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Discussion topic: Internet down@14 Jan 2025 11:15

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This message was authored by Phlip This message was authored by: Phlip

Re: Internet in down

Cw2, went down about 5 minutes ago

This message was authored by Pkdr This message was authored by: Pkdr

Re: No internet but says connected

Same, ran all the tests, rebooted, switched it off and on again but still not connected. Looks like it's most of Salford and possibly further someone in Cheshire just commented
This message was authored by Gary+Littlemore This message was authored by: Gary+Littlemore

Re: Internet in down

I'm in Winsford, Cheshire CW7 and my internet has gone off too. 

This message was authored by DD171 This message was authored by: DD171

Re: Internet in down

CW7 out too 

This message was authored by DD171 This message was authored by: DD171

Re: Internet in down

CW7 now back on 12.28 

This message was authored by SamboNo5 This message was authored by: SamboNo5

Connection Outage

Devices connected to Hub, "possible issues" with WI-FI connection. LL14 area Wrexham , also seen reports for Manchester area

This message was authored by SamboNo5 This message was authored by: SamboNo5

Re: Internet down@14 Jan 2025 11:15

Also having issues in Wrexham area, LL14

This message was authored by John362 This message was authored by: John362

Internet down again

Broadband down again m6 thinking of going somewhere else this has happened six times with in a year 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Internet down again

Posted by a Superuser, not a Sky employee. Find out more

@John362 

 

The issue is affecting bt internet as well so if its not working by 08:00 you'd need to call sky to report it

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by Frederic746 This message was authored by: Frederic746

No Wifi in Salford M6

Once again, Internet has suddenly stopped won 14/01 around 11:30pm

Clearly an outage in the area 

how long will it take to be fixed? 
Need WiFi urgently for work 

This message was authored by GD1 This message was authored by: GD1

Re: No Wifi in Salford M6

Posted by a Superuser, not a Sky employee. Find out more

@Frederic746  This is a customer helps customer community as such we have no access to Sky or Openreach systems.

 

If there is a fault no one can tell you how long it will take.  Also Openreach carry out maintenance during the night to lessen impact on most users, you should be aware working from home does not give your connection annny greater priority 

 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by K+purchalka This message was authored by: K+purchalka

Re: Internet down@14 Jan 2025 11:15

Back to work at M5 🤘

LCY
Topic Author
This message was authored by LCY This message was authored by: LCY

Re: Internet down@14 Jan 2025 11:15

Resume normal@M6

This message was authored by Hel12 This message was authored by: Hel12

Re: Internet down@14 Jan 2025 11:15

Not working M6 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet down@14 Jan 2025 11:15

Posted by a Superuser, not a Sky employee. Find out more

@Hel12 if your connection is down and the Service Checker in the My Sky app doesnt tell you Sky arecalready aware of an issue affecting your line give them a call to report it.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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