My current broadband provider is charging too much

[Jacqueline+TH]

I have just negotiated a new contract for broadband with sky but wish to cancel as my current provider is going to charge £470 to exit

[TimmyBGood]

@Jacqueline+TH 

You'll need to persist with contacting Sky as soon as possible to get the switch cancelled: they will only cover £100 of that bill.

I'll escalate your post, but realistically staffing levels are now reduced until the new year.