Wifi connection issue

[Roxanne7]

Good afternoon, my sky wifi signal is very poor! 
i live in a block of 6 flats, 3 others have sky with no problems, yet mine keeps dropping out and also will not stay connected during video calls, and is very slow. 

[Tom-W19]

Hi @Roxanne7 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147