Send Thanks to Sky

Thank you Raj so much for all your help yesterday. He stayed with me whilst I connected to Netflix, when I was looking for my password for the site, ( which it took me a short while to find ). Nothing was too much, and I would say it was the best customer service I've ever received, from anywhere service, I contact.   ... View more

I had a call on 31/07 at 13:38 with a wonderful woman who was incredibly patient and kind. Made a typically tiresome experience into something stress free.   Unfortunately I can't recall her name, hopefully the information provided enables you to thank her properly. ... View more

A BIG THANK YOU TO IVANI AT CUSTOMER SERVICE TEAM,  FOR BEING AN ABSOLUTE DIAMOND 💎 10 🌟 STARS MATHEW NOCK.  ... View more

Just wanted to send thanks for the very fast delivery of a new Sky remote ordered using the form last night on the website was delivered this morning very happy thank you  ... View more

I would like to thank Martyn, from Leeds HomeMove Team. Just hang up the phone with him. I'm moving houses for the first time and he made the process fast, convenient and professional while being friendly in his manner. Could not have asked for a better man for the job, being patient in explaining everything. Cheers buddy ... View more

Dear Sky, I would like to say a massive Thank You to Michael. Absolutely amazing service. We could not have asked for more. Our issue was resolved by Michael over a number of weeks. He always rang us back when he said he would. His help was superb. ... View more

Been having some pin issues with sky glass and couldn't get in as it couldn't recognise mob number or bank details correctly to get past set up. This was an issue on sky's end and not a case of me forgetting this info. i got through to a handler who was extremely robotic and textbook which I could not rdeal with as the call was getting frustrating. Then got put through to another handler Jaz i think, but I could tell she was new to the role/not very confident as she was putting me on hold for extremely basic things. I asked to be transferred to someone more well trained and thankfully it was Emily skyid: emg07 that i was put through to.   Emily is a credit to Sky customer service and her team. She was efficient, swift, helpful, patient and she did not put me on hold for frivolous things.  Calling Sky customer services is an extremely dreaded task but if every handler was like Emily, your customer service would be rated A+   The line dropped at one point and i had no faith in her calling me back as nice as she was because the handler didnt the last time this happened - but she did!!  She helped me through each screen and thought on her feet to problem solve a very awkward issue for me!  i hope that her manager sees this because honestly Emily was a star and actually turned my mood around after dealing with other handlers!  Thank you again Emily! You deserve lots of recognition in work for your amazing service! (Give this girl a promotion/pay rise!)   ... View more

I spoke to 3 advisers and in the end Caitlin from Glasgow went to the trouble of getting permission to call me back, so she could retain me as a customer (I've been with you since 2009). She was truly excellent and such a lovely lady.   She explained the options I had, as I intended to leave and go to Virgin Media. The time she took and the professionalism and friendliness she exhibited, made it easy to say Yes and remain a Sky customer.   If there is any recognition scheme, please put this forward so she can receive a thanks and appreciation for the work she does and the friendliness and openness that she conducts herself with.   Large organisations are made up of people and Caitlin is, based on my experience, one of your good ones. ... View more

Lori was super helpful and efficient helping me with my account and overall lovely to chat to! ... View more

I want to thank Mohammed from the moving home team who was honestly so kind, helpful and made the moving home process so slick... really appreciate it, thank you so much! He took the time to personally follow up with me and saw my issue through until solution.    thanks again! Sarah  ... View more

Rang up on 5/11/24 spoke to a guy called Michael who went above and beyond to sort me out with a new contract for the new iPhone 16 plus and I have to say I've never had a more pleasant experience I just wanted to throw my money at sky if you record calls I advise you go back and listen to that one as I had tears dripping down my face the guy needs a bonus or a reward of some sort for exceptional customer service skills. Hope he's the one I get when I change my broadband provider ... View more

Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response.  When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help.     She was chatty and super friendly and actually made the experience far easier. Sky need to employ more Lori's!!   She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes.   Lori is a credit to your company.    If only customers could speak with her on each occasion, it'd make the process far easier and slicker.    ... View more

Thank you so much to George (I hope I got that right) for all his help in finding me the best deals when I was renewing my contract. I've worked in a call centre & I thought it was pretty bad, but this job would probably drive me insane. Well done to him - it must be so boring reading the same contracts over and over- but he was warm and friendly throughout. I hope he is paid well for it.  Thanks again!  ... View more

Thanks to Mark in the broadband team tonight, sorting out my Broadband offers and saving me some money! Excellent service a really pleasant guy! ... View more

