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Discussion topic: My broadband wasn’t working for 3 weeks and today engineer fixed the fault. How can I have compansat

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This message was authored by Saduf This message was authored by: Saduf

My broadband wasn’t working for 3 weeks and today engineer fixed the fault. How can I have compansat

My broadband wasn't worked msg past 3 weeks . The engineer just fixed it today . How can I apply compansation for 3 weeks without service 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My broadband wasn’t working for 3 weeks and today engineer fixed the fault. How can I have compa

Posted by a Superuser, not a Sky employee. Find out more

@Saduf 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once it’s fixed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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