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Discussion topic: Broadband connection

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This message was authored by Rebekah2610 This message was authored by: Rebekah2610

Broadband connection

WiFi has no connection I have rest it, unplugged it. It goes to a yellow light then  slowly flashing green & stays on that for ages and doesn't connect 

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This message was authored by zabi1 This message was authored by: zabi1

Re: Broadband connection

Same issue in Salford M6

This message was authored by gibbo1967 This message was authored by: gibbo1967

Re: Broadband connection

I'm in Salford M6 too and having same issues.

Rebekah2610
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This message was authored by Rebekah2610 This message was authored by: Rebekah2610

Re: Broadband connection

I’m in Salford M5 and literally will not connect 

This message was authored by gibbo1967 This message was authored by: gibbo1967

Re: Broadband connection

Same here. Mine went down about 11.15.

This message was authored by caesarome This message was authored by: caesarome

Re: Broadband connection

Posted by a Superuser, not a Sky employee. Find out more

The first thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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