Would like to send a Big Thank You to,Sol for helping me with my Sky package. You went above and beyond with your patience and politeness. I understood everything which means a lot!!!. Many Thanks Sol. From Deborah.                ... View more

I spoke with a lovely staff today (04.11.24) at around 1pm. He was very helpful and polite an absolute credit to the company. Name on account is kellyann cooling  ... View more

I called today as my elderly Father was due to have an Engineer visit as his Sky TV was not working. Unfortunately, he is suffering from some memory issues and when the Engineer rang in advance of his appointment, my father was unable to answer his questions and so the visit was cancelled.   I called and was passed around a few departments until I was connected to Simon (removed) in the Accessibility Team. Simon listened carefully to the issue and went above and beyond to contact different departments to try to rebook the appointment. Once that had been booked, Simon ensured that there were notes for the Engineer explaining that my father may appear a little confused, and providing my contact number for any problems.   I really felt that Simon empathised with the situation and wanted to do as much as he could to ensure the Engineer visit goes ahead smoothly tomorrow. Once the appointment was confirmed, Simon took the time to talk me through how to provide the Power of Attorney documents to Sky, he applied the 'vulnerable customer' marker to my father's account and provided me with the phone number for the Accessibility Team.   Simon was the 4th Sky Advisor I spoke to on my 75 minute call today, and I was impressed with how he took ownership of the problem and was tenacious in finding a satisfactory resoloution. You don't often get customer service that's worth writing to the company about, but I did today and it made a fairly stressful situation a whole lot easier to deal with, so thank you Simon!     Moderator note: Removed personal/identifiable details ... View more

Thank you Mark for organising the doorstep exchange on our SkyQ box and going out of your way to get it to us the following day. Thanks to you we are back enjoying our Sky viewing. Much appreciated. Steve ... View more

After buying new phones and swapping to sky my husband was having problems keeping his old number . This went on for a week , ringing every day and speaking to at least 3 people every time , basically passed around. On the Friday I was eventually put through to Caroline . I admit at first I was angry and took it out on her but she kept her cool and was always polite . She eventually managed to sort out what the problem was and deal with it . She gave us a timeframe of when things would happen ( they did ) and I would just like to say thank you Caroline .  ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

Thanks to Scott at Sky Kiosk in Rushmere, he was very helpful today sorting out my Son's new mobile. He took time, explained all my options and found me a really good deal! I have dealt with Scott before and would no issues recommending Sky@Rushmere, especially Scott!!    Thanks!! ... View more

Penny in customer services is fantastic at her job.  She took on my case a few months ago, looked into all of the issues, consistently followed up with me to see how each job was carried out to see if we were satisfied.   I have never experienced customer service like I have from Penny.  She deserves an award for her efforts.     thanks Penny    ... View more

Absolutely wonderful experience in the sky lounge for Hatsune Miku concert. Every member of staff was lovely, friendly and helpful. All the staff we encountered from door staff to the make up girls providing complimentary face paint, everyone was exceptional. The lounge was beautiful too. ... View more

Evening. I spoke to a couple of agents from Sky today to deal with a technical challenge and also look to upgrade my phones.  I called back and was put through to a fantastic agent called Chris (he was geordie). What a fantastic guy. He was extremely attentive and compete, he dealt with my request perfectly and managed to give me exactly what I was after. He was great to chat with and extremely personable. Give this guy a raise!! I really enjoyed my interaction with Chris, he is a credit to your business and an ambassador for good customer service. Seriously, a great guy.  Thanks for your help Chris. Sky, find more people like Chris. (Call made 14:53 on 26/10/24) ... View more

Today was  on the line with Jay, customer service I think. What a diamond. Sorted out my TV problem and then took on the landline problem that I've had since connected. What an asset to your company. You need more like him. ... View more

The Engineer who called from Sky was fantastic and sorted my problen  with connectivity. She was polite informative and really pleasant. Extremely knowledgeable and explained what she was doing and why.   It is rare that such good service is enjoyed, and Sky do have there critics,however with people like this young lady they should get more positive responses.  I hope my comments reach decision makers in Sky as this lady should progress within the company. If it was my decision she would be a Trainer ... View more

Thank you Sky for showing the Harry Potter movies this weekend, right up until next week!! My favourite movies and perfectly timed for Halloween. Please show them again closer to Christmas! 💖 Also do a Twilight movie showing at some stage, I miss it lol! ... View more

