Discussion topic: Have just received a new router Max and there is poor signal,.
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Message posted on 20 Dec 2024 05:28 PM
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							Have just received a new router Max and there is poor signal,.
						
					
					
				
			
		
	
			
	
	
	
	
	
To pick up WiFi I need to be within 3 meters of the new router, this includes a Sky booster. 
I had no issue with the old router and this router is in the same location. My main tv is 4 meters from the router and  couldn't pick it up.
if I move the sky boost so it connects to sky router the tv picks that up from 9 meters. 
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Message posted on 21 Dec 2024 04:09 PM
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							Re: Have just received a new router Max and there is poor signal,.
						
					
					
				
			
		
	
			
	
	
	
	
	
Hi @Glyn61
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
Message posted on 23 Dec 2024 04:40 PM
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							Re: Have just received a new router Max and there is poor signal,.
						
					
					
				
			
		
	
			
	
	
	
	
	
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
 
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