01-09-2016 02:41 AM
02-09-2016 09:26 PM
05-09-2016 02:38 PM
Thanks for your kind message When you call in, the call is directed to the first available adviser, so I'm afraid you won't be able to speak with the same person every time (unless it's a lucky coincidence!)
We'll pass your feedback on to the relevant team.
05-09-2016 10:23 PM
06-09-2016 08:24 PM
I recently used your online chat service to cancel my sky order and was dreading it. I have done this many times before with Sky and other companies and usually hate every minute.
However... I was met by Thomas who shared a lot of the same interests as myself and we chatted about the Sky account as well as our shared interests in gaming and i actually enjoyed the experience.
Please pass on my Thanks to Thomas as i was unable to complete the questionaire after the chat and i would like him to be acknowledged for making it less traumatic. Oh... and he persuaded me to renew my Whole package
08-09-2016 08:54 PM
14-09-2016 01:59 PM
thanks sir for your help although job haven't done yet but really appreciate your support and help.
i hope whatever efforts you put in won't be waisted and the next team would be as good and helpfull
as you were .thanks again.
23-09-2016 01:50 PM
HI, I've just had an online chat with someone called KhayrulIslam in the retentions department. This person was so helpful. I was expecting to get a feedback form come up but I didn't and i just wanted to say how great they were. They signed us up for anoher 12 months and I'm not sure we would have if it had been anyone else. Just want to pass on the feedback and say a huge thank you!
30-09-2016 08:40 PM
03-10-2016 03:48 PM
05-10-2016 11:08 AM
Fantasic service this morning, 5th October 2016 from Pridyush from your technical team? He was pleasant, patient, informative and put me at ease. No matter how many questions l asked he knew the answer or tried to find a solution. This is what l call great customer service and why l will continue using Sky. One person can make a difference to your customers staying with you and today that person was Pridyush. Well done!
05-10-2016 08:05 PM
11-10-2016 09:40 AM
Quite possibly the best customer service experience I've ever had.
No dial tone on home phone, phoned customer service at lunch time, got through within a minute, Irish customer service assistant was incredibly knowledgeable and helpful, by the time I got home from work less than four hours later the problem was fixed. Easy as that.
Rewind to two years ago when I was with BT and had the exact same problem. I was banded about different foreign call centres & told to do the same tests on all of my equipment more than five times. Not one person I spoke to understood what was happening and had no interest in my situation. I was sick of being told my equipment at home was at fault. I had three different Open Reach engineers come out to do tests on the equipment in my home, days were wasted waiting for them to show up, sometimes not showing up at all. I eventually had to complain to the executive complaints department and write a letter to my local MP to help resolve the situation.
It took TWO MONTHS for them to solve the same problem that Sky managed to fix in under four hours. Unbelievable.
Thank you Sky Customer Service, incredibly efficient
11-10-2016 02:21 PM
Sky customer service is incredible. I'd like to send my thanks to Shalina in the Customer Retentions department whom I spoke to on 8/10/2016
She was incredibly helpful in helping me upgrade to fibre. She was very thorough and friendly in what she did and covered all the questions I had, in addition to making sure I was fully aware as to how payments would be structured.
I am very happy with the customer service I have received overall - second to none. Was with BT 2 years ago and Sky's customer service is definitely so much better.
I would be very grateful if someone could make her department aware of this feedback. I was going to fill one of the feedback surveys after my phone call with her, but I didn't receive an option to.
Thank you again Shalina!