Many thanks to Anika at Glasgow retentions. She went above and beyond from the beginning. Anika was extremely polite and well spoken. They listened to my queries and actually found solutions to help me. I couldn't recommend her service enough 10/10.  My order of sky glass failed 2 to 3 times because of my account which she helped me fix. Gave me offers and compensation for the hassle of the situation. She stayed on the phone for over 2 and a half hours and even tried to reach out to the sky glass line to get things sorted for me but unfortunately was closed at 8 o'clock. This was by far my best experience. Thank you Anika.  ... View more

I had to deal with a financial matter whhich are usually the hardest to resolve.  A ver nice Asian lady was able to quickly deal with the matter which was most concerning me.  Well done! ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

Dear Sky , I wanted to take a moment to sincerely thank Totor/Tutor for all the help he has given me in sorting out my Sky broadband. From the very start, his patience, kindness, and expertise have been nothing short of amazing. Becoming a Sky Gold member felt like a real upgrade, but it was his professionalism and genuine care that made the experience truly exceptional. It’s rare to come across someone who is not only brilliant at what they do but who also goes above and beyond with such warmth and understanding. You took the time to ensure everything was properly sorted, and I’m incredibly grateful for the effort you put in. I’m sure you help many people, but I want you to know how much your support meant to me personally. You’re an absolute credit to Sky, and they’re lucky to have someone like you on the team. He lives in Austria I'm pretty sure! I hope you can track him and let him know how amazing he is. Thank you again, Totor—you’ve been a star! Warmest regards. ... View more

I spoke to an Advisor called Audrey on 10th October regarding my out of contract Sky agreement. I had initially been ready to cancel as the package had become too expensive.  Audrey was fantastic, she let me know all my options, was very friendly and knowledgeable, and managed to get me a great deal that I was able to afford.  She even gave me a few recommendations on shows.  She was so patient with a customer who isn't very up to date on the latest TV packages and explained everything fully.  We're all to quick to complain but I wanted to give credit where it was due and say a big thank you to Audrey. ... View more

Spoke to an agent at 1058 on 12th October to adjust our Sky package to remove elements we don't use as much to make it more affordable.    Agent was first class, explained benefits, options and costs clearly.    I was happy to extend contract. I hope the agent gets recognition for their efforts. A good training call example .  ... View more

Thank you Tracy for your help, I'm not sure why it took 3 calls to sky before Tracy instantly knew how to resolve the matter that the previous 2 advisors couldn't assist with. Very helpful, very patient and a great asset to sky!! ... View more

Thanks so much to Joseph who went above and beyond to help us with our new Sky package. He was a really helpful and made our experience so easy. We called at 7pm and we were hoping to leave a feedback at the end of the call but we were disconnected. 5 stars from us!  ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

Big big thank you to Neil who done a brilliant job and a really nice person  ... View more

Andy in the customer service team was very helpful today - very calming and patient. He was Scottish, if that helps you track him down! Thank you 😊  ... View more

There is two people who have helped me in the past 24 hours. Jacquie is dealing with a nightmare billing situation for me, she is very understanding and trying her best to resolve the issue as quickly as possible. It's really reassuring that the person who is dealing with my situation is as proactive and helpful as she is.  I've also had an issue with my Netflix account. I was assisted by a lady named Lindsay, who was as nice and helpful as anyone I have ever encountered in my 10 years as a sky customer. She was extremely understanding and listened to my issue and found a resolution quickly. She really was great.   5 Star customer service from both of them! *****  ... View more

Just wanted to actually leave some feedback for the lovely engineer that attended today to sort out my satellite dish, he had the problem sorted within minutes and was such a friendly, decent guy! Hope he gets this feedback because he truly deserves it. Such a decent bloke.  ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

Had a problem with my SIM card so I contacted sky and spoke Manoj. Manoj went above and beyond to help me out, I even came away with a new phone which he helped sort out ,absolute credit to the company so thank you Manoj.  ... View more

@Loriyou are amazing!! 5 days of waiting 5 phone calls to support and nothing moved on.  Chat to you about the problem (and great discussion re Harry Potter 🤣) and now all sorted. Thank you thank you thank you!!  ... View more

The advisor, Ace, was very efficient, polite and friendly and is an asset to the company.  His English is excellent and a credit to him  ... View more

Fantastic service provided by Amy. I called with a technical issue relating to Sky Q which Amy sorted, she went on to review my account and tailored it more to my personal preferences whilst achieving a saving on my monthly subscription. This is what great customer servoce looks like, thank you Amy! ... View more

I like to take the time to thank Dan in customer service who with his patience and clear and precise step by step guidance helped me solve my streaming problem. Well done Dan ! ... View more

