Wi-Fi regularly dropping out approx 20 mins into video calls

[Sharc19]

Both my husband and I work from home and regularly have video call meetings. For the last month or so, our wi-fi drops out about 20 minutes into the call - we lose connection/video freezes and then eventually reconnects but it is very unstable. All looks okay when we do the service checks via MySky. It's now making me very nervous to host conference calls as I don't know how stable the connection will be. Advice on steps to improve connectivitity or checks we can do would be gratefully received. Thank you.

[jamesn123]

Hi @Sharc19 

Please post your router stats

[Sharc19]

Thank you: Here are the router stats:

Router Statistics

System Up Time: 219:39:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 56051444 124957562 0 44341 3286272 203:03:34 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 8594445 4882209 0 :38:46 WLAN (5 GHz) Up 126279444 55648547 0 0 0 219:38:10

---

Broadband Link Downstream Upstream Connection Speed 49000 kbps 15099 kbps Line Attenuation D1(13.6 dB) , D2(34.6 dB) , D3(53.8 dB) U0(3.9 dB) , U1(26.1 dB) , U2(41.6 dB) Noise Margin 8.1 dB 6.0 dB

---

[cookiemonsteruk]

@Sharc19 

Your 2.4ghz wifi has only been up for 38 minutes whilst everything is showing 219 hours

Also your speed does seem slow and noise margin is high

Could you run tests on your my sky app and click on your broadband speed followed by check my connection and post the info

[Sharc19]

It says Sky Broadband connection speed looks good and is 49.0 Mb/s.

No known issues in the area.

Hub connected.

[cookiemonsteruk]

@Sharc19 

Its the minimum guaranteed speed we are looking for which can be found by clicking on that speed and then check my connection which runs a more detailed check to produce another screen . Its that we need to check