30-11-2015 08:11 PM
01-12-2015 11:48 AM
Would just like to give feeback, to a customer service advisor called Barry who returned my sanity after multiple problems with my sky package. After numerous lengthy phone calls, he listened and sorted the problem straight away.
12-12-2015 09:45 AM
on 04-01-2016 10:36 PM - last edited: 05-01-2016 08:54 AM by Stacey-M
want to say a big thankyou to sandra agent <REMOVED> at sky fix and learn who ws exemplary in all she did to get us back in our nightmare switching back from bt.just dont know how to get her bosses this message.adam
Moderator note - removed personal information, as per house rules.
12-01-2016 08:23 PM
Called sky today looking to cancel due to internet and phone line problems. Spoke to Rich in cancelations told him are problems and he was excellent sorted everything out was very happy with the service he gave .Best adviser i have spoke to in along time. He then passed me to technical to speak to daniel and again great service found the problem in a matter of minutes and found a solution.
Both of them are a credit to sky
12-01-2016 08:25 PM
Glad you got sorted 👍🏻
13-01-2016 11:13 AM
Hi there, I'd like to express how helpful my sky adviser Vardah was today. I spoke with her over the online chat tool and she was extremely helpful, polite and presented all the infomation clearly. Also when my computer crashed and the chat was lost she followed up by calling me back which I was extremely suprised and greatful for.
I wasn't able to leave any offical feedback for her as the rest of my request was completed on the phone rather than online (she'd said it would usually appear once that online chat had finished) but I expressed how helpful she was after she had completed my requests if there's anyway this can be passed along somehow I would be greatful. I'm extremely impressed with Sky's staff customer service on this occasion and think that the Online Chat tool is also a brilliant asset too. Thank you.
14-01-2016 02:08 PM
15-01-2016 12:37 PM
Welcome to the Sky Community!
Thanks for your feedback, I'm very glad your issue has been resolved. We've forwarded your message to the customer service dept.
16-01-2016 10:19 AM