I am a Sky Broadband customer and took up an offer for the sim only mobile service being a "light user". I am not certain if I can name the individual concerned but his initial is "A". I will keep it short but he was extremely helpful in explaining the situation-understood my circumstances and advised a method to retain my number which I had transferred.   ... View more

I've just come off the phone from one of your customer service ops, her name was Natalie. I was ordering an iPhone 13 for my daughter's birthday and she could not help enough. She was super friendly, clearly knowledgeable in her job and her customer service was outstanding, she has even arranged to call me back and set everything up with me. I'd like for you to track her manager down and let them know how awesome a team member she is, she's certainly an asset to Sky ans she deserves a bonus. To help you track her down, she had a lovely Georgie accent, helped me with my call on 30th September at approximately 2pm and the call was regarding the order of an iPhone 13. ... View more

Dear Sky , I called Sunday morning about 10 am concerned about a transaction in one of my card accounts. I spoke to Lewis from Newcastle who couldn't have been more helpful and understanding. Very quickly he was able to reassure me and my concern turned out to have a simple explanation to do with a subscription to Paramount + . Lewis was polite , kind and really understanding and also mentioned a couple of offers that I will be looking at . I wanted to let you know how impressed I was with Lewis and the service he provided . Something I was genuinely worried about was sorted quickly and with professionalism. Please pass on my thanks - he is a great asset to the company - Paul   ... View more

Wanted to send my thanks to Derreck (I believe his name was) for his customer service - he couldn't do enough for me and ensured that the payment for my credit agreement went through without issue. He asked me to participate in a survey after the end of the call, but unfortunately the call was disconnected before it loaded. Regardless though, it would have been 10/10 for everything and he is a credit to the sky call centre team. ... View more

I've just got off the phone with a lady from your call handling in regards to my broadband ( 6/02/25 at 2:28) I cannot for the life of me remember the name of the lady but I just wanted to say thank you so much again for how the call was handled, the kindness,help and compassion given to me during the call. You've truly put a smile on my face and it was so lovely for once to have someone who genuinely cares about and wants to help you with any issues.  As I can imagine it's very hard doing calls with customers especially when they are unpleasant so THANK YOU !!! You are a credit to your job. From you fellow ASD phone twin.  ... View more

I'd just like to say that today (06/02/2025) I have signed up to Sky to consolodate some of my Bills across multiple Services. I spoke with a Customer Services Rep based in Leeds/Bradford called Dan, I was awaiting a feedback survery but as of yet this hasnt come through and before I forgot (as is my way) I just wanted to send an email to let you know how good he was. Thorough, genuine and an absolute pleasure to deal with on the phone, he sorted everything and went above and beyond to ensure it was an easy journey for myself from start to finish. An absolute asset to your team and I would love for this message to reach him. I can provide SkyID and Tel Number in order to identify my acc and the phone call easier if needs be. Thanks very much Dan, I hope you receive the recognition and all the best for yourself in the future!  Take it easy, Chris. ... View more

Wanted to post a thanks to ZOE at Sky mobile. I rang this morning to enquire about the delay in getting my iPhone 15 Pro Max and she was very helpul. No due date as yet for the stock to arrive, but her friendly and professional attitude helped to quell the fires of rage, as other providers, including O2 have them in stock for collection over the counter. I appreciate Sky do not hold stock, but to be assured in an email that they will deliver before 18/11/23 seems a little too good to be true. ... View more

I wanted to say a big thank you to Brito/Brinto, Sorry if the spelling is incorrect! This employee for Sky sales team was fantastic. He really knew what he was talking about and as a long standing Sky customer, He really found us the best deals and package that we wanted when upgrading. With the best deals!!  Nothing was to much trouble and he explained everything really clearly and made it easy to make some choices  Thank you      ... View more

Thank you to Tracy at the bereavement team who helped me today to successfully transfer over my late fathers mobile account. We hit some snags but Tracey followed up and talked me through the process. I now have access to retain my late fathers mobile number as that was important to us. Thanks Tracy.  Also to the rest of the bereavement team who initially helped me and talked me through next steps at a really difficult time. Thanks for the kindness x     ... View more

We've had a very lovely agent on the phone today helping with a room that wouldn't quite get broadband coverage in a new flat - I just wanted to pass on my thanks as the call sadly disconnected (very spotty reception in areas of my house, probably the cause of our broadband issues too!) before I could properly thank him for his immense help! I mentally prepped muself for the ususal phsychological warfare you have to endure when calling any big provider but he's made it all a pain-free and smooth process, also knowledgable and sympathetic.    So I hope this can be passed onto his manager, sorry Adam and super thanks!   Jay  ... View more