Speed a lot slower than it should be after line fault fix

[Lukazor]

Hi there, this is the story so far:

- Initially the broadband was running at 66mb and showing this in the downstream on the router.

- Started getting intermittent disconnects where the internet would drop for a split second and then reconnect.

- This stopped and it became stable again but speed had been reduced to 45mb. The downstream on the router was reflecting this decrease in speed.

- Turns out there was a fault on the line and an Openreach engineer came out to fix it.

- Speed to the router is now back up to 66mb.

- Running the tests via the Sky app show a speed of 66mb and the engineers own tests on the line showed it was back up to speed and working as it should.

- However, the router is only spitting out 48mb. No devices connected to the internet bar one laptop connected directly via ethernet and the speed won't go above 48mb, it looks like it has been capped at that.

The engineer couldnt work out why, he spent a lot of time on the phone to various people but his conclusion was that it must be capped somehow because the router is correctly receiving 66mb but just won't put that out to devices.

Here is the router statistics. You can see the downstream at 66mb.

Heres what the My Sky app shows:

And heres what the speed actually looks like:

 

12mb to 15mb slower than it was prior to the fault.

[jamesn123]

@Lukazor 

When did the engineer visit? Sometimes it can take 48-72hrs for the throughput to come back and match the line speed

[Lukazor]

It was yesterday, Monday 6th. I did think if we might need to give it a few days to potentially sort itself out but I did find it odd that 66mb is coming into the house and into the router but its only putting out a maximum of 48mb.

If the situation doesnt improve in a day or two I'll post again and get back to Sky.