No Internet

[S-Rochey]

Same thing happening to my broadband since Thurs evening no internet , 2 light on Broadband Hub , No Internet light or sometimes flashing orange, went through all the troubleshooting, many times but still not working.

[Highlinder]

@S-Rochey Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Does this give you the ability to book an engineer or does it not find your router?

[S-Rochey]

Tan the test through the app , it shows that there are no faults.

[Highlinder]

@S-Rocheyis this happening just now that you have either a flashing amber light on the internet or a solid amber on the internet while you ran the test or is it green at present?

[S-Rochey]

This is happening all of the time amber light flashing then not flashing but no internet light when not flashing , never a green internet light.

[Highlinder]

@S-Rochey I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will most likely be tomorrow.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[S-Rochey]

Thanks Highlander

[Tom-W19]

Thanks for escalating. We've sent an invite to S-Rochey.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 

[S-Rochey]

It's all sorted it.  Overnight it seems to have righted its self or whatever you guys did it's all good. 

Thank you for your support.

[S-Rochey]

This has reared its head again , sometimes it works for a few hours then it's gone again for sometime, very frustrating, could  it be an issue with the router.

[Highlinder]

@S-Rochey I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent S-Rochey an invite to chat 🙂