.    Agent was first class, explained benefits, options and costs clearly.    I was happy to extend contract. I hope the agent gets recognition for their efforts. A good training call example .  ... View more

Thank you Tracy for your help, I'm not sure why it took 3 calls to sky before Tracy instantly knew how to resolve the matter that the previous 2 advisors couldn't assist with. Very helpful, very patient and a great asset to sky!! ... View more

Thanks so much to Joseph who went above and beyond to help us with our new Sky package. He was a really helpful and made our experience so easy. We called at 7pm and we were hoping to leave a feedback at the end of the call but we were disconnected. 5 stars from us!  ... View more

Big big thank you to Neil who done a brilliant job and a really nice person  ... View more

My thanks to all the Sky employees (home and abroad) I pestered about my sim failing to work. I thought I was going to have to leave Sky Talk and even requested a PAC code .... for 3 days I talked at least once a day to Sky staff and even got the escalation team involved ... but it was all solved when I was advised to take out the old sim and replace it with a new one.   All I want to do in this email is give a big thankyou to all . I'm sorry I do not recall individuals names. ... View more

Andy in the customer service team was very helpful today - very calming and patient. He was Scottish, if that helps you track him down! Thank you 😊  ... View more

Just wanted to actually leave some feedback for the lovely engineer that attended today to sort out my satellite dish, he had the problem sorted within minutes and was such a friendly, decent guy! Hope he gets this feedback because he truly deserves it. Such a decent bloke.  ... View more

@Loriyou are amazing!! 5 days of waiting 5 phone calls to support and nothing moved on.  Chat to you about the problem (and great discussion re Harry Potter 🤣) and now all sorted. Thank you thank you thank you!!  ... View more

The advisor, Ace, was very efficient, polite and friendly and is an asset to the company.  His English is excellent and a credit to him  ... View more

Fantastic service provided by Amy. I called with a technical issue relating to Sky Q which Amy sorted, she went on to review my account and tailored it more to my personal preferences whilst achieving a saving on my monthly subscription. This is what great customer servoce looks like, thank you Amy! ... View more

I like to take the time to thank Dan in customer service who with his patience and clear and precise step by step guidance helped me solve my streaming problem. Well done Dan ! ... View more

I've just come off the phone from one of your customer service ops, her name was Natalie. I was ordering an iPhone 13 for my daughter's birthday and she could not help enough. She was super friendly, clearly knowledgeable in her job and her customer service was outstanding, she has even arranged to call me back and set everything up with me. I'd like for you to track her manager down and let them know how awesome a team member she is, she's certainly an asset to Sky ans she deserves a bonus. To help you track her down, she had a lovely Georgie accent, helped me with my call on 30th September at approximately 2pm and the call was regarding the order of an iPhone 13. ... View more

Dear Sky , I called Sunday morning about 10 am concerned about a transaction in one of my card accounts. I spoke to Lewis from Newcastle who couldn't have been more helpful and understanding. Very quickly he was able to reassure me and my concern turned out to have a simple explanation to do with a subscription to Paramount + . Lewis was polite , kind and really understanding and also mentioned a couple of offers that I will be looking at . I wanted to let you know how impressed I was with Lewis and the service he provided . Something I was genuinely worried about was sorted quickly and with professionalism. Please pass on my thanks - he is a great asset to the company - Paul   ... View more

HI, I have recently upgraded to full fibre with Sky following the end of my previous contract. The internal works to my property carried out by OpenReach went ahead as planned but the installation was halted due to a blockage with the external ducting preventing the cable from being pulled through. Unfortunately OPenReach have failed to turn up 3 times when they have been booked in meaning I have had to contact Sky complaints several times.  Every member of Sky staff I have spoken to has been so helpful, professional and eager to help. I really rate their level of service   Thank you to all those I have contacted ... View more

Just wanted to say a massive thanks to your Sky Engineer Jamie in Dundee who visited us this morning. Super friendly and knowledgable and has fixed an issue we've literally had for years! Lots of helpful tips and cut through all the jargon I've came to expect from Sky which was very refreshing! Great customer service 😊 ... View more

I'd like to say thank you to the young lady that dealt with my telephone call on the 26th Sept 2024 approximately 9.00am unfortunately i'm not sure what her name was but she was the most helpful and pleasant person you could ever want to speak to when having a problem. She was very knowledgeable and explained exactly what to do to rectify the problem she even stayed on the phone to make sure an update had been completed and everything was working correctly fantastic well above and beyond what was expected well done to the young lady dealing with the call and well done to sky excellent service ... View more

Thank you for my new sky glass tv it's beautiful. ... View more

I just want to say a massive thanks to the man that helped me sort out my broadband in my new house. I called around 13.27 and we were on the call for about 25 minutes. My ONT had no lights turns out the person before me took the power cable for it. I can't remember his name cause I'm denser than over mixed sponge. But he had what sounded like a New Zealand accent. He was so friendly and lovely and stayed on the phone with me the whole time while he was sorting it out on his end. Amazing service!  ... View more

I would like to say a huge thank you to Sienna I think that's her name in Manchester.  She had helped me sort my Netflix out today which has taken the best part of two hours.  Rang back when she said she would and spoke to her manager.  Unfortunately I got cut off our last call before I could thank her properly.   She has been the only one who has gone out of her way to sort my problems out in over a week.  I'm my opinion she needs to be recognised for this. ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Thanks for being so helpful JOSH ... View more

Would just like to say, I think his name is Horsh, he's a call handler for sky, he was terrific, he went above and beyond for us as long term customers, my dad was extremely impressed with his conduct. His work ethic is tremendous, he sounded unwell but still came to work, still handled the call with such care and respect, thankyou Horsh for such a wonderful customer service experience, sky need to recognise your excellent work effort, thankyou again!    ... View more

I have just been on the phone to Joanna from the Resolutions Team, trying to sort out an issue with our landline. She was incredibly friendly and helpful and took the time to work through all available possibilities for fixing the issue. Her patience and clarity made the whole experience a lot easier. We would be grateful if our thanks could be passed on to her and recognised in some way. ... View more

We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much. ... View more

Every Sky Employee Is good (and super users and superuser +s) thank you ... View more

Extremely happy with guest list help. After 07:00 i realised my sky stream was suffering from the recent stream failures.  I queried as i had sky go extra with sky q could it be put on my sky stream account to enable me to watch tv especially the pro am BMW PGA championship at Wentworth.  The advisor went to great lengths to solve the issue . Many thanks ... View more