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Discussion topic: Wi-Fi regularly dropping out approx 20 mins into video calls

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This message was authored by Sharc19 This message was authored by: Sharc19

Wi-Fi regularly dropping out approx 20 mins into video calls

Both my husband and I work from home and regularly have video call meetings. For the last month or so, our wi-fi drops out about 20 minutes into the call - we lose connection/video freezes and then eventually reconnects but it is very unstable. All looks okay when we do the service checks via MySky. It's now making me very nervous to host conference calls as I don't know how stable the connection will be. Advice on steps to improve connectivitity or checks we can do would be gratefully received. Thank you.

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wi-Fi regularly dropping out approx 20 mins into video calls

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sharc19 

Please post your router stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Sharc19
Topic Author
This message was authored by Sharc19 This message was authored by: Sharc19

Re: Wi-Fi regularly dropping out approx 20 mins into video calls

Thank you: Here are the router stats:

 

Router Statistics
System Up Time: 219:39:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 56051444 124957562 0 44341 3286272 203:03:34 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 8594445 4882209 0 :38:46 WLAN (5 GHz) Up 126279444 55648547 0 0 0 219:38:10


Broadband Link Downstream Upstream Connection Speed 49000 kbps 15099 kbps Line Attenuation D1(13.6 dB) , D2(34.6 dB) , D3(53.8 dB) U0(3.9 dB) , U1(26.1 dB) , U2(41.6 dB) Noise Margin 8.1 dB 6.0 dB
 
 
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Wi-Fi regularly dropping out approx 20 mins into video calls

Posted by a Superuser, not a Sky employee. Find out more

@Sharc19 

 

Your 2.4ghz wifi has only been up for 38 minutes whilst everything is showing 219 hours

 

Also your speed does seem slow and noise margin is high

 

Could you run tests on your my sky app and click on your broadband speed followed by check my connection and post the info

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Sharc19
Topic Author
This message was authored by Sharc19 This message was authored by: Sharc19

Re: Wi-Fi regularly dropping out approx 20 mins into video calls

It says Sky Broadband connection speed looks good and is 49.0 Mb/s.

 

No known issues in the area.

Hub connected.

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Wi-Fi regularly dropping out approx 20 mins into video calls

Posted by a Superuser, not a Sky employee. Find out more

@Sharc19 

 

Its the minimum guaranteed speed we are looking for which can be found by clicking on that speed and then check my connection which runs a more detailed check to produce another screen . Its that we need to check